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Ingram Park Nissan
San Antonio, TX
590 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 590 reviews
August 19, 2017
Second purchase from IPAC Nissan Just purchase our second car from this dealership. They are always helpful and honest. They stand behind their vehicles and offer quality service. Th Just purchase our second car from this dealership. They are always helpful and honest. They stand behind their vehicles and offer quality service. This is our second Rogue More
by Macman
Employees Worked With
Mr Perez
August 10, 2017
Highly Professional Customer Service!! My experience with Me. Gomez included patience and a personable demeanor. I would definitely recommend this dealership to others. I also look forwar My experience with Me. Gomez included patience and a personable demeanor. I would definitely recommend this dealership to others. I also look forward to servicing my vehicle at this location. More
by Kingdomqueen
Employees Worked With
Steve Gomez
August 03, 2017
Excellent New Car Buying Experience Purchasing a new vehicle was the easiest, most relaxing I have ever experienced. All the staff that was encountered during my purchase were excellent. Purchasing a new vehicle was the easiest, most relaxing I have ever experienced. All the staff that was encountered during my purchase were excellent. If you are looking to buy a new this is the place to go. More
by Lee86
Employees Worked With
Moses Munir, Jimmy Foster
August 02, 2017
Needs improvement Bought Nissan Platinum from Moses. Great car, fair pricing. When I returned to pick up, car was not detailed properly. I have to say Steve w customer Bought Nissan Platinum from Moses. Great car, fair pricing. When I returned to pick up, car was not detailed properly. I have to say Steve w customer relations really went out of his way to make sure we had manuals, that I was able to use the car features and car was cleaned right. He demonstrated excellent customer service and is an invaluable asset to this dealership. He actually made me feel as though he cared about me and that's important. Excellent customer service should be dominstrated from beginning to end, thus creating a loyal customer. I'd probably consider shopping other dealerships for my next car, depending on future service experiences. More
by Monica
Employees Worked With
Moses, Steve (customer relations)
August 01, 2017
Excellent people to work with The people are excellent to work with. They really helped me out in finding the right car for me. They made me feel real comfortable. The people are excellent to work with. They really helped me out in finding the right car for me. They made me feel real comfortable. More
by Fernie33
Employees Worked With
Frank Perez , Steve Cotter
August 01, 2017
Very incompetent team The service department staff lead by Jerrett is one of the most incompetent teams I've ever experienced. I'm a Gunn dealer fan but I did buy my last v The service department staff lead by Jerrett is one of the most incompetent teams I've ever experienced. I'm a Gunn dealer fan but I did buy my last vehicle from IPAC (never again). I purchased the 36000mile/3year PCP plan to ensure oil changes for my vehicle. The service department failed to honor the plan through its entirety. During the purchase of the plan, I was told that a 2nd vehicle in the family is also eligible for oil service. The service department honored that up to my most recent visit. During my most recent visit, at 2 years 11 month or 35,800 miles into the plan, I was denied service under the PCP plan. I was given a run around and shown paper work I never signed. In fact the paperwork the service department produced said my plan only included 7 oil changes. 7 oil changes for a $600 PCP plan? That's comes out to $85 an oil change. Only a fool would sign up for that. I will also say that the paperwork never indicated service for 2nd vehicle however it was honored without any trouble for the last 2 years and 11 months or 35800 miles. I'll also add that during 2 of my oil change visits, the service department failed to secure the oil plug correctly which lead to a oil spill mess in my garage. IPAC had to send out a crew of 2 to clean up the mess. Needless to say, the 2nd oil spill occurred in the garage of my new home. In another instance, I've received my car back in anything other than a clean condition. Grease marks inside the car. IPAC offered trip to the wash tub to correct. I never took them up on it. Lastly, the service department damaged my glove box in my 2nd car. Beware of IPACs service department. Beware of IPAC in general. More
by IPAC Sucks
Employees Worked With
Jerrett Wilde
July 26, 2017
Great customer service My experience was great. Every staff member was friendly always asking if we needed anything and there was never a pressure to buy. They constantly re My experience was great. Every staff member was friendly always asking if we needed anything and there was never a pressure to buy. They constantly reassured us that they were making every effort to help us. More
by Jose
Employees Worked With
Jorge Casaus, Steve Cotter
July 17, 2017
Car buying experience I had a great experience with my recent car buying purchase. I never felt obligated to purchase anything without being consulted. Angel gave me his be I had a great experience with my recent car buying purchase. I never felt obligated to purchase anything without being consulted. Angel gave me his best advice. I was treated as I was part of the family. Best car buying experience by far! Thanks More
by Jenny1583
Employees Worked With
Jimmy Foster, Steve Cotter, Angel Villafuerte, Monica Carrizales
July 11, 2017
Jorge salesman great.Your manager/Financial bad services Jorge Casaus salesman was great and was trying hard to work with me .I was there 3 hour wasting my time when I could go somewhere else to buy a car.Bu Jorge Casaus salesman was great and was trying hard to work with me .I was there 3 hour wasting my time when I could go somewhere else to buy a car.But was very frustrating with your manager in trying to get fiance what I wanted and personally I think they were given the Jorge the run around also cause I could see it in his face.My opinion you have fault advertising the you all would help anyone no matter with financial problems they have.I will not recommend your dealership but you have a great salesman Jorge.The other salesman I was not impressed with them except Jorge trying for 2 days to try to get finance, been there 2 days and waiting for finance dept. approval and need a car as soon as possible cause using a rental car and need to turn it in More
by jan29
Employees Worked With
Jorge
June 17, 2017
Great! Go see Adrian! He was patient with me looking at every car and very knowledgeable. Even when I started to rethink my vehicle choice and paperwork was Go see Adrian! He was patient with me looking at every car and very knowledgeable. Even when I started to rethink my vehicle choice and paperwork was started we discussed going back and test driving others to make sure I was making the right choice. I love my new Nissan Rogue Sport! More
by Snf
Employees Worked With
Adrian Chibas, David Reyes
