Ingram Park Nissan

IY not fair to let customer assume that a deal has been made and day later inform the customer that the dealership is not able to achieve financing and the customer must return the vehicle. I think that th made and day later inform the customer that the dealership is not able to achieve financing and the customer must return the vehicle. I think that this is poor salesmanship and I can't recommened anyone anyone to face similar such embarssment and disappointment. In the future if other customers face similar type situations at least afford them at the very least privacy while pulling the rug from under their feet. Sincerely., Michael and Deborah Dean Your score on customer service On a Scale of 0=10 is 1 at most a 2 thanks to Shaun Rice Truly a bad experience xxxxxxxxxxxxxxxxx More

Craig, Russell and George were excellent to deal with. I had not purchased a pre-owned vehicle in quite sometime and they made the experience pleasant and very professional. The price on this vehicle was v had not purchased a pre-owned vehicle in quite sometime and they made the experience pleasant and very professional. The price on this vehicle was very competitive for the mileage and year and they were very accommodating in fixing just a few minor issues. Would highly recommend them and the dealership for your next purchase. More

Steve was very patient even though he was very busy with other clients. I was able to drive and get in and out of the cars I was considering. The height of the car was very important because of my back. M other clients. I was able to drive and get in and out of the cars I was considering. The height of the car was very important because of my back. My grandson did the research for me since I don't really understand cars much. I just didn't want a 'tuna can' with wheels. I came in thinking I wanted one car but decided on another because he took his time. I love my car- very comfortable and very responsive. Love the seat belt height adjustment. So much more comfortable. Candy Carver More

EVERY THING WAS EXCELLENT, A WEEK BEFORE WE BOUGHT A 2013 YUKON AT BROWNS CHEVROLET IN EAGLE PASS TX, AND THAT WAS THE WORST BUYING EXPERIENCE WE HAD IN YEARS. THANK YOU VERY MUCH. YUKON AT BROWNS CHEVROLET IN EAGLE PASS TX, AND THAT WAS THE WORST BUYING EXPERIENCE WE HAD IN YEARS. THANK YOU VERY MUCH. More

This has been a nightmare dealing with individuals who do not tell you the truth and are not up front & HONEST. I was quoted for a job at a price, however, they ran into complications and couldn't fix it... not tell you the truth and are not up front & HONEST. I was quoted for a job at a price, however, they ran into complications and couldn't fix it...I was then charged for something that really didn't fix the problem and had pay to tow my vehicle away unrepaired. When people are not HONEST and take advantage of a disabled Vet, then there's a problem. They stated that "they gave me a break, but that I couldn't expect to go into a dealership with a car with problems and not pay anything". I don't mind paying for something that is warranted, but I do have a problem when I'm being charged for work that will not contribute to resolving the problem or if I perceive that I'm being deceived and/or misinformed. There were numerous times when I had called and left messages and was not called back, I was even put on hold for so long, that it would then go to a voice mail. This is not the way to treat customers...if the service department is this bad, how can I even think about purchasing a vehicle at this location where I would probably have to go to in the future to get it serviced. My vote of confidence for this this location is at an all time low! More

I have been dealing with Craig Doyle for months online. He continued to follow up with me through email until he found a deal that worked for me. Joe Mata was very knowledgeable, helpful and courteous. I He continued to follow up with me through email until he found a deal that worked for me. Joe Mata was very knowledgeable, helpful and courteous. It was a positive experience all around. More

First of all sorry for the delay. I was talking about buying a new car, Ruben Alvarez extremely recommended to go a take a look at the new Nissan vehicles and to be honest all my family owns an IPAC car buying a new car, Ruben Alvarez extremely recommended to go a take a look at the new Nissan vehicles and to be honest all my family owns an IPAC car :). The day that I went just to take a look at the cars Ruben toll me to ask for Ron Rios unfortunately he never showed up to help me after waiting for him for a long time George Ramirez came I help me George send Lupe he was very helpful and took me to the car I wanted a Nissan JUKE. Lupe had an appointment that day and Alan came aboard to keep helping me I was very happy with he's service and the way he answered all my questions he help me all the way and I was very surprise. even though I was having problems because I don't have credit he did all to help me and the options that he put on the table. After a that they and the way I was treated I will recommended IPAC all the time specialty the NISSAN team. Lupe and Alan are the best :) thank You, Viridiana Gutierrez More

They took advantage of my mother by adding additional costs in finance. I will never buy from here again and I am telling everyone not to buy from this dealership costs in finance. I will never buy from here again and I am telling everyone not to buy from this dealership More

