Ingram Park Nissan

Overall service was great. Only had 1 problem, I brought the truck back the next day for make-ready and Steve took it to them. Once the truck came back from make-ready it was not even clean. (Very bad make- the truck back the next day for make-ready and Steve took it to them. Once the truck came back from make-ready it was not even clean. (Very bad make-ready). Steve Cotter was not happy and spent the next 30 minutes of his time cleaning the entire truck. That to me was going above & beyond for excellent customer service, my hat off to Steve Cotter. Charles Niemeyer 210-912-1150 More

My overall experience was good. Mike was very helpful. He My overall experience was good. Mike was very helpful. He answer all the questions i had at the time . The only thing i wouldn't get was the package My overall experience was good. Mike was very helpful. He answer all the questions i had at the time . The only thing i wouldn't get was the package for 1500$. More

Not all papers were signed initially without us knowing. The next day they called us and said we neede to go back and sign or the car payment for the trade in was our responsibility. When we went back the s The next day they called us and said we neede to go back and sign or the car payment for the trade in was our responsibility. When we went back the staff wasn't as nice or receptive. This is the fifth car the family has bought from IPAC and it will most likely be the last. More

Love my nissan would recommend to family and friends...Jason was very friendly helping my husband and I to get our beautiful brand new nissan senra 2013... friends...Jason was very friendly helping my husband and I to get our beautiful brand new nissan senra 2013... More

Overall the team kept the sales negotiation simple and straightforward. In particular, Angel did a fabulous job answering all questions on the new vehicle's options. straightforward. In particular, Angel did a fabulous job answering all questions on the new vehicle's options. More

Our Salesman, Russell Bragg, was very professional, courteous, friendly, and knowledgeable. He made the buying experience a very pleasant one. He understood what we wanted to buy and did not waste ou courteous, friendly, and knowledgeable. He made the buying experience a very pleasant one. He understood what we wanted to buy and did not waste our time. For that we thank him. More

We had a bad experience because we had to drive 150 miles to get to the dealer ship in San Antonio, Tx. We had a vehicle in mind and we had discuss a vehicle by internet and received a price for that vehicle to get to the dealer ship in San Antonio, Tx. We had a vehicle in mind and we had discuss a vehicle by internet and received a price for that vehicle, so we were expecting that particular vehicle. When we arrive they told us that that particular vehicle was not available and so we went for the second choice they send us by internet services and the copy of that same advertisement, but they told us that they were not able to respect the price given on the advertisement because we did not qualify for that price due to our credit. So we had to keep that second choice but with a different price, and the reason for staying with that price is because my husband was not feeling fine and we just wanted to get out of there. In my opinion, we did not got the advertise price for the vehicle and that is call false advertisement! A dealer should not advertise a price if they are not going to respect it !!! More

I had been searching for a mid size truck and IPAC had the best pricing on the net. I saw the vehicle on your web site and contacted Dale S., who invited me in to look at the truck and take a test drive. the best pricing on the net. I saw the vehicle on your web site and contacted Dale S., who invited me in to look at the truck and take a test drive. Upon arrival he then immediately passed me to Omar G. to take the test drive. I really liked the truck and was very happy to find a vehicle that exceeded my expectations. Omar was very upbeat and friendly. I became even more excited about buying the vehicle with IPAC. Everything went south after that. An offer was given by Jimmy F. that was more than just insulting. I thought this was part of the process and expected a more reasonable negotiation process. I showed I had pre-approval for the purchase amount of the truck from USAA. I was in your facility for 5-1/2 hours. I was given a bottle of water only after requesting it. As a Diabetic I think your strategy of making customers wait until they are hungry enough to give in is some of the worst sales tactics I have ever encountered. I am surprised you don’t make your sales associates wear white shoes and belts to resemble the 70’s style of sales Mr. Benson utilizes to get the most money from your customers. I was so very hungry and not feeling very well from what I am guessing was my low glucose levels. I arrived to the dealership before 5 pm and did not leave until 10:30 pm. I had not eaten since noon. I would have made a more wise decision had I left to have dinner and returned. However, once your car is taken for evaluation, your keys disappear and you must now wait at a simple desk and table with nobody around. I finally gave in and informed James I would not exceed a given amount for the truck. I will add that I said I was paying more than I should be paying. I was lastly sent to see Valerie S. who proceeded to show me an amount exceeding what I had just said was my tipping point. After expressing my extreme displeasure with your dealership personnel and I did not want to proceed and just wanted to leave. Valerie asked that I wait yet again and returned with a lowered amount. She then offered me some of her cookies from a snack bag she had in her drawer [I was very thankful for the offer and ate a few of the cookies]. I told her I did not want to buy anything else but she continued and eventually sold me GAP insurance I kept denying. I left with a truck I am very happy to drive at a price I am not comfortable paying, from a dealership I will discourage anyone from going to. I will not buy another vehicle form a Benson dealership and will likely return to McCombs or Gunn dealership in the future. When I contacted USAA for a pre-approved loan, my name was given to Gunn, World Car and Ancira. Those dealerships did contact me but IPAC had the truck I wanted. I do not think it was a coincidence that IPAC was NOT one of the dealerships given my name by USAA. A clear warning I did not adhere to. I will say again, Omar was very good and I was happy to deal with him. Anyone who asks about my truck will continue to hear how much I like the Nissan brand and what I had to endure to acquire it. I am a department head at a local hotel and I intend to use this negative experience to train on poor customer service and how some businesses will do whatever it takes with total disregard for the customer. If I thought going to the BBB would accomplish something, they would be the next e-mail I would send. The experience of sitting in your dealership for all those hours left me with an extremely bad taste for the car buying process with Benson dealerships. Lesson Learned Ramon Garcia More

Wajih Omar greeted us right when we came in. He asked what we were looking for and took us to the car that we needed. I will recommend IPAC Nissan to friends and family because you guys rock. Thanks!!!!! what we were looking for and took us to the car that we needed. I will recommend IPAC Nissan to friends and family because you guys rock. Thanks!!!!!!!!!! More

Joe Cook the time to show me all the cars i wasnt sure what i wanted walking in but we found the right car and the right price.Joe Cook and George Ramiresz made me feel like family and i think you should what i wanted walking in but we found the right car and the right price.Joe Cook and George Ramiresz made me feel like family and i think you should give them a payed vacation to hawaii or something for there great work. More