Ingram Park Nissan

I have been tracking Nissan Altimas for two years through Consumer Reports. I finally decided to obtain one, so I contacted IPAC through the internet sales department. I got an automated response within 5 Consumer Reports. I finally decided to obtain one, so I contacted IPAC through the internet sales department. I got an automated response within 5 minutes, and then a personal response from Dale shortly thereafter. I agreed to come to the dealership the next day after explaining my purpose in trading for an Altima 2.5. Upon arrival, Mike Rodriguez greeted my wife and me warmly, helped us meet up with Dale, and then Dale had Mike take over the sales process. We test drove the vehicle after a brief systems introduction, and then came back to the dealership to begin the paperwork. Mike did some preliminary papers on our trade-in payoff and our financial application. Once our credit score came in and our payoff balance was established, Mike turned us over to Shawn. After several minutes of give-and-take to reach an acceptable payment level, we arrived at an agreement. Next, we went to the financial documents preparation station, where a customer care rep (nice woman, but I don't recall her name) met with us before our time with the document preparer. Since one document preparer was new and running behind, another jumped in to conclude our purchase process. We were treated exceptionally well by all personnel. Our only dissatisfaction/concern had to do with pricing. We came in to buy a vehilcle priced on the internet at under $20K, but the paperwork was drawn up at $21.5K. When I asked why, Shawn stated that the paperwork price included dealer prep costs of nearly $1500 (some of which I wouldn't have chosen). We weren't expecting that...! We feel that the advertised price on the internet should be the final sales price, except for the addition of TTL fees. It was nearly a deal-breaker --- especially since our trade-in allowance was very, very low. Granted, we brought in a 1996 Infinite J30, but it had very low mileage and a pristine leather interior with Bose stereo system. We purchased it for $4K a month ago, and just spent $1100 more this week redoing engine seals with a tune-up. To be offered only $500, plus another $500 for this quality, low mileage vehicle, was unbelievable and sobering (insulting...?). I turned it over with some buyer remorse because Infinitis are expensive to maintain, but we figured it worth much more than $1K. We discussed this with Shawn, and eventually we were conceded $2K. So, between the unexpected dealer prep cost additions and the low trade-in allowance, we were almost ready to walk out the door. In the end, though, Shawn got the payment near our acceptable budget provision, and the car quality itself brought the sale to conclusion. Thank you! Wes Trueblood San Antonio, TX P.S. - Please don't add the address below to your database. I already receive IPAC emails from a used-car purchase 3 years ago. If you wanted my input, and you sent the request by email to me, it seems redundant to require me to submit an email address and set up an account with your company. Just accept the feedback and drop this nonsense requirement (please). More

Ron and his team bent over backwards to help with the trade in and purchase of 2 new vehicles for my family! TOP NOTCH SERVICE trade in and purchase of 2 new vehicles for my family! TOP NOTCH SERVICE More

Horrible dealership! When my wife and I turned down their ridiculously lowball offer, they refused to give us our keys back from the “trade-in evaluation”. Soon, three different IPAC managers tried to their ridiculously lowball offer, they refused to give us our keys back from the “trade-in evaluation”. Soon, three different IPAC managers tried to “close the sale”. Luckily, my wife and I took separate cars and I drove back to our house to get the spare. Everyone from the salesperson to upper management needs to take an ethics class! Don’t waste your time at IPAC, they wasted ours, we were there for 4 hrs! More

I loved here, sales people is so friendly and they always try to help you as much is possible they help us choose the right car and Freddy Morales is an Awesome person, it makes us feel like we were not cust try to help you as much is possible they help us choose the right car and Freddy Morales is an Awesome person, it makes us feel like we were not customers but more like family members.. You are doing an awesome job. P.s. My Daughter loves the popcorn and hot cocoa Thank You, God Bless Ya'll More

I can't say enough good things about IPAC Nissan. I bought my first new car, a 2012 Altima here, and the sales people were very patient and informative. This review, however, is about the continued, am bought my first new car, a 2012 Altima here, and the sales people were very patient and informative. This review, however, is about the continued, amazing customer service this dealership has provided. This is my 5th or 6th time getting my vehicle serviced here (general maint), and each time they have been extremely patient, friendly, and accommodating, despite my demanding nature. They have taken every effort to ensure my satisfaction, and have always done it with a smile. Their work has always been on point, and I honestly would not trust my Nissan with any other dealership or service center. More

From the moment we arrived we were greeted by genuinely friendly and knowledgable people. We had the pleasure of meeting Dale Stehle and he set everything in motion. Steve Cotter handled selecting a vehicl friendly and knowledgable people. We had the pleasure of meeting Dale Stehle and he set everything in motion. Steve Cotter handled selecting a vehicle, and Jason Swindle handled a very pleasant closing (paper work). Throughout the experience we were treated wih respect, and every effort was made to answer our questions and meet our requests. There was no 'dreaded' hard slamming 'sales approach'. Rather, it was an attitude and experience of 'I am here to help you find what you are looking for'. Discounts initially quoted on certain vehicles were honored and there was no pressure from the dealership to push what they wanted to sell versus what we wanted to buy. We passed by 4 or 5 Nissan dealers to get to IPAC Nissan, a 1/2 hour drive from home, and plan to continue to do so for service on our Nissan. We feel it is well worth the drive for the experience we are having with IPAC Nissan. We could not be any more pleased or satisfied with the purchase experience we have had with the people at IPAC Nissan. More

Joe couldn't have been nicer as a salesman. He wasn't your typical "car salesman," in the fact that he didn't pressure me into buying the car: no threats or ultimatums if the sale didn't get compl wasn't your typical "car salesman," in the fact that he didn't pressure me into buying the car: no threats or ultimatums if the sale didn't get completed in the same day. I was very impressed with the professionalism and courtesy extended by the sales staff and am looking forward to establishing a long-term relationship with the entire IPAC team (maintenance included). More

This is the second automobile that i bought at Ingram Park Nissan because i had a really good experience the first time. The second time it was even better; I am pretty sure i will come back again and i Park Nissan because i had a really good experience the first time. The second time it was even better; I am pretty sure i will come back again and i will recommended it to friends and relatives. More

I was basically lured in by an internet salesman with promises of a great trade-in value and lots of incentives. None of them were true. They offered a horrible trade value well under KBB and then tried promises of a great trade-in value and lots of incentives. None of them were true. They offered a horrible trade value well under KBB and then tried to lower the trade-in value after I took the car as a "loaner" while they were supposed to be getting a better trade value. Internet price was listed much lower than what they actually offered and there were no "incentives" in the final price.I finally took the new car back and am looking at purchasing elsewhere. Sad thing is, I have bought from IPAC for 20 years. Customer loyalty obviously means nothing to them. There are lots of poor reviews on the internet for this dealership in terms of deceptive practices. I am shocked it is rated this high on this website! Do your research and buyer beware! More

I had a great experience. I was really close to settling for another new car (Versa) that I wasn't too fond of because of the price; and they helped me get a great deal on the car I really wanted (The Nissa for another new car (Versa) that I wasn't too fond of because of the price; and they helped me get a great deal on the car I really wanted (The Nissan Juke). More