Ingram Park Nissan

My sister and i went into ipac nissan on monday 9/10/12, in the hopes of looking for a car. I explained to her that i don't need anything fancy, i just needed something affordable, good on gas, and is relia in the hopes of looking for a car. I explained to her that i don't need anything fancy, i just needed something affordable, good on gas, and is reliable because i got promoted at my job, and it requires me to drive around town alot. We went into the dealership spoke with Mr. angel Villafuerte. I explained to him, that i need something no higher than $14,000 doesnt even have to be new, it could of been used that would of been fine with me, with a monthly payment of no higher than $300. i'm a first time buyer, my credit was descent, i didn't have money to put down upfront, and my income wasn't all that much. I also told him i do not want to see any cars until, i know if and how much i was qualified for, because i didn't want to fall in love with a car that i knew i couldn't afford. He was very nice, took my information we went and looked at some used Nissan Sentra's which were very nice, and seemed in my price range. We came back in and Mr. Adam came in and told us he ran mine and my sisters credit co-signing together. He then told me we qualified to get a brand new Sentra, i wouldn't have to put anything down, because the bank was offering a $2500 rebate that could be used as my down payment, and he said he will work something out so that i can get my payment under $300. I was stoked, but we had to go to work shortly after that, so i explained to Mr. Adam that we would have to come back another day. He said that would be fine he'll hold our information. So last night Monday 9/17/12 we went back to try to finalize what he told us. We then get transfered to another sales man named Ron Rios i believe. He was about the only person that actually tried to help us. I tried telling him to look at the paperwork first before we see any cars, but he said that he already knew what we qualified for. He takes us to go look at cars, i FELL IN LOVE with a brand new silver sentra. I took a test drive, and loved everything about it. So we go back and sit down, and then Jimmy Foster(who had the worst attitude towards us at the end) came in and said there is no way we could afford the car because it would be about $21,000 or so. He told me the only way we could get the car is if our payments were like at $450 for 72 months. I tried telling him thats not what adam was telling us. i couldn't afford that. Then he told us, well there's nothing we can do. I tried explaining to him, that was the reason why i was so excited. i didnt want to see any cars, cause i wanted to avoid falling in love with a car, and then being told it's too much. I told him, i dont even need a brand new car, i would be ok with a used car thats cheaper, but he had no care of trying to help us out, and just told us basically (too bad). I felt so embarrased, frustrated, and immediately started crying as we were walking out the dealership, i have never felt so devasted, because there is no doubt that i need a better car, and he just made me feel as if im screwed and wont ever be able to afford any type of car. This was the first dealership that i went to , and my whole family has nissans thats why even more so i wanted to go there. Now i feel so discouraged about trying to look somewhere cause i feel the salesman are going to be just as rude, and un-helpful. I would reccomend this dealership, just not Adam for not telling us one thing, and then the dealership saying another, and Jimmy Foster. His attitude was horrible, and you could tell he had the attitude that he had no care in the world if we get a car or not. More

Great experience!! I will do business with Ipac Nissan again. Thanks for all the help! Managers were great too. Ben was a great help! I will make sure to recommendt friends and family to you! again. Thanks for all the help! Managers were great too. Ben was a great help! I will make sure to recommendt friends and family to you! More

Beware! The Internet Price is not the price they start Beware! The Internet Price is not the price they start out with. They revert back to the MSRP even though the internet price is much lower. The LOW Beware! The Internet Price is not the price they start out with. They revert back to the MSRP even though the internet price is much lower. The LOW internet price is just to lure you in. We drove 3 hours with the impression that we would deal with the internet dept. and not have to sit and deal with a salesman for 2+ hours. The dealership also puts a manager in the cubical next to the one you are in to "spy" on what is going on. If you have never been to the dealership you are led to believe that the person is just another salesman. I asked if we were being spied on and the answer was a nod yes. After insisting on the internet price (taking 1 1/2 hours just to do this) the dealership finally agreed to the internet price. We ended up walking out without the vehicle - did not like how they lured us in - We also walked out because they insulted me by offering such a low amount on my trade. Yes, it had high mileage, but I feel the dealership was trying to make up for their "loss" on having to agree to the internet price. My dissapointment is that the dealership lures you in expecting the internet price when they have no intention of letting the vehicle go for that price. In our case, I feel that the dealership only agreed to the internet price because I was going to give them this review, plus I am contacting TV/Radio Stations to see if anyone else has had this problem. Lewis was very nice, only doing his job, but the overall practice of this dealership makes me cringe. If you advertise a price, that is the price you should start out dealing with once arriving at the dealership. You should not have to work for over one and a half hours to get back to this number. More

