International Mercedes-Benz of Milwaukee - Service Center

I am compelled to share my utterly nightmarish experience with the Mercedes service dealer, an ordeal that my wife and I will never forget. To put it bluntly, our experience was beyond terrible; it was an ep with the Mercedes service dealer, an ordeal that my wife and I will never forget. To put it bluntly, our experience was beyond terrible; it was an epitome of incompetence and dishonesty that left us utterly disillusioned. We entrusted both my car and my wife's car to this dealership, hoping for top-notch service commensurate with the brand's reputation. However, what followed can only be described as a series of catastrophic failures in service and an outright disregard for our time, money, and trust. My wife's car was left languishing at the dealership for a staggering two months. During this time, we were subjected to a barrage of excuses, each more outrageous than the last. The dealership claimed they needed an "advanced technician" to investigate the issues plaguing the vehicle. They spun elaborate tales of sophisticated diagnostics, all of which turned out to be nothing but smoke and mirrors. To add insult to injury, we later discovered that the problem was shockingly mundane. The battery needed to be replaced, a basic diagnosis that any competent mechanic should have performed without breaking a sweat. Astonishingly, the dealership didn’t even bother to check the battery, rendering their so-called "advanced diagnostics" nothing more than a charade. It is not just the blatant incompetence that appalls us, but the audacity to charge us a whopping $600 for a service that was not only useless but egregiously negligent. They not only failed to fix the issue but also neglected basic troubleshooting steps that any novice mechanic would have undertaken. The lack of accountability and professionalism displayed by this dealership is staggering. To think that they have the audacity to represent a brand like Mercedes is nothing short of a travesty. My wife and I were not just inconvenienced; we were utterly disrespected and swindled. More

NEVER KEPT US INFORMED. ... VEHICLE WAS THERE 3WEEKS AND WE WERE TOLD JOB WAS COMPLETE, WHEN IN REALITY WAS NOT. ... VEHICLE WAS THERE 3WEEKS AND WE WERE TOLD JOB WAS COMPLETE, WHEN IN REALITY WAS NOT. More

Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! More

Wonderful dealership. beautiful facility, and staff that is both friendly as well as helpful. Very top notch company. beautiful facility, and staff that is both friendly as well as helpful. Very top notch company. More

Came in for the overpriced Service B appt and also asked for the used car manager to look at our car for a potential early lease turn-in/buy back. I asked if it would be possible for a cheaper option for s for the used car manager to look at our car for a potential early lease turn-in/buy back. I asked if it would be possible for a cheaper option for service was available because worse case our lease is only till May 2024. They made every excuse that it would be better to do the Service B and so I said whatever just do it. They said doing it may help if we wanted a potential early lease turn-in/buy back. I left in the car they provided me and went home. I was called about 1:40pm letting me know the car was ready and that they suggest new tires. Hhmmm, seemed questionable as this car has less miles and is driven hardly ever compared to the GLE350 that I turned in early August & that vehicle did NOT need new tires hence more driving done in it. The guy said nothing. So, I went to get my car. I waited outside but no service door opened. So, I parked the car outside the service door, got out & went in to the garage. No one was around. The one guy that did walk through never acknowledged my presence. One of the guys finally walked in and was quick to hand me the bill and tell me to pay up front. I said, ummm what about the appraisal? The guy said “I thought he was coming up” (assuming he meant the used car manager). But no one ever came out. He guided me up to the front desk to pay. I brought out a computer and he said he had to enter it and reprint the bill. It took 10-15 mins; even the office lady looked his way a few times with the look like “where are you/what’s taking so long?” I paid the bill and then asked where the keys were. The guy said they were in the car, since it’s parked in the garage. I got to the car and opened up to get in. The car was a hot mess- no car wash/vacuuming out. I asked why not and he said the car wash is down because of repavement. There are other high end dealerships connected to this one and they “borrow” one from BMW, Audi, Maserati, etc? I once again asked about the appraisal and the guy says, “oh we took pictures and he will email you the appraisal.” Hhmmm…when did this change & why wasn’t I told this the other 3 times I asked? It was a very disappointing service and I felt like they could have cared less I was there! Not happy! More

The MINI team took care of my car expertly, and finished the work sooner than expected. Tim also handled a warranty issue for me while I was there. Great working with International MINI as always! And I rea the work sooner than expected. Tim also handled a warranty issue for me while I was there. Great working with International MINI as always! And I really love the video reviews provided by the technicians. That is extremely helpful. Now, since you asked, I wish you'd get International MINI on the survey form so I could give the team 5 stars. I've had the distinct feeling that the non-MINI team members (other than your cashier) at IA treat us MINI owners like you found us under a rock as we don't drive International's more expensive product offerings. You guys need to work on that, as MINI owners tend to be loyal and solid customers when treated well. Just my 2 cents. More

Nice and efficient no extras pushed . Facilities were very pleasant and accommodating. Service agent very helpful. Facilities were very pleasant and accommodating. Service agent very helpful. More

This was my first time at International BMW. I was surprised to see a video inspection on my car. That’s a new approach. My Advisor , Kylie , kept me informed on all procedures, work, and cost. I was surprised to see a video inspection on my car. That’s a new approach. My Advisor , Kylie , kept me informed on all procedures, work, and cost. My car is running well. Thanks. More

I was able to get my car serviced the day I called, which was great for me. was great for me. More

I did not purchase my BWM at this location and drove two hours to another dealer because of $5000 surcharge over manufactured suggested retail price call the dealership five times and left a message for hours to another dealer because of $5000 surcharge over manufactured suggested retail price call the dealership five times and left a message for Service question without an answer Positive service agent was outstanding The dealership did accommodate me as a walk in appointment on Monday because I scheduled the wrong day WIFI was limited at the dealership I’m not able to use my work computer I chose not to wait the 30 minutes after my service was over for the complimentary car wash More