International Motor Group
Warwick, RI
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567 Reviews of International Motor Group
I can't say enough about IMG Service Group. Lenny and Carl are great communicator's and the guys always do a great job on my Range Rover. I'm very appreciative. You can't go wrong with IMG. Carl are great communicator's and the guys always do a great job on my Range Rover. I'm very appreciative. You can't go wrong with IMG. More
I have had VERY pleasant experiences with IMG, in the past. Their customer service, their inventory, advice and the sincere interest and time they spend with you to be sure you “like what you drive” . I past. Their customer service, their inventory, advice and the sincere interest and time they spend with you to be sure you “like what you drive” . In exchange for my great experience, I cannot even begin to say how many people I have sent to this establishment and who have indeed themselves, purchased over the years. So here I am .. I, myself, return, as I specifically was discussing with Joe, because I trust their inventory, their advice, knowledge and most of all their personal customer satisfaction. All of the above...Could not be more true. Unfortunately, I was very disappointed in my latest venture here. Communication appeared to be very lost and I felt very judged due to my current circumstances. I had always dealt with Tony in the past; however, everyday I came by he was not available. Therefore, as I walked through the doors .. a young man with a bright smile, ready to help in any way... wellllll... say no more...Joe is amazing!!! 😊 He spent so much time with me, He has a great personality and a lot of patience!👌Taking information, as far as what I was interested in and what I had discussed in emails with Tony, his Dad. He stated, “He will call you definitely tomorrow..” I waited...4 days...heard nothing, called back myself..spoke to Joe again, asked him about another vehicle they had recently acquired. He told me to come down. I came down we test drove it, I liked it, however, yet not exactly what I had previously discussed that I was originally looking for in the emails, since I was still waiting to hear back from Tony. So fast forwarding, we started to discuss credit arrangements. Due to a recent serious, 360, life changing series of events (disability/divorce) I now had some credit challenges to address , Wellll now Tony appears and 12 years ago when I purchased my Mercedes outright and my Audi, well a handshake just wasn’t enough, they say you’re IMG Family!!!... well now... here we are in 2020, my credit is a challenge, ok no problem, I own up to that, it is what it is... however, he stated he would submit the application and let me know what the bank would require for me to put down as a down payment. and call me the next day. Couldn’t I have worked with Judith on that?! or at least have her input on the matter? All of us sit down and work together? After all I was hoping I could been educated on their “guaranteed financing” promise with how much I would need to put down? But with no return phone call or not even a given “chance” how can one feel so mistreated? I just felt like I was being swept out the door. Well here we are 3 weeks later. I have never heard from him. ( shaking head in disappointment) I took this to be VERY offensive and very disappointed ...it was a very unfortunate experience. I felt judged, in some ways, almost discriminated; however, I’m hoping it was not intentional. Yet, I can say I will not ever forget the way you looked at me Tony. Need I say it was NOT a very pleasant feeling? I could tell by the look on your son’s face he was disappointed, as well. **Joe was absolutely FANTASTIC..not enough wonderful words of praise... he is the best!!!👍... **Judith is absolutely soo sweet, welcoming and just absolutely the best at what she does! 😊 Update....Three weeks later, another reputable “award winning” dealer is more than happy to work with me , and my brother has also decided to purchase a new vehicle. I had hoped to be driving 🚗 away from IMG but maybe our highways will cross once again in the future.... 🤔 Just expressing my feelings and for all to be more aware of the person sitting in front of you....there maybe more of the “story” than just the “cover” of the book in front of you... together you can make it happen! My best...Jackie Sroka More
Totally Satisfied I Spent About 2 Months Searching The Web Looking Specifically for the Nissan 370Z and most of the time the prices were beyond my reach and occasionall I Spent About 2 Months Searching The Web Looking Specifically for the Nissan 370Z and most of the time the prices were beyond my reach and occasionally the potential to buy one was possible,but when I dug deep into the cars history as well as the options that came with the car (Picky) I passed that one by (UNTIL) I saw the one one at (IMG) and said to myself (THIS IS IT) and called up Judith and setup an appointment. I was very impressed on how far they went to help me out as well as the Quality of the car and would Highly Recommend buying a car from IMG. More
Tony and his team are superb! This is my 3rd purchase from IMG and they are always extremely professional and knowledgeable. I love my BMW! from IMG and they are always extremely professional and knowledgeable. I love my BMW! More
Fourth vehicle I’ve purchased from International Motor Group. Always a great selection and A wonderful place to buy a car. Great group of folks! Group. Always a great selection and A wonderful place to buy a car. Great group of folks! More
I highly recommend International Motor Group for a quality used vehicle. No pressure. All questions answered. Future service available on site. I am thrilled with my purchase of a Subaru Forester! quality used vehicle. No pressure. All questions answered. Future service available on site. I am thrilled with my purchase of a Subaru Forester! More
Tony and the crew were and still are wonderful, the BEST experience buying a car ever. The most honest and down to earth folks . The experience was so stress free my wife is also buying a car from them.!!! experience buying a car ever. The most honest and down to earth folks . The experience was so stress free my wife is also buying a car from them.!!!! More
Joseph was very friendly and Patient answering all my questions and showing me every car I Wanted to look at. Great Selection of cars.I will Definitely be returning in the future should I need a car.I questions and showing me every car I Wanted to look at. Great Selection of cars.I will Definitely be returning in the future should I need a car.I will also send anyone I know there as well. Thanks a lot I love my new car!!!! More