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Integrity Buick GMC Cadillac
Chattanooga, TN
102 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 102 reviews
April 23, 2019
No Integrity in service work rude service manager Rude service manager. Dealership conducted warranty work and still had same issue. When I took it back for the incomplete or faulty warranty work to Rude service manager. Dealership conducted warranty work and still had same issue. When I took it back for the incomplete or faulty warranty work to be checked, they did not correct the work completed under warranty that occurred less than a 1000 miles earlier, and charged me $155 for them checking their work that was not completed properly the first time. On top of that they bent my key and stayed it was like that when it was left with them. This place has not integrity in their work and finds ways to not do the proper work the first time that may cause them money for faulty issues that should be covered by warranty. This service department and dealership is unprofessional and I recommend using caution when dealing with them. Best opinion I can give is stay away because they do not honor their work. More
by Pondsb
Employees Worked With
Tyler Stott , Jesse Morgan , Josh Baugh
April 18, 2019
Install Borla system Took a little longer than expected, scratched truck when washed, but will be taken care of! Love the results of Borla! Overall a very good experience. Took a little longer than expected, scratched truck when washed, but will be taken care of! Love the results of Borla! Overall a very good experience... More
by Pillroller
Employees Worked With
Matt Lockhart
February 01, 2019
Great Experience Awesome experience with Integrity, they went above and beyond to make a deal with me and I will definitely be back when I am ready for another vehicle Awesome experience with Integrity, they went above and beyond to make a deal with me and I will definitely be back when I am ready for another vehicle! If your in the market for a new vehicle I highly recommend giving Graham Collins a call! More
by Rodney1903
Employees Worked With
Graham Collins
December 22, 2018
Amazing I was given the best experience during my car search. Graham was very knowledgeable and detailed with each car I asked about. From my step onto the lo I was given the best experience during my car search. Graham was very knowledgeable and detailed with each car I asked about. From my step onto the lot he was there for me. After deciding on which vehicle was best for me, the paperwork process was quick and simple. This was just an amazing experience from the entire Integrity team!!! More
by Thevol_1999
Employees Worked With
Graham Collins, Brent Morgan, Bailey Morgan
December 03, 2018
Engine Light Instead of charging me for a full engine diagnosis as planned, the technician found a loose wire to the sensor and reattached. Reduced my diagnostic Instead of charging me for a full engine diagnosis as planned, the technician found a loose wire to the sensor and reattached. Reduced my diagnostic fee about in half. More
by Gator
Employees Worked With
Josh Baugh
August 06, 2018
We purchased a 2019 Acadia Saturday We were very happy with all of our interactions there and were pleased with the deal they offered us. Bridget and Bryan were great and we will be ret We were very happy with all of our interactions there and were pleased with the deal they offered us. Bridget and Bryan were great and we will be returning customers in the future. More
by paul.kennedy
Employees Worked With
Bridget Sanders
July 24, 2018
Friendly Service at its BEST This week my wife and I went to Integrity Cadillac to check out our options. We had a 2015 Lease that was coming to an end and we wanted to begin the This week my wife and I went to Integrity Cadillac to check out our options. We had a 2015 Lease that was coming to an end and we wanted to begin the replacement process. We scheduled an appointment with Bridget Sanders and we could not have been happier with the attention we were given. All our questions were answered, not only about options, but we test drove several vehicles, had numerous economic analysis run, and in the end left with a 2018 XT5 which we purchased at 0% interest. I can't say enough about how friendly and professional Bridget was during the entire visit. With Bridget there is no question to small to answer. I even called her the next day and she quickly answered all my questions about the car and all it's gadgets. Bridgets Manager and Jayme Harris in Finance were friendly and professional. I'd recommend Bridget and Integrity to all my friends and family. More
by ohrichey
Employees Worked With
Bridget Sanders
July 03, 2018
New vehiccle I have purchased three vehicles from this dealership to date and have recommended them to family and friends that have purchased there. I have always I have purchased three vehicles from this dealership to date and have recommended them to family and friends that have purchased there. I have always been treated fairly and received good deals and great trade in prices. Alan Ridge was my salesman this time and was very helpful and I enjoyed working with him. It did help that he to is an Alabama fan “ Roll Tide “ Thanks for a good deal More
by Dunn527
Employees Worked With
Alan Ridge, Bailey Morgan
April 23, 2018
Problem after problem I bought a 2015 Suburban from here about two months ago....Since then I have made 3trips to this deal for repairs....On my last repair my antenna was I bought a 2015 Suburban from here about two months ago....Since then I have made 3trips to this deal for repairs....On my last repair my antenna was leaking into the seat belt casing. Once again I will be making a trip to this dealer to fix the leak. It is not fixed and is leaking again. Since I bought this car I have had the steering wheel popping, seat shifting, catalytic converter go bad and leaking fixed. It takes me 45 minutes one way to get to this dealer so this is 1 1/2 drive time each time I have to take it. I will NEVER buy a vehicle from this dealership again. More
by Nothappy123
Employees Worked With
Don’t remember
April 16, 2018
Denali Great buying experience,5 Star Dealer,Have bought several Vehicles from integerty Buick,Cadillac,Gmc,have always had a great experience,wouldn’t think Great buying experience,5 Star Dealer,Have bought several Vehicles from integerty Buick,Cadillac,Gmc,have always had a great experience,wouldn’t think of going any where else to pirchas or service More
by Denali
Employees Worked With
John Mcdaniel