I JUST PIRCHASED A 2013 NISSAN SENTRA(NEW_.I GAVE MY RATING BECAUSE MY OVERALL EXPERIENCE WAS A 0 AND I WOULDNT NOT RECOMMEND TO NO ONE.I FEEL THAT AFTER I GOT AN APPROVAL IT WAS ABOUT THAT SALE AND IT RATING BECAUSE MY OVERALL EXPERIENCE WAS A 0 AND I WOULDNT NOT RECOMMEND TO NO ONE.I FEEL THAT AFTER I GOT AN APPROVAL IT WAS ABOUT THAT SALE AND IT WAS LATE AND IT WAS AFTER THE END OF THE MONTH AND GOAL HAS TO BEEN OVERALL THE THAT I HAVE DO NOT MEET MY EXPECTATION AND WHEN I GOT THE CAR I WAS TOLD THAT I HAD 48 HOURS AND DIDNT SO I WANTED TO RETURN IT BECAUSE IT DONT MEET MY EXPECTATION AND THE CAR ITSELF DO NOT DRIVE RIGHT DONT WANNA PICK UP SPEED AND SOUND LOUD WHILE DRIVING.I WANTED BRAND NEW CAR THAT I CAN INVESTED ON NOT SOMETHING JUST ANYTHING AND THAT IS WHAT I FELT I WAS GIVEN ANYTHING.I SHOULD HAVE WALKED AWAY IT FROM WHEN I CAN BUT SALESMAN CAN PERSUAIVE WHAT CAN I SAY.I WANTED MY HONDA BACK WHICH THEY SAY CANT HAPPEN BUT IM TRYING TO STAY CALM BECAUSE I WAS GOING TO GO BACK TO DEALERSHIP AND MAKE A SENSE AND GO BEYOND THE FACT BUT IM WAITING TO THE GM CALLS ME BACK AND I WILL CONTACT MY BANK THAT FINANCED ME AGAIN TO SEE WHAT ELSE CAN BE DONE WITH THIS MATTER.OVERALL IM NOT HAPPY AT ALL. More

Very dishonest car lot. Nightmare of an experience. My Very dishonest car lot. Nightmare of an experience. My wife and I went to purchase a car, and they told us we had financing and were approved, but Very dishonest car lot. Nightmare of an experience. My wife and I went to purchase a car, and they told us we had financing and were approved, but just needed to get the car detailed. We were given a rental and told to come back with income verification documents and we could pick the car up the next day. Our vehicle which we were trading in, was driven off, and we were excited to be getting a new car. Fast forward: because of her income being mainly self-employed income it was difficult to verify (cash based) and the financing didnt go through. I called for a week trying to get our vehicle back and the Director (Jason Miranda) told us we had a deal and we lied about our income, they were going to keep searching for a lender. I found out later they ran my credit 20+ times, dropping my score from the mid 6's to the the high 5's! They still wouldn't give my our vehicle despite going up there and multiple calls each day. I kept getting told, "the lender only needs this, or that.", I didn't realize that they were still submitting our credit application to lenders all over the world! 10 days later, the salesman called and told me that all of the financing attempts failed, and they were pulling our car around front and to come get it. I told them, look I was in the middle of a few things and that I'd try to make it that night but if not then first thing in the morning and that I had been trying to get my vehicle for over a week and it obviously wasn't a huge priority to them, and so I'd make it as soon as I could. Jason Miranda, (the Director) called back and told me that if I wasn't in there by the hour, that he was calling the police and saying we stole their car, and then he'd use the vehicle recovery system to shut it off and leave us stranded! He talked down to me so severely and wouldn't give me a chance to speak, that I just hung up. -All this after I had called him for nearly 3 days in a row straight and he wouldn't take my calls, or return them! I called the police due to his threat to report me a car thief and I was worried that I'd be stranded and reported, but they advised me what to do. When i arrived at the dealership, I called the office and told the receptionist that I was outside with the rental. Jason came busting out of the office aggressively and started yelling about how we stole their car and filled out a false financial application, while we were nose to nose, and about 20 salesmen crowded around like a gang. I did not handle the situation perfectly, but after be threatened to be stranded and arrested after everything that happened I believe my anger was justified. We filed a police report, and we were told that this wasn't the first incident with this dealership. As a side note, George Ramirez, Jeremiah Gonzalez, Joe Flores and Shaun Rice were all descent staff and I have no qualms with them. But since the Jason Miranda is their boss, the negativity rolls down hill. It's obvious that he cares more about sales quotas then the customer or the employees and that feeling is tangible, The employees do not look happy they seem scared. The next day we got approved for a brand new 2013 vehicle with a low interest rate, so I'm still confused as to what the issue was... Be careful, We warned, read the details carefully if you decide to go with them. Try to get financing before you even show up to the lot. I would go with Gunn or CarMax if at all possible. I have no relation with any of them, but I've had good experiences with those dealers in the past. More