I was very pleased an comfortable working with Albert and in no way felt any pressure from him or any other employee. They got me the car I wanted with the price I was willing to pay with the warranty. Th in no way felt any pressure from him or any other employee. They got me the car I wanted with the price I was willing to pay with the warranty. They did not treat me bad respected my concerns and quickly addressed them. More

Found the car on the internet go the best possible deal from Craig Doyle left everything ready for the appointment on saturday Sept. 1, 2012. Arrived at Ingram Park Nissan was greeted at the door by Lew from Craig Doyle left everything ready for the appointment on saturday Sept. 1, 2012. Arrived at Ingram Park Nissan was greeted at the door by Lewis Black car was ready for a test drive liked it. Paperwork was ready to go and was sent to the fianance department. While on the floor met a sales manager that approved all the paper work Lewis Black prepared Craig Johnson nice enjoyable person. At the finance department met a lovely person that helped out tremendously with the finance Georgette Gutierrez. Overall first time car buyer and would strongly recommend INGRAM PARK NISSAN. More

Great salesman, very knowledgeable, thorough in his presentation about our new car. He made purchasing our Murano a pleasurable experience. No regrets. Great customer service and the service departme presentation about our new car. He made purchasing our Murano a pleasurable experience. No regrets. Great customer service and the service department is very efficient. More

John was very friendly and helpful. He was able to find us a vehicle, that meets our needs. He was a bit pushy, but what car salesman isn't? Shaun was also friendly, but he is what caused us to have a ba us a vehicle, that meets our needs. He was a bit pushy, but what car salesman isn't? Shaun was also friendly, but he is what caused us to have a bad experience. I had been pre-approved through my bank for a loan to more than cover the purchase. John and Shaun asked if I would use their financing if they could get a better rate, I said yes. Shaun worked out the numbers and came up with a price that was agreeable. We signed all of the paperwork and took the car home. However, they could not line up financing to meet the numbers they offered and we all agreed to. So, two days later, they asked me to bring in the paperwork from my bank. When I did, Shaun raised the price of the car! He explained this as "your bank says it has to be 110% of the list price." This is not correct. I showed him that that is the MAXIMUM they would allow; they will not finance $100,000 for a vehicle that is only worth $20,000. After re-explaining this a couple times, he admitted that because we did not use his financing, he does not make the profits he would have made if we did, so he had to raise the price so they could still make money. I should have walked away. I did not and regret it to this day (a week and a half later). The increase did not affect the payment too much, they already had my trade-in, and we already had been driving the car for 2 days, so we decided to just finish the deal; however, we will not be returning to this dealership and DO NOT recommend it to anyone. More

The service was outstanding, our sales person (Joe Mata) was extremely helpful, he even drive us to get some snacks for the baby while we waited for our new vehicle. was extremely helpful, he even drive us to get some snacks for the baby while we waited for our new vehicle. More

Mr. Albert was very nice and the Customer Service was really great, he answered all our question and gave all the informations about the vehicle. really great, he answered all our question and gave all the informations about the vehicle. More

Alan was great to work with the entire time. He was friendly and always helpful. He made it feel like he understood what we wanted and what we could afford on a personal level and not just a business friendly and always helpful. He made it feel like he understood what we wanted and what we could afford on a personal level and not just a business level. Only issue was getting service on the 2nd day we came back because he was so busy, which is completely understandable. Adam was great also. He worked with us and bent over backwards to keep everything in our preferred price range. I look forward to doing business with IPAC going forward. More