International Mercedes-Benz of Milwaukee - Service Center

Service was completed in a timely manner and the walk around the vehicle video by the technician informative around the vehicle video by the technician informative More

I dropped my X5 off on Monday 8:30am to have the amplifier replaced and rt rear tire checked for constant warnings about low tire. On Thursday at 3pm is when it was finally ready. 4 days with no loa amplifier replaced and rt rear tire checked for constant warnings about low tire. On Thursday at 3pm is when it was finally ready. 4 days with no loaner is absolutely awful. I take my son to his appointment at 3:30 in Brookfield via the streets because the freeway was stand still. Returning from the appointment I take I94 East entering the freeway. While on the ramp increasing speed the truck begins shutting down. I got the overheating warning lights and the car was rapidly dying. The top speed I could do was 40 mostly coasting. I had to pull over and barely got hit by countless vehicles flying by. I attempted to merge back on because at that location just off the ramp I was guaranteed to get hit. So I coasted downhill at 40 to the Hwy100 exit. I went south to the Quick Trip. Upon examination, the engine was overheating. The lid to the brake fluid cap was freshly broken. The cover to the engine was half attached. We waited approximately 30 minutes for the engine to cool enough to check the coolant and was shocked to see that after the MULTI POINT INSPECTION the coolant level was BELOW MINIMUM!!! I was told by Ryan they couldn’t check that because the car was hot. I don’t think this is acceptable since the car was in their possession with more than ample time cool to do an accurate multi point inspection. My vehicle was in their care for over 78 hours and they never provided me with the multi point inspection report and returned the car to me in a detrimental state of unacceptably low coolant which could’ve potentially blew my engine! Not to mention the radio now crackles and cuts off riding over any bump or crack in the road. I feel this is not the tier of service or quality I paid for or would come to expect from BMW. Beyond disappointed. More

Tim in mini service is very knowledgeable and informational. He explains everything to you so you can make an informed decision. informational. He explains everything to you so you can make an informed decision. More

Overall the service experience is pretty good, though the parts for replacement is a bit expensive. parts for replacement is a bit expensive. More

Super friendly and incredibly fast service. Took 30 minutes less than the estimated time. Tim was great Took 30 minutes less than the estimated time. Tim was great More

Good service and staff. Customer service agent explained what the problem was and cost to repair car. Customer service agent explained what the problem was and cost to repair car. More

The majority of service experiences have been outstanding. The staff is helpful and provides great advice. Considering service in general is declining everywhere, this is quite a feat! Joe is my outstanding. The staff is helpful and provides great advice. Considering service in general is declining everywhere, this is quite a feat! Joe is my go-to guy, awesome work! More

Great professional and efficient service— thank you for the courteous and caring work. Service tech was fantastic the courteous and caring work. Service tech was fantastic More

Did not complete the work. Failed to reset the maintenance needed indicator message. Overall poor experience. Failed to reset the maintenance needed indicator message. Overall poor experience. More

They did a nice job as usual with service on my vehicle. There was a slight delay in getting it checked out but they took care of it and communicated with me. There was a slight delay in getting it checked out but they took care of it and communicated with me. More