International Mercedes-Benz of Milwaukee

Excellent service and attention to detail. Besides the repairs, I went to dealership fresh from a week at a beach. My car was FULL OF SAND. In addition to the maintenance and repair, they vacu Besides the repairs, I went to dealership fresh from a week at a beach. My car was FULL OF SAND. In addition to the maintenance and repair, they vacuumed my sand out of my car. More

Great and efficient service. Made the entire process quick and enjoyable. Have been a repeat customer due to the great service Made the entire process quick and enjoyable. Have been a repeat customer due to the great service More

Appreciate the quick and thorough response, including video of the inspected areas. Thank you so much! video of the inspected areas. Thank you so much! More

A Wow factor service. I feel every minute there is worth for me. Thanks for the top notch service I ever experienced. I feel every minute there is worth for me. Thanks for the top notch service I ever experienced. More

As usual, Ryan Tisa and the service tech took great care of my vehicle and me. of my vehicle and me. More

Got me in quickly and completed the work on a timely basis. Shuttle service was very nice. Timely and efficient basis. Shuttle service was very nice. Timely and efficient More

BMW service and specifically Ryan Tisa have provided and continue to provide great service over the years. Thanks you! continue to provide great service over the years. Thanks you! More

Great sales, parts and service departments. Very helpful and accommodating! Been going there since January, always a good experience Very helpful and accommodating! Been going there since January, always a good experience More

Kilyee my service advisor was wonderful! Stong communicatio throughtout the process. I was treated wonderfully throughout the process. Stong communicatio throughtout the process. I was treated wonderfully throughout the process. More

I am compelled to share my utterly nightmarish experience with the Mercedes service dealer, an ordeal that my wife and I will never forget. To put it bluntly, our experience was beyond terrible; it was an ep with the Mercedes service dealer, an ordeal that my wife and I will never forget. To put it bluntly, our experience was beyond terrible; it was an epitome of incompetence and dishonesty that left us utterly disillusioned. We entrusted both my car and my wife's car to this dealership, hoping for top-notch service commensurate with the brand's reputation. However, what followed can only be described as a series of catastrophic failures in service and an outright disregard for our time, money, and trust. My wife's car was left languishing at the dealership for a staggering two months. During this time, we were subjected to a barrage of excuses, each more outrageous than the last. The dealership claimed they needed an "advanced technician" to investigate the issues plaguing the vehicle. They spun elaborate tales of sophisticated diagnostics, all of which turned out to be nothing but smoke and mirrors. To add insult to injury, we later discovered that the problem was shockingly mundane. The battery needed to be replaced, a basic diagnosis that any competent mechanic should have performed without breaking a sweat. Astonishingly, the dealership didn’t even bother to check the battery, rendering their so-called "advanced diagnostics" nothing more than a charade. It is not just the blatant incompetence that appalls us, but the audacity to charge us a whopping $600 for a service that was not only useless but egregiously negligent. They not only failed to fix the issue but also neglected basic troubleshooting steps that any novice mechanic would have undertaken. The lack of accountability and professionalism displayed by this dealership is staggering. To think that they have the audacity to represent a brand like Mercedes is nothing short of a travesty. My wife and I were not just inconvenienced; we were utterly disrespected and swindled. More