Ingram Park Nissan

Was told service would take 1 to 1 1/2 hours and took a Was told service would take 1 to 1 1/2 hours and took a little over 3 hours to replace 2 brake light bulbs, too find out the next day their were no Was told service would take 1 to 1 1/2 hours and took a little over 3 hours to replace 2 brake light bulbs, too find out the next day their were no bolts to hold the taillight in place, they were missing, and top it all off we were charged double of what we were quoted, but ended up paying half thanks to courteous cashiers that made a call to adjust the bill. . But the most annoying, ignorant, and unprofessional service we have ever received in automotive service was dealing with Valerie which was just enough to never go back to Ingram Park Nissan even though I am in the market to purchase a new vehicle . I'd rather drive further and out of my way to avoid such crap of service. When you think of a superior product like Nissan, you would think it would be followed by superior service, but not with Valerie at IPAC. Like the saying goes one bad apple ruins it for the rest......... More

I love IPAC. This is my second new car purchase from IPAC and I look forward to buying from them in the future. They were friendly, helpful and always make the buying experience easy and enjoyable. Special t and I look forward to buying from them in the future. They were friendly, helpful and always make the buying experience easy and enjoyable. Special thank to Joe Mata for his patience and persistence to ake the deal happen. Thanks again to all the staff and I would recommend them to all my friends and family. More

John Ibarra from the NIssan Team Worked with me until we both came to a mutual agreement on price. I would highly recommend to anyone. both came to a mutual agreement on price. I would highly recommend to anyone. More

I was very pleased with my buying experience Lewis was very thorough and everyone gave me the best customer service I've ever had at any car dealership and I've dealt with alot.I will recommend Ingram Nis very thorough and everyone gave me the best customer service I've ever had at any car dealership and I've dealt with alot.I will recommend Ingram Nissan to everyone I know and Mr. Black too. I will remain a loyal customer to you people from now on. Thank you so much and I love my Nissan Maxima!!!!!!!!!!! Olga Gomez More

