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Ingram Park Nissan
San Antonio, TX
578 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 578 reviews
January 30, 2021
I have been very pleased with my experience with dealership and the sales rep, Luis Perez. He has been cordial and informative with the sale. This my second purchase from IPAC. Thank you for your dealership and the sales rep, Luis Perez. He has been cordial and informative with the sale. This my second purchase from IPAC. Thank you for your attention to my request and treatment here. More
by Czbeech63
Employees Worked With
Luis Perez
July 17, 2020
DONT EVER TRUST THIS NISSAN DEALER WITH YOUR VEHICLE NOT EVEN A MINOR OIL CHANGE. THEY WILL STEAL_TAKE YOUR MONEY AND LIE ABOUT DOING THE WORK AND REPAIRS, THEN REFUSE TO TAKE RESPONSIBILITY FOR THEIR NEG EVEN A MINOR OIL CHANGE. THEY WILL STEAL_TAKE YOUR MONEY AND LIE ABOUT DOING THE WORK AND REPAIRS, THEN REFUSE TO TAKE RESPONSIBILITY FOR THEIR NEGLIGENCE AND REFUSE TO FIX THEIR WORK. HAVE NO RESPECT FOR CUSTOMERS AND NO PRIDE IN THEIR WORK SAD THEY REPRESENT THE NISSAN BRAND More
by Wrslnrugrat
Employees Worked With
Ted,, Steve Cotter
March 05, 2020
Not to be trusted - very cliched tactics. I had a really bad experience this past weekend. I had used our companies "benefit" TrueCar to find my myself a used F-150 (don't bother with TrueCar I had a really bad experience this past weekend. I had used our companies "benefit" TrueCar to find my myself a used F-150 (don't bother with TrueCar, either). Ran across one offering up $22,721 on TrueCar, minus $500 "Personalized Pricing", plus $150 in dealer fees for a total of $22,371. Had my spiffy Certified Used Car Dealer Certificate and all. I test drove it on a Friday, then came back with my family the next day to get their seal of approval and do the deal. All good with the fam, solid price, let's do this. Get to the table and there's a $3K "Reconditioning Fee" tacked on. Never discussed, never even hinted at. IPAC wouldn't take it off so I walked. I get needing to make a profit, or not seeing eye to to eye while negotiating, but put it in the price, you know, the one you advertised the vehicle for. Total disregard for people's time and effort. Don't even bother! More
by Ovidio
Employees Worked With
Angelina Carter
January 13, 2020
Ingram Nissan called me on a Tuesday and lady by name of Lourdes informed me that I was gualified for 25k car loan and I asked her was that preapprove and she no you are approved so we set the appt up f ki Lourdes informed me that I was gualified for 25k car loan and I asked her was that preapprove and she no you are approved so we set the appt up f kilo or Friday come in and show my identity and pick out the car so I call on Thursday to make sure I was approve again a gentle answer the phone and his response was yes you good you approve so when I got to car place they said we need do app and a credit check I told him don’t run it to diff bank cause that have a lot of inquiry we’ll he came back to tell me I was not approve so don’t go there they are not honest with customer up front bad experiences 2star More
by Mary rice
Employees Worked With
2 star, Jimmy Foster, Ruben Alvarez, Joey Lopez, Joe Cooks
October 03, 2019
Worst experience. Liars, deceitful crooks It was a terrible experience. A den of thieves. I was quoted one price from the internet sales person and their manager agreed on my payments. When I It was a terrible experience. A den of thieves. I was quoted one price from the internet sales person and their manager agreed on my payments. When I went in to sign the documents they had raised my payment 100 a month and raised the price of the car up 6000 from what was quoted to me. I responded to an email from Customer Service and explained to them what happened and their response was, "Sorry for your incovenience" nothing about how I was lied to and robbed. Nothing but lies and no concern for the customer. Stay away, stay very far away. Worst experience ever. More
by Jesse C.
Employees Worked With
Not sure of any names, but Mary was very helpful.
August 04, 2019
Job well done! Everyone as in receptionist sale personal made sure I was taken care of. Thanks to the service advisor Tammie that helped and was very specific on my Everyone as in receptionist sale personal made sure I was taken care of. Thanks to the service advisor Tammie that helped and was very specific on my car service experience. More
by Raquel55
Employees Worked With
Jimmy Foster, Steve Cotter, Juan Gomez
March 20, 2019
Justen perlata Justen was very helpful. He is very respectful and knows his job well. Ask for Justen if you need a car. You will leave happy👍🏼 Justen was very helpful. He is very respectful and knows his job well. Ask for Justen if you need a car. You will leave happy👍🏼 More
by Happy camper//
Employees Worked With
Justen perlata
February 13, 2019
Awesome! Great place and environment. People are really helpful especially, Mary Hopkins she helped me with pretty much everything I need it even got me the co Great place and environment. People are really helpful especially, Mary Hopkins she helped me with pretty much everything I need it even got me the color I wanted More
by Samysosa435
Employees Worked With
Mary Hopkins, Roman Rodriguez
December 29, 2018
Stay Away From IPAC You've Been Warned Conclusion - Unfair, dishonest, deceptive practices, unhelpful (except business person Toni), or incompetent people/place. Sales, finance, service, an Conclusion - Unfair, dishonest, deceptive practices, unhelpful (except business person Toni), or incompetent people/place. Sales, finance, service, and management – down the line. Wish I'd read the reviews first and didn't trust these people. Bad reviews on net are on point - early ones match the recent ones. Suggestion - Stay away from this place. I'll NEVER do business with IPAC ever again, nor anyone who worked there. More
by Darryl B
Employees Worked With
Greg, Unknown New Manager, Michael, Rey, Receptionists, Toni, Unknown Finance Manager
July 15, 2018
Was lied to and mislead I was told I could purchase two key fobs, then two hours later told that they only had one in stock. But, I could wait an additional two hours and the I was told I could purchase two key fobs, then two hours later told that they only had one in stock. But, I could wait an additional two hours and they’d get another. I was charged $350 for one and told I would have to purchase the second one at the same price at a later date if I couldn’t wait the additional two hours after driving over 100 miles to get there one way, with my vehicle on a tow trailer More
by Unsatisfied
Employees Worked With
Sergio
