Ingram Park Nissan

Taken advantage of The service department at Ingram park Nissan used to be exceptional. Very friendly, efficient and reasonable but the last two visits I have been left The service department at Ingram park Nissan used to be exceptional. Very friendly, efficient and reasonable but the last two visits I have been left unsatisfied with their service and the way I was treated. They tricked me into paying $400 that I didn't want to pay for "routine maintenance" which in translation means unnecessary work on my vehicle that I didn't want. And when I tried to discuss my issue with the "service manager" she said there was nothing she could do. SPOKE TO RAY AND LAURA- worst at their jobs! More

Found what I was looking for at Ingram We were received right away by Joe Cook when we arrived and he showed us what we were looking for and worked with management to make it available to u We were received right away by Joe Cook when we arrived and he showed us what we were looking for and worked with management to make it available to us at the monthly payments we could afford. Thanks Joe Cooks. More

Rude service department I am active duty military with an assignment out of state. My sunroof began leaking with all of the recent bad weather. I called the dealership to mak I am active duty military with an assignment out of state. My sunroof began leaking with all of the recent bad weather. I called the dealership to make an appointment. When I called the secretary answered politely with,"Thank u for calling Ingram Park Nissan" I asked for the service department. She huffed and said, "uh huh" and then transferred me. When the service representative answered I explained that my sunroof was leaking and that I was under a time crunch, one week, with my pending assignment. He immediately said," we can't guarantee that we'll get glass in that quick. And your calling at 2 pm to schedule an appointment". So, I said," well I guess I'm out of luck. Thank u for your time". The service representative then hung up on me without another word. I never requested a same day appointment. I did, however, expect someone who works with customers all day to take the time to assist them.The lack of pure common decency to take 5 minutes to check for availability was astounding. More

The best sales person ive met Mr cotter helped us very well in purchasing our vehicle.he went all out and above with our purchase.found us the best deals.gave me the confidence th Mr cotter helped us very well in purchasing our vehicle.he went all out and above with our purchase.found us the best deals.gave me the confidence that north park Toyota took.I recommend this gentleman.you will not regret... More

Good experience Visited for a promotion going on, and we were in need of a second family car. The staff was very helpful in finding the right fit for us. Daniel Carde Visited for a promotion going on, and we were in need of a second family car. The staff was very helpful in finding the right fit for us. Daniel Cardenas in particular was with us for most of the visit, and he was very helpful and assisted us great with any questions or concerns we had. More

AVOID STEPHEN GOMEZ NO STEVE GOMEZ!!! I had bought a new Altima from this dealership back in 2012 from Steve Cotter, a great salesman that is still at this location. I w NO STEVE GOMEZ!!! I had bought a new Altima from this dealership back in 2012 from Steve Cotter, a great salesman that is still at this location. I was given a very fair trade in value for my old Maxima, and given a fair discount off the vehicle. I was 1000% satisfied with this purchase. That is why I referred my in-laws to get their vehicle from IPAC in 2013, and that is why I brought my father in to get his Versa the same year. All of these experiences were great, which I can attribute to Steve Cotter overseeing for me when he was not directly involved in the sale. He still looked out for me and still provided me with what I needed to close on my previous deals. My father went in yesterday to look at a 370z which was priced at just over 27000 sticker price. He was told over the phone they would take 1000 dollars off, and the salesman was very pushy about what a great deal he was getting. I saw through that and told my father to be careful. I had work obligations and could not oversee the sale, but I had told my father to hold off on signing everything, and that I would come after I got out of work. I later found out the name of the salesman is Stephen Gomez. Mr. Gomez tried talking to me over the phone to get me to tell my father it was a good deal. I told Stephen he was giving my father 1000 dollars under what he should be getting from a dealer towards a trade, and then he started with the lies. “We are going to have to repair 5000 dollars of hail damage before we can sell this vehicle.” I called BS and told him there was no way they would put 5000 dollars into a car that they would then sell for 9000 dollars. They were going to sell it as-is or put it to auction. He quietly backed off that argument and moved on to why the price of the 370z was a great price. I responded he is getting like 200 dollars off the sticker and that is not a great price. He got sick of hearing me tell him the truth, and handed the phone off to my father without a word while I was still speaking. He managed to get my father mad at me, acting like I was blocking him from the deal of a lifetime. My dad signed everything because he was already fed up with all of it, and angry with me at this point He never got his 1000 dollars off, that was just a lie. It was extremely stupid of him. That is not where my big issue is. I had to go by yesterday after work, and wait around until somebody would bring me the paperwork to sign, since I had to release the Versa, as I had co-signed it. Nobody would give me the name of the salesperson that sold my father the car. Craig Johnson, a sales manager approached me to attempt to diffuse my anger. I explained the situation to him. He seemed to acknowledge that it was a pretty screwed up deal, however when I asked for the name of the salesperson, he became hesitant. I told him I was going to write a detailed review off this experience, with the name of the salesman. His response staggered me. “Come on man don’t do that to us.” I responded that they did not care what they did to my father, he did not care that a discount was never applied, and I do not care what this does for the reputation of the salesman. No employee would give me the name of Stephen Gomez, I had to look on their web page for the sales team. Initially my review was going to state that if you come to IPAC, try your best to wait for Steve Cotter. He is still a great salesman and I hold a lot of respect for him. Since a sales manager with 15 years experience named Craig Johnson acted as if I was unrightfully angry and nobody was willing to provide me with the name of Stephen Gomez, I would recommend that IPAC be avoided altogether. If a sales manager is that dismissive about its staff screwing people over, the problem does not only lie on the sales floor, there is also a problem in the higher management. If you absolutely have to purchase from here, only go to Steve Cotter. He is a dolphin in a pool of sharks. I will be taking my Altima to Gunn in 4 months. I wish I could buy from Steve Cotter without having to do it through IPAC (ICRAP) More