So I have previousy posted a review on here for the first situation I expierced with ipac Nissan which was “My sister and i went into ipac nissan on monday 9/10/12, in the hopes of looking for a car. I e situation I expierced with ipac Nissan which was “My sister and i went into ipac nissan on monday 9/10/12, in the hopes of looking for a car. I explained to her that i don't need anything fancy, i just needed something affordable, good on gas, and is reliable because i got promoted at my job, and it requires me to drive around town alot. We went into the dealership spoke with Mr. angel Villafuerte. I explained to him, that i need something no higher than $14,000 doesnt even have to be new, it could of been used that would of been fine with me, with a monthly payment of no higher than $300. i'm a first time buyer, my credit was descent, i didn't have money to put down upfront, and my income wasn't all that much. I also told him i do not want to see any cars until, i know if and how much i was qualified for, because i didn't want to fall in love with a car that i knew i couldn't afford. He was very nice, took my information we went and looked at some used Nissan Sentra's which were very nice, and seemed in my price range. We came back in and Mr. Adam came in and told us he ran mine and my sisters credit co-signing together. He then told me we qualified to get a brand new Sentra, i wouldn't have to put anything down, because the bank was offering a $2500 rebate that could be used as my down payment, and he said he will work something out so that i can get my payment under $300. I was stoked, but we had to go to work shortly after that, so i explained to Mr. Adam that we would have to come back another day. He said that would be fine he'll hold our information. So last night Monday 9/17/12 we went back to try to finalize what he told us. We then get transfered to another sales man named Ron Rios i believe. He was about the only person that actually tried to help us. I tried telling him to look at the paperwork first before we see any cars, but he said that he already knew what we qualified for. He takes us to go look at cars, i FELL IN LOVE with a brand new silver sentra. I took a test drive, and loved everything about it. So we go back and sit down, and then Jimmy Foster(who had the worst attitude towards us at the end) came in and said there is no way we could afford the car because it would be about $21,000 or so. He told me the only way we could get the car is if our payments were like at $450 for 72 months. I tried telling him thats not what adam was telling us. i couldn't afford that. Then he told us, well there's nothing we can do. I tried explaining to him, that was the reason why i was so excited. i didnt want to see any cars, cause i wanted to avoid falling in love with a car, and then being told it's too much. I told him, i dont even need a brand new car, i would be ok with a used car thats cheaper, but he had no care of trying to help us out, and just told us basically (too bad). I felt so embarrased, frustrated, and immediately started crying as we were walking out the dealership, i have never felt so devasted, because there is no doubt that i need a better car, and he just made me feel as if im screwed and wont ever be able to afford any type of car. This was the first dealership that i went to , and my whole family has nissans thats why even more so i wanted to go there. Now i feel so discouraged about trying to look somewhere cause i feel the salesman are going to be just as rude, and un-helpful. I would reccomend this dealership, just not Adam for not telling us one thing, and then the dealership saying another, and Jimmy Foster. His attitude was horrible, and you could tell he had the attitude that he had no care in the world if we get a car or not. “ The second experience I had with them was just as un-productive as the first. When I wrote the first review on 9/18/2012, I immediately received an email from the internet sales manager, Rob Malanowski. We wrote back a couple of times, he told me the only way we can move forward is if I find another co-signer. So I did find another co-signer which was my dad. I tried and tried to get ahold of rob on the phone, left countless numbers of messages because every time I tried to get ahold of him he never answered, until I got transferred to Dale Stehle who does interent sales. We spoke and I told him I had another co-signer, so he emailed me the credit application on Tuesday 9/25/12 which I filled out when I got out of work and faxed to him. Of course it was late, so I got ahold of him Wednesday morning 9/26/12 and I told him I was going to go in there personally to see what the next step was, because I was really interested in a silver 2011 nissan sentra for $13,895. I got there about 9:00 am, spoke immediately with dale, he processed the application and asked if I wanted to test drive the car, so my boyfriend and I went outside to see it, and I caught a glance of a 2011 blue Nissan sentra SR, which I immediately fell in love with, but it didn’t have the price on it. I told dale along with angel villafuerte who was the saleman helping us, that I wanted to switch the silver car for the blue car. So they did, got the information, never told me the actual price of the vehicle, after waiting about 30 minutes, the sales director Jason Miranda came out and told us that we got a bank that was willing to proceed with the loan on the car for me. He then told me that my payments were going to be $351(which was not what I wanted, because I asked to not have a payment over $320) and Jason said there was no way the payment could be lower, I asked him what the price of the blue sentra was, and he said he didn’t know but it should be about the same as the silver sentra, and since im a “first time buyer” the bank is requiring me to put a minimum of $1400.00 down. I asked Jason, why and he said because the bank needs to see an investment in me, that way they feel more comfortable with them financing with me. So I called around, and fortunately was able to find the money required from the bank. I told Jason and he gave me a list of all the other requirements, like proof of income, and residence. Fortunatly I had my pay stubs on hand, and since my dad is self employed I had his c11 tax form on hand. So we gave Jason the information that we had. He then came back and said it needed to be signed by my dad, because I had provided the copy of the tax return. He also said the the bank requires that the tax form needs to be “signed by a professional tax preparer”. I explained to Jason that we do our own taxes at home, because my mom is a licensed tax preparer, and she has the software at home, we do this every year. He then said he was going to get ahold of a certain gentlemen who works at the bank that I was dealing with, to ask if my mom’s signature with PTIN number was acceptable. At that time we had been waiting since 9:00 am and it was already 1:30pm, and since I currently didn’t have a vehicle I had to borrow my boyfriends, I tried telling angel as well as Jason in the morning, that we had to leave at least by 1:00pm so that I had time to drop off my boyfriend and make it in time for work by 2:00pm. So we pretty much waited a total of 4 hours, just sitting there, waiting for Jason to get ahold of the bank, and everytime that I looked over to him, he was either yelling at the sales managers, or working on it seemed like other salesman’s work. Which I understand his situation, because he is