International Subaru Orland Park - Service Center

Completely dissatisfied with the service and communication I received from International Subaru Orland Park. I brought my older-model Subaru Forester in due to a dashboard light that was unable communication I received from International Subaru Orland Park. I brought my older-model Subaru Forester in due to a dashboard light that was unable to be diagnosed at Auto Zone. I was charged $195 for the inspection of my vehicle and my quote. Upon completion, I was informed that the repair would run $1600 plus tax an d would be upwaards of a month to complete due to shipping of parts. It was also expressed that the vehicle might not be worth the repair, but I could consider trading in. I asked if I could contact my insurance company and go through them for the claim, and I was told by Dominik that they did not work with insurance, and that if I wanted to file a claim, I would have to pay them and file a claim/work with State Farm for my money back. In addition to the concern that caused the indicator light to come on, which was an airbag issue cased by a spill, they informed me that they had inspected my vehicle thoroughly and that I needed other routine repairs, including a tune-up, spark plugs replaced, etc. I'd had the car in with my mechanic for a tune-up two weeks before, so it was clear that the thorough inspection they'd claimed to do had not happened. Because of this, I wound up having my car towed to a State Farm contracted repair shop. I received my repair estimate yesterday, and the total estimate was $323.02 with a one-week turnaround. I reached out to the shop manager asking for a refund on the estimate fee, as the estimate seemed inflated with the intention of getting me to look into purchasing a new car. He offered to complete my repair f or $1315 + tax, stating that they use only Genuine Subaru OEM parts and that clearly the repair shop was not doing so. He also informed me that they were authorized to work with State Farm, and that there 'Must have been a miscommunication' when his staff told me they would not work with my insurance company. The service manager, Sam, also informed me that the spark plugs are too difficult to reach for inspection, so they just guessed based on what maintenance is recommended at a certain mileage. However, I told Dominik at the time of the quote that I'd had the work done on my car recently, yet there was no change to my estimate. I'm sure this dealership has great service on a car that's still under warranty, but I would advise others not to bring an older car to this location. While Sam told me "his team doesn't make money if a car isn't serviced, so wouldn't try to sell me a new car", when suggesting I sell, they stated they would need to fix the car up to sell it, which no doubt is compensated at the sale of my car. I appreciate that the shop is running a business, but this excessive quote designed to inspire me to sell my Subaru to them has me rethinking. My husband and I did make the decision to start looking at new cars after our insurance repair is made. We will not be considering a purchase from Subaru any longer, and will move forward on a Hyundai. More

Always pleasant, makes time for u. Goes above and beyond to make your visit short. Goes above and beyond to make your visit short. More

WORK DONE IN LESS TIME EXPECTED! SEVICE JUST GETS BETTER EACH TIME I GO BACK. SEVICE JUST GETS BETTER EACH TIME I GO BACK. More

Waiting time is minimal. Explains all work completed, advises if more work is necessary. Knows the workings of Subaru Automobiles Explains all work completed, advises if more work is necessary. Knows the workings of Subaru Automobiles More

well it does not take 15 words but if that is your rule ok having many years in the service area for a major 20 company i can describe International Subaru as outstanding ... defined as fiar, understan ok having many years in the service area for a major 20 company i can describe International Subaru as outstanding ... defined as fiar, understand and a great attitude, seems the basic 2 rules for customer service is alive and well there. In case you dont know those rules are................... 1. The customer is always right 2. READ number 1 again. thanks for being fiar and honest Jerry Mrozek More

Very thorough and attentive. I wish all businesses would try to be this good. Congratulations I wish all businesses would try to be this good. Congratulations More

Horrible experience with the service department. Husband brought his Ascent in for repair. They took his car apart to diagnosis it and said they had to order parts and the parts would take a week Husband brought his Ascent in for repair. They took his car apart to diagnosis it and said they had to order parts and the parts would take a week to arrive. No problem. Husband went to pick up his car (until the parts came in) and they could not find it. After searching, they located it but it was still all torn apart and not drivable. It was in the evening and no one was there to put it all back together and they argued with my husband about giving him a loaner. Finally he got the loaner to keep until the next day when he could return and pick up his car. While picking it up the next day, he decides to pay for the parts ahead of time (he will pay for labor after the job is done) and they charged him TWO diagnostic fees of $185 EACH because there were two small issues that need to be fixed. This money does not even get deducted from the total when the car is fixed by Subaru. So almost $400 to diagnose 2 fairly small problems. And now the parts are ordered and paid for so hopefully next week it will be fixed with no issues. But why do I doubt that based on experience this past week?? More

Went in for oil change , left oil cap off,all oil all over engine and drive.checking to see if engine damaged. over engine and drive.checking to see if engine damaged. More

This is a great dealership. Service is always fast and efficient. My service rep, Evey Merriman was OUTSTANDING! I would love to have her as my rep on all my service appointment Service is always fast and efficient. My service rep, Evey Merriman was OUTSTANDING! I would love to have her as my rep on all my service appointments. More

As a fairly new Subaru owner, I can say that this dealership has treated me well from purchase, through each service appointment. Evey is professional and friendly. She made me feel at home throughou dealership has treated me well from purchase, through each service appointment. Evey is professional and friendly. She made me feel at home throughout my appointment. Thank you! More