International Mercedes-Benz of Milwaukee - Service Center

We buy and bring our cars for service at International Auto because of their service staff. In 17 years and 4 BMW’s I have never had a bad experience in the service department.The staff have always been v Auto because of their service staff. In 17 years and 4 BMW’s I have never had a bad experience in the service department.The staff have always been very knowledgeable and very professional,With Eric running the service department I have never been worried about taking our cars in.The work is done on time at the price quoted and most importantly done right.We will keep doing business with them because of their service department.Thanks again EricWalker,Ryan Tisa and Ryan Kupper More

Audi changed over on their staff. They should have kept Joe. I was moved to Mena. Not a good fit for me. So I worked with Chris. Chris is a good guy. The staff around him not great. A They should have kept Joe. I was moved to Mena. Not a good fit for me. So I worked with Chris. Chris is a good guy. The staff around him not great. Asked for car to be washed. They would not with roof rack. I asked that Mats be cleaned and car vacuumed. Service cleaned two of four mats and did not vacuum seats or floor. They did not wipe down shift panel area next to seat. Asked for help with hooking up iphone to Audi. Cody explained this option to me but then he had a customer appointment. Cody is a nice guy. Chris did not have training on this option so he asked/begged Antonia. Antonia explained and setup this option that uses Siri to display Google map etc on car panel from phone. He is knowledgeable but enjoys being the goto guy for car electric help. He does not take the time to explain and teach the new guys. He seems to have no intention to do so. Antoine and Chris should have both come to setup my car. These are basics that Chris can do and is excited/willing to learn if people let go of ego and share knowledge. My car has developed a squeak. In the past Audi would drive car to determine problem. This visit I was told it would cost an extra $179 to check it. I am already paying about $450 for a routine service. The women at service desk pay area was very nice and talkative. My car has about 65k miles on it. I will not have a new car serviced at this dealership. The guy that drove me back to my home was very nice. He had 3 calls in the short drive to Eisenhower High School from dealership needing customer rides. Why doesn’t the staff know where the driver is located? Can they grouped customer rides going same direction? I don’t remember ever having the experience of drive to house being stressful. Customer contact with driver should be reassuring. He is a good guy who apologized for chaos. When the guys washed only two mats they could have at least windex front windshield. In the past roof rack was not a problem to wash car. Chris cares so Audi should care and support him. The paperwork was more of a cover yourself for insurance rather then informative. No helpful notes. Just a bunch of check marks too easy to create. Sorry if I sound critical but the world today has no morals, values, accountability. I was hoping Audi would be an exception. More

Zach is excellent at his job. Brought 2 cars in and he did a great job Brought 2 cars in and he did a great job More

Excellent service at Audi Milwaukee! Definitely the best people and service in the City of Milwaukee! Definitely the best people and service in the City of Milwaukee! More

I couldn’t be happier with the sales staff. They took care of me and made sure that they took the time to go over everything. I love international auto group! They took care of me and made sure that they took the time to go over everything. I love international auto group! More

Awesome and you guys gave me a loaner I want to buy! Joe is awesome and so kind!! Joe is awesome and so kind!! More

Alexa Gomez at the BMW Executive Customer Care Customer Relations and Services was very pleasant and helpful. I am extremely pleased with the fantastic service by Kylie in the International Autos BMW Serv Relations and Services was very pleasant and helpful. I am extremely pleased with the fantastic service by Kylie in the International Autos BMW Service Center. She was very prompt in taking care of my vehicle repair needs, she provided me with a loaner vehicle immediately, and she very proactive in reaching out to me with updates. The work was done professionally and my vehicle was returned to me repaired and clean. I highly recommend the BMW Service Center. More

Nice nice nice nice nice nice nice good nice nice cool nice good nice nice good nice good nice nice good More

I called to see if the tow truck dropped off my car and they kept telling me the car was not there. Of course I panicked and thought the car was stolen, only to find out the car was there but they just did they kept telling me the car was not there. Of course I panicked and thought the car was stolen, only to find out the car was there but they just didn’t look for it. Then they didn’t look at my car until Thursday, even though my car was dropped off on Tuesday. Then Thursday they had to order my tire so I didn’t have my car back until Friday. They could have checked to see if the tire was in stock on Tuesday or Wednesday because they knew they would most likely have to order it. I was very disappointed. I usually have excellent service at a different Mercedes Benz location. More

Tim Timmerman in the service department is extremely responsive, helpful and prompt. The service is thorough and well done. responsive, helpful and prompt. The service is thorough and well done. More