the director and its a lot of responsibility, to deal with multiple deals. So we patiently waited until angel said that Jason wasn’t able to get ahold of the banker at that time, so we would have to come back. Before we left though angel took us to the finance manager EJ, so at that time it was already 1:40pm and we really had to go. Finally 5 minutes later, he called us to the back, and had us sign papers I guess to take the car off of the market. All he did was highlight what needed to be signed, he didn’t explain not one thing on that paper. I know that your always supposed to read before you sign anything but Me being a first time buyer just that I was signing that I was dedicated to getting that car. So we leave, and inform angel that we will be back after I get out of work. Jason had said that while I was at work he would get ahold of the bank. So we leave EXTREMELY late for work. Then later after work go back, hopefully knowing the bottom line of the tax form signature information. Which has given Jason 5 hours to get ahold of somebody. We come back ask the receptionist to speak with angel or Jason. She says they will be with us in a second. So we sit down , and my dad came with us as well. I was trying to tell them to be fast because my dad needed to hurry up and go back to work, we sat there and waited 2 hours, without anybody coming to help us. I can clearly see Jason in his office, im assuming he was working on other work. Then jimmy foster one of the sales managers comes to us, and says that Jason wasn’t able to get ahold of the bank because there already closed. I was so frustrated, this was my 4th trip back to the dealership with no production what so ever. So I asked why he couldn’t get ahold of the bank if he clearly had several hours while they were open. He didn’t really answer my question. My boyfriends dad also showed up to see the car, and was asking jimmy what the price of the actual car was, since nobody told me, and so he bring out the form that I signed with EJ the finance manager, and the price was on there that he failed to explain to me, It was I believe $14,895. Which I didn’t mind the price change because I really loved the car. So since the bank was closed, Jason obviously didn’t help us, and jimmy looked liked he wanted to leave already because everytime I saw him he was on his phone. So I told jimmy to tell Jason that we will be back tomorrow in the morning to see what Jason said the bank told him. So we came back Thursday, 9/27/12 at about 9:30am sat there and waited for another hour and half without anyone offering to help, we even clearly heard and saw two employees who were sales manager James Ozuna and another sales manager Adam who were cussing, screaming, very loudly that all the customers in the building were turning their heads and listening and watching while these men were clearly arguing, along with other employees who were watching and some were even laughing at the situation that was going on between them. That in itself is VERY un-professional., So finally jimmy saw us sitting there and asked if we’ve been helped, I told him no, I was waiting for Jason, so he told Jason and he came out and said, that the bank said it is required that the tax form be signed by a “professional” that was the only way we could proceed with the deal, I tried telling Jason why the hell would we go and pay to have someone to do our taxes when my mom is professionally licensed to sign them. He said the only other option Is I have is to get another co-signer, which I was out of people at that point. So I told Jason that if there was any way after I get out of work if I can try to find a “professional” tax preparer to sign the document if that was ok. He said yes, that would be fine. So I’m at work and I have a missed call from the dealership with no voicemail, so I call back the receptionist said there is no way to trace a outgoing phone call, so I asked to just speak with angel. She transfers me and I get on the phone with angel, he says that Jason was calling to see if the deal was still on or not. I told him, I was still at work and was still trying to figure out who could sign the papers. So angel says “ok so I tell him no?” I told him I didn’t know what to do at that point, because it seemed like Jason didn’t care about the deal enough to give me some more time to find a solution. So I tell angel, well I mean if theres nothing I can do right now, then I don’t know what to tell you. His response was “ok ill tell him you said no, bye” I was very offended by the way he seemed along with ever person ive dealt with these past 3 weeks like they didn’t care about helping me, or trying to make this deal work. So I then called my mom, and explained the whole situation. She was furious and said whenever I got out of work she was going to go down there and try to clear things up, I personally didn’t want to go back and deal with anybody else from that dealership again, but I had no choice because they still had all my original documents. So we arrive about 7:00pm Of course with my luck Jason wasn’t there so my mom spoke with angel. Angel said there was nothing he can do, so he got Shaun Rice a sales manager to come and talk to us. He at first seemed like he wanted to help, but my mom was trying to explain to him that she doesn’t understand why the bank is just now requiring this form to be signed, when in the past she has gotten several vehicles from that other dealerships and including one vehicle form IPAC, with that same C11 form, with no problems before, but now they want to make a requirement like that, when it is an official document signed by a licensed preparer. Shaun said, ill be right back im going to go get your file and see where we stand right now. So we wait about 15 minutes, and we turn around and see shaun going to sit down with another customer, so I figured he was helping them first so we would have to wait AGAIN! We waited for 30 minutes, and he NEVER not once looked this way to come and help us, so my mom went and asked another gentlemen if she could speak with someone else since Shaun obviously wasn’t interested in helping us. So jimmy comes with our file and hands me back all my original paperwork. Not once did any one of the men that I spoke to apologized for the amount of time and stress I have had over all the running around they made me do throughout this whole time or even offered any other help. Even shaun saw us walking out and didn’t even try to tell us sorry for making us wait, or even have a good night. Nothing was accomplished except the fact that this dealership made me wait this whole week, with no vehicle, and no solutions, no sympathy for the previous situation that I dealt with or even showing anytype of customer service. So now I am still without a vehicle, going to have to start this search all over again, going to have to have my credit score drop again, and going to have to try to go to another dealership with this horrible first time car buying experience in the back of my head. I am very disappointed in the entire dealership and all the un-professional salesman, managers, and directors that I dealt with. I hope that something gets done about this, and I would never recommend this dealership to anyone I know, because it is not worth there time and effort, when the dealership has no care of getting you into a car. This review is definitely going to be put on the better business bureau, so that hopefully other people can see this and take my advice to not go there! More

