International Mercedes-Benz of Milwaukee

I can't say enough good things about the service team at IA BMW. Ryan Tisa and his tech take the time to actually explain (and show me when my car is on the lift) what I'm feeling when I am driving and help IA BMW. Ryan Tisa and his tech take the time to actually explain (and show me when my car is on the lift) what I'm feeling when I am driving and help me manage the timing/ importance of each repair. Talk to Ryan about the oil change program. I'm in sales, drive 3000 miles per month and now have free, full synthetic, oil changes for the lifetime of my vehicle. Strongly recommended. More

It was a great experience! Morad was great and very attentive to our needs! The buying process went very smoothly with Phillip and Raul in finance as well! Service and satisfac Morad was great and very attentive to our needs! The buying process went very smoothly with Phillip and Raul in finance as well! Service and satisfaction definitely 10 out of 10. More

Pleasant, thorough as they explained all issues and concerns. Appreciate the video explanation of what the inspection included. concerns. Appreciate the video explanation of what the inspection included. More

First of all, my service was with Audi not Mercedes Benz. The service department at Audi let my car sit for almost a month before performing the service that was only supposed to take a couple of days. The The service department at Audi let my car sit for almost a month before performing the service that was only supposed to take a couple of days. They didn't even address the issues I asked them too. Thank goodness for Luke who took the time to listen to me and had the decency and experience to be able to address an issue before I left. The management of this service center is incompetent and does not take accountability, good employees and customers will continue leaving. More

Great communication, the video details were fantastic and a great way to see the actual work area. a great way to see the actual work area. More

Always professional, Work was always completed when promised . Very reliable and knowledgeable service department with competitive pricing. promised . Very reliable and knowledgeable service department with competitive pricing. More

Tim is always knowledgeable and helpful when I come in. Service is great. Prices are steep. Service is great. Prices are steep. More

Jeff was super knowable & very easy to work with, so sad he is no longer there. he is no longer there. More

Unhappy that my rear brake pads needed replacing with less than 20K miles, but the video diagnostic feature was helpful. The shuttle service was excellent!! When I received my car it worked fine for abou less than 20K miles, but the video diagnostic feature was helpful. The shuttle service was excellent!! When I received my car it worked fine for about an hour then an alert came up regarding my brake pads (which had just been replaced!) and I had to return the following day which was quite inconvenient. Tim the service mgr was very helpful upon my return and was able to reset the sensor or something and my car was fine within minutes, although I do not think this should have happened after spending a premium price for service. I also do not like that all my favorite radio stations were deleted and other personal settings were lost and I had to start over. I believe there should be a way to retain my settings even when a sensor is replaced (we own NAPA Auto Parts stores and know this technology is out there). I do love my MINI and will continue to do business with IA going forward. More

Friendly and timely service at BMW service area. Sales people at mini and Mercedes were very friendly to. Unfortunately, not even acknowledged in the BMW sales area. Sales people at mini and Mercedes were very friendly to. Unfortunately, not even acknowledged in the BMW sales area. More