International Mercedes-Benz of Milwaukee

Zac went above and beyond to ensure my service appointment was facilitated with ease. He’s amazing! appointment was facilitated with ease. He’s amazing! More

Good service, I wasn’t able to get a rental which was disappointing but the service was fairly fast disappointing but the service was fairly fast More

Terrible customer service. I bought my BMW from International last December, and it has been in the service department for the same issue four different times for a total of a I bought my BMW from International last December, and it has been in the service department for the same issue four different times for a total of about 3 months. They've also put over a thousand miles on the vehicle "testing" to figure out what the problem was. The most recent time I called with the same issue, Eric Walker (service manager), said he didn't have a loaner vehicle for me, but would call back as soon as he had one available. Well, after a little over a month I called him back and left a message wondering if he was even going to call me back. I received a call from a different service person with a loaner call within a couple days. They proceeded to keep my vehicle for another month, and another around 500 miles. By this time I needed an oil change, so I asked them to add that since the car was in service anyway. I also asked them to replace the TPMS sensors since they had mentioned previously that maybe that had something to do with the electrical problem the car was having since I purchased it through them. I asked, since they put so many miles on the car, if they would help with the over $700 service charge for the oil change alone. They said they would, but didn't. They would just blame the duration of the service issues on BMW. They consistently said it was a problem with BMW not getting back to them on the next steps. Then when I finally received the vehicle back, I noticed the next day there were two dents in one of the wheels on either side of the valve stem, which was replaced with the TPMS sensors. I notified them of this (including photos), and was told Eric would get back to me on Monday. Monday came and went with no response. I called back on Tuesday to follow up. Eric got back to me via text message (no phone call) stating they wouldn't be fixing the issue with the wheel as it was not their fault. His excuse was that his technician would have told him if he did it, and didn't say anything to him. So, it wasn't them. I have all the text correspondence to prove. This is literally the worst experience I've ever had with a dealership. My wife and I currently own two BMW's as I love their vehicles. However, this experience has absolutely deterred me from buying one again. More

It was Audi and service completely screwed up my A5. I’ll never be back. I’ll never be back. More

Best and the most smoothest experience I ever had. Also they didn’t try to be sneaky with the price or anything. I strongly recommend this dealership. The sales and finance manger are wonderful people Also they didn’t try to be sneaky with the price or anything. I strongly recommend this dealership. The sales and finance manger are wonderful people! More

As always, great service and professional customer support! Very prompt with shuttle services and the drivers were very corteous support! Very prompt with shuttle services and the drivers were very corteous More

Great job Ryan! Always helpful and great with communication. I appreciate the service he provides. Always helpful and great with communication. I appreciate the service he provides. More

Tim is a delight to work with. He is very professional, listens carefully to concerns, and acts on them accordingly. The work was completed in the time predicted. He is very professional, listens carefully to concerns, and acts on them accordingly. The work was completed in the time predicted. More

Very pleased! I was well taken care of & kept informed of issues & progress of work done on my car in a timely manner. Service Consultant Jordan Boyea was frie I was well taken care of & kept informed of issues & progress of work done on my car in a timely manner. Service Consultant Jordan Boyea was friendly, empathetic & respectful! He explained my options clearly & I appreciated his honesty. Thank you for a great experience! More

I have been taking my bmw 750lix here for service for sometime on as always Exceptional service Great customer relations thanks guys sometime on as always Exceptional service Great customer relations thanks guys More