I was very satisfied with the service i received at Nissan. The dealership as well as the associates were very professional and courteous. I would highly recommend them. Nissan. The dealership as well as the associates were very professional and courteous. I would highly recommend them. More

Jose Ruiz was great , it was our second experience in purchasing a vehicle with Him. Shaun Price was also great. The finance manager EJ was also great. I've purchased 5 or six vehicles from this deale purchasing a vehicle with Him. Shaun Price was also great. The finance manager EJ was also great. I've purchased 5 or six vehicles from this dealer. The people involved were great in getting the vehicle I wanted at a fair price. More

As soon as I got out of my car and started walking towards the showroom, I was greeted by name, by Lewis Black. He was AWESOME!!! This was my first new car purchase and he made it so stress free and s towards the showroom, I was greeted by name, by Lewis Black. He was AWESOME!!! This was my first new car purchase and he made it so stress free and so much fun. He took his time and never made me feel hurried. We went for a test drive and he explained everthing to me concerning the vehicle. I love my new car! I could not have ask for a better car buying experience. Diana Carlisle More

This is the third vehicle we have purchase at IPAC. Steve Cotter assisted us with all three. His expertise, professionalism, and integrity has brought us back to this location. His goal is to ensure Steve Cotter assisted us with all three. His expertise, professionalism, and integrity has brought us back to this location. His goal is to ensure he has done his part in assisting us in getting what we need. I truly recommend him to my family and friends. He continues to follow-up with us and asking if there is anything else he can do for us. What I like the most is that we don't feel like his is pushing us to make the purchase. His assistance is personal and professional. Definitely will go back to him. More

This is one of the best dealership I have ever been to in this city. Dean was the first person who approached me and asked me how he could assist me. He was very knowledgeable about the products the dealers this city. Dean was the first person who approached me and asked me how he could assist me. He was very knowledgeable about the products the dealership was offering. His supervise Jimmy was a very professional marketing manager and knew how to do his job very well. The finance manager was very good and made sure my paper work was done fast as possible. The experience is worth repeating and if any friends and family members need a vehicle, I will introduce them to this dealership. Susie More