
Ingram Park Nissan
San Antonio, TX
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Ugly experience with these people Nothing but crooks with no dignity work at this place i would never recommended anyone to these crooks they treat people like trash ugly experience!! Nothing but crooks with no dignity work at this place i would never recommended anyone to these crooks they treat people like trash ugly experience!! More
Amazing service ! Our experience leasing a car with representative Stephen Gomez was fast, easy and incredible!! Mr. Gomez was very professional, excellent customer ser Our experience leasing a car with representative Stephen Gomez was fast, easy and incredible!! Mr. Gomez was very professional, excellent customer service and it was a great experience overall. We will definitely refer friends and family to Ingram Park Nissan! More
Most unprofessional dealership I've ever worked with Apparently they needed an updated copy of my license from a vehicle I traded in months ago, fine. However, to inform me of this issue, I received a Fa Apparently they needed an updated copy of my license from a vehicle I traded in months ago, fine. However, to inform me of this issue, I received a Facebook message and text from a woman named Kayla Santos saying she "would hate to send me to court over a DL". That day they called me constantly during business hours, when I was working. Not only had they not told me my previous truck was in an accident, which caused me to have to buy a new car in the first place- but now a sales manager is threatening me over a text! WORST dealership ever. More
Taken advantage of The service department at Ingram park Nissan used to be exceptional. Very friendly, efficient and reasonable but the last two visits I have been left The service department at Ingram park Nissan used to be exceptional. Very friendly, efficient and reasonable but the last two visits I have been left unsatisfied with their service and the way I was treated. They tricked me into paying $400 that I didn't want to pay for "routine maintenance" which in translation means unnecessary work on my vehicle that I didn't want. And when I tried to discuss my issue with the "service manager" she said there was nothing she could do. SPOKE TO RAY AND LAURA- worst at their jobs! More
Damon Johnson Mr Johnson went above and beyond!! Met my price, was patient and knew exactly what i wanted in regards to the vehicle!! Great job Mr Johnson! Mr Johnson went above and beyond!! Met my price, was patient and knew exactly what i wanted in regards to the vehicle!! Great job Mr Johnson! More
Great service I just wanted to thank Joe Cook and Victor for their professionalism and great customer service! I was actually referred to that location from another I just wanted to thank Joe Cook and Victor for their professionalism and great customer service! I was actually referred to that location from another dealership...not Nissan. I didn't think I was going to drive out with a 2017 Maxima but I did, especially since I was just looking around, after the test drive my mind was made up! Again, thank you Joe and Victor! More
Found what I was looking for at Ingram We were received right away by Joe Cook when we arrived and he showed us what we were looking for and worked with management to make it available to u We were received right away by Joe Cook when we arrived and he showed us what we were looking for and worked with management to make it available to us at the monthly payments we could afford. Thanks Joe Cooks. More
Rude service department I am active duty military with an assignment out of state. My sunroof began leaking with all of the recent bad weather. I called the dealership to mak I am active duty military with an assignment out of state. My sunroof began leaking with all of the recent bad weather. I called the dealership to make an appointment. When I called the secretary answered politely with,"Thank u for calling Ingram Park Nissan" I asked for the service department. She huffed and said, "uh huh" and then transferred me. When the service representative answered I explained that my sunroof was leaking and that I was under a time crunch, one week, with my pending assignment. He immediately said," we can't guarantee that we'll get glass in that quick. And your calling at 2 pm to schedule an appointment". So, I said," well I guess I'm out of luck. Thank u for your time". The service representative then hung up on me without another word. I never requested a same day appointment. I did, however, expect someone who works with customers all day to take the time to assist them.The lack of pure common decency to take 5 minutes to check for availability was astounding. More
Bait and switch So I went to the dealership after talking to Waylon Strosser...and met with Damon Johnson..so far so good...the car he offered to show me was not the So I went to the dealership after talking to Waylon Strosser...and met with Damon Johnson..so far so good...the car he offered to show me was not the one I came to see..(red flag #1)..I had the stk# N3223314AR...and the VIN#1N4AL3AP9GN323314...listed for 15,991, after being showed the car agreed that this was the one I wanted to purchase. Now the games begin...signed the second agreement regarding price, which included a wash tub certificate, (tried to convince me it has a value of $485.00..(Preceived value..I know it doesn't cost the dealership nowhere near that)...then signed for them to check credit....Again more games...No problem with credit..(we knew that) there's a problem with the car....It cost $1000.00 more..Now the price of the car has been jacked up 2,000.00. we walked out. The next time that you have a customer that is prepared to buy a car believe it. We told you we were aware of the process and the practices, and asked that you not waste our time...there were no loans to shop...with my husbands credit score he qualifies any and everywhere for a loan on a car...Capital One offered 40,000 no interest...and State Farm Bank too...we had the VIN, checked the VIn, and yet you wanted us to look at another car that was stripped down. Shame on you...But you blew it...we buy our cars two at a time. Thank-you for saving us the fate of being a dissatisfied buyer...next tiime save the games..And to Waylon Strosser...you could have returned the call...you had no problem before...what's the problem now ? More
Read first dealer added extended warranty without my consent and didn't know for a few weeks, they sold my loan contract to a bad bank. When i call their call ce dealer added extended warranty without my consent and didn't know for a few weeks, they sold my loan contract to a bad bank. When i call their call center is out of the states and they don't understand you and struggle with the English language. They said they would fix it and it was a mistake but haven't sent the edited paper work to the new loan company. They keep ignoring my calls and saying the finance manager isn't their. They are a very bad car dealership i wish i would have read the reviews before i wen't and gave them my business. They treat people like idiots and lie to them after they get them to sign the dotted line. I pray if you do buy from them you read every word of what you sign and don't take their word for anything my loan is well above sticker price, and it was talked down 2k. I'm very pissed off and still waiting for them to fix it. Mistake no, they where just hoping the wouldn't notice. More