Interstate Ford

Jason is the greatest My wife and I stopped in to look at the new Ford Fusions and was greeted by Jason Bell. We found a car we liked and gave Jason the opportunity to pro My wife and I stopped in to look at the new Ford Fusions and was greeted by Jason Bell. We found a car we liked and gave Jason the opportunity to provide us with a great deal. Since we had just come from grocery store, we needed to get home and told Jason to put the deal together and call us. Within an hour, we had the deal we wanted, for almost the amount we wanted, and picked the car up 2hours later. I would highly recommend Jason to anyone that is looking for a good deal, honest approach, and very friendly service. One of my top 5 experiences in dealing with a car dealer. More

Sales was great...until the deal was made Overall, I thought the sales team was great. I have had my car for a few weeks now and love it. I liked Jason a lot and he understood that I didn't w Overall, I thought the sales team was great. I have had my car for a few weeks now and love it. I liked Jason a lot and he understood that I didn't want to be pushed into a deal and that I would not buy until I found the right car at the right price. There was only one comment made by Jason that I didn't really appreciate but overall I really liked him. I would highly recommend Jason to friends and family who are looking to buy a car. I also briefly met Mike and he was really nice as well. The rating given above excludes all of my experiences after the deal was made (during the time I was signing papers with the finance manager, Steve). I had previously been approved for a loan from my local bank with a very low interest rate. I was incorrectly informed by Steve that my local bank would not actually honor that interest rate because the car was slightly older than I originally thought I would purchase. While Steve said that he would check with my bank he did not. While we were signing the papers he continued to speak down to me, acting like he was doing me a huge favor by finding another bank to honor the interest rate my local bank had approved. Two days after purchasing the car, I called to see who my loan would be through but Steve still didn't know. I called my local bank and found out that they would honor the interest rate and had not spoken to anyone from interstate ford about the loan for the vehicle I purchased. This really irritated me because I was very clear that I wanted to use my bank for the loan. At this point, I emailed Steve and asked him to cancel all other loans and work with my bank even providing contact information for the loan officer. I was notified several hours later that interstate ford was not really cooperating and asked if I could get them to send the paperwork. I ended up sending my copy of the deal to my bank and working directly with them to finish the sale of the car. I felt that I was doing part of Steve's job and it made buying the car much more stressful than it should have been. After speaking with my loan officer I was further disturbed when I was informed that my bank works with Interstate Ford frequently. They stated that their interest rate protocols were common knowledge to local dealers and they should have closed the loan at the time of the sale. There is another finance manager at interstate ford. I would suggest requesting Tim for anyone who is pre-approved and wants to stick with a specific bank. I don't know if he was making money from the deal, or if the dealership would make more money from using a specific bank but Steve made it a battle of wills and a matter of principal. More

Pricing I was originally looking at used trucks, but the pricing was so good I couldn't pass up a new truck. Stacia was so helpful and knowledgeable that I kn I was originally looking at used trucks, but the pricing was so good I couldn't pass up a new truck. Stacia was so helpful and knowledgeable that I knew that I wanted to do business with her. More

Thank you Cody Our car decided it was the end of the road for us. Interstate has taken care of our car in past and we were happy, so we decide to check them out for Our car decided it was the end of the road for us. Interstate has taken care of our car in past and we were happy, so we decide to check them out for the purchase of the next car. We talked with Cody on the phone at first and explained our situation and he started to find what my wife wanted in a car. Once we visited, we did not think about shopping anywhere else. Cody worked with us and through a couple situations and it turned out great. Cody was positive, helpful and patience. He let us test drive several cars and was positive when we wanted to test drive them more than once. Since the car we wanted was not on the lot, he found one for us. When it is time to buy our next car (in a year or two) we will go to Interstate Ford first and work with Cody. Thank You, bryan and fern More

Super Stacia This is the second time I have purchased a vehicle thorugh Stacia Shane at Interstate Ford. Stacia is professional and very educated on her products a This is the second time I have purchased a vehicle thorugh Stacia Shane at Interstate Ford. Stacia is professional and very educated on her products and finacials. She worked extremely hard to get me exaclty what I wanted. I was fairly demanding but she came through with flying colors. Interstae Ford has outstanding staff and this is a dealership that cares that you get what your looking for. Zero pressure to buy and again very knowlegeable about thier products. I've been to other dealships and this one just doesn't compare to the rest. This is truly and A1 dealership. Thanks Stacia!! Love the new truck. More

Thank you for making my car-buying experience so easy! Thank you Stacia for making my car-buying experience so easy!! I drove quite a way to see a particular vehicle. It was exactly as advertised, at an e Thank you Stacia for making my car-buying experience so easy!! I drove quite a way to see a particular vehicle. It was exactly as advertised, at an excellent price. Stacia was upfront and knowledgeable all a friendly, "no-pressure" way. When the time comes for my next car, I'll be back! More

Great Experience This was one of the smoother car purchases we have ever experienced! It was great and we love our new car! Q had everything ready to go and we had no This was one of the smoother car purchases we have ever experienced! It was great and we love our new car! Q had everything ready to go and we had no problems at all! We will recommend him to our friends! More

Amazing service by Stacia Shane and other employees! Stacia was an extremely helpful, honest and kind salesperson who made my car-buying experience a pleasure! She knew everything there was to know about Stacia was an extremely helpful, honest and kind salesperson who made my car-buying experience a pleasure! She knew everything there was to know about the car I purchased. I have had some pretty negative experiences buying a car from a dealer, so my time at Interstate Ford was a very pleasant surprise! WE were running short on time as well, so the entire team worked hard to get us into our car quickly! Stacia not only sold us the car, but emphasized her willingness to be available anytime we have questions with the car in the future. Thanks to Stacia, Q, and the other employees we worked with. I would definitely purchase another Ford car at this dealer again! More

Easiest Car Purchase I've Ever Had Phil and Lauren were awesome. Lauren listened to us when we explained what we looking for in a truck, and understood why. Phil was just an all around Phil and Lauren were awesome. Lauren listened to us when we explained what we looking for in a truck, and understood why. Phil was just an all around rock solid dude, and went to bat for us on our trade ins and closed the deal. Overall, we felt great walking out of the dealership, and we have no buyers remorse two weeks later. Thanks Lauren and Phil! More

Best Experience With FORD I have given my experience at Interstate Ford all 5's because of one individual - Adrien Medina. From my initial phone call into him, not only was he I have given my experience at Interstate Ford all 5's because of one individual - Adrien Medina. From my initial phone call into him, not only was he friendly, but he assured me he would be able to take care of me and my vehicle. The entire time he had my vehicle, he made sure I knew what was going on with it. When I came to pick it up, all the issues I had with it were taken care of - it was like I had just bought a new car! I couldn't believe it! Adrien's customer service was the best I have ever seen at a car dealership. I truly mean it! Sometimes you never know what you are going to get when you go to a dealership, but I never felt that way with Adrien. He was confident he could take care of the issues and it is a huge relief to not have to spend thousands like I thought I would! I will never go to another FORD dealership and will let everyone I know how great of an experience I had with Adrien. He's a loyal employee and dedicated to making customers happy. I cannot thank him enough! More