Ingram Park Mazda

Overall, my experience was great. The first day we went in was very late, approximately 8:30 pm. Nobody approached up to help for about 15 minutes, although there were many standing around talking. Brand in was very late, approximately 8:30 pm. Nobody approached up to help for about 15 minutes, although there were many standing around talking. Brandon saw us and immediately came to help. We were approved, but had to negotiate to come to terms. The car we bought wasn't ready yet since they had just gotten it in. The next day we went in we ended up working with Robert Martinez and the numbers came out perfect after some working on. The contract was signed contingent upon seeing the actual car completed. The third day we went in we dealt with Robert Reyes and Joel Kurtz. These are the guys that made everything happen. The car still wasn't ready. We had serious issues with our insurance company handling things in a timely manner. Robert and Joel stayed later than they should have. Robert made a quick call to a different insurance company and we were set! They gave us a loaner vehicle without question. I too am in sales and truly appreciated the way that Robert and Joel handled everything. Unfortunately, my initial salesperson and the second one knew I was coming in and left anyway. But, Robert and Joel picked up the slack and did a great job. These two should or will be superstars. Thanks, Guys! They deserve anything that the company can do for them. I will send referrals to these two. Thanks, Rudy Menchaca More

Worst customer service ever! They dont care if you have concerns with your car even a day after you have bought your car. I went back because the cheaply made vinyl around my window was missing some parts concerns with your car even a day after you have bought your car. I went back because the cheaply made vinyl around my window was missing some parts and I only had the car one week. All ray could say was you have to take it to the service department, I felt since not even having the car a complete week yet I would have better assistance in this matter but he obviously did not care so I asked to speak to his supervisor who I dont even know noq if it was his supervisor or not, but another guy who was suppose to be his supervisor "Eddie" which I think was just another sales guy and if not should really be fired comes out and tries to say they cant prove the damage was done before they gave me the car even though I had not driven the car and when I bought it, it was sitting in the very back of the lot who knows if someone walking by tried to steal it. He concludes by saying fine then the blame will be 50/50 since we both could not prove when the damage occurred so I stated since the blame would be 50/50 the cost to replace said vinyl should be 50/50 and this is where he rudely said "have a good day ma'am" and walked off.. He either was ashamed a woman made a valid point and argument or is truly the worst candidate to be in customer service. I will not let this go unresolved. His attitude and view on things were so out of reasoning, being a new customer who only had a car one week, they truly just dont care if you have issues all they care about it is you buying and once you leave its too bad so sad they repeatedly say "Oh well you should have looked at the car before you drove off" really??? SInce they dont already badger enough on buying the car as soon as you say you like it and as soon as you come to a agreement on a payment plan they rush you off to financing then hurry you into your new car so you dont have buyers remorse. Yes maybe I should have taken a magnifying glass and inspected every inch of the car but for them after one week to blow off any concerns you have and walk off is so rude and I will be contacting Mazda and BBB about this. Horrible service and I mean it was straight up unprofessional service how they handled this situation. And a pointer for Eddie, "rays supervisor" the next time a woman makes a valid point and makes you look like an idiot dont walk off with your tail between your legs because you know you were wrong, correct the situation since your profession is suppose to be great customer service. More

Eddie Galang at IPAC Mazda sold me what he said was a "Certified Pre Owned" Vehicle, not only did he vocalize that is was "Certified Pre Owned" , it also had the sticker across the top of the front wind "Certified Pre Owned" Vehicle, not only did he vocalize that is was "Certified Pre Owned" , it also had the sticker across the top of the front windshield stating "Certified Pre Owned". I just traded the vehicle in to another dealership who pulled the Car Fax on the vehicle and found that IPAC bought it at auction after being in an accident. I am very disappointed, and I ended up having to settle for $2,000 less then what I would have got on my car because it had been in an accident I didn't know about. I will never buy another car from IPAC and will inform all others not to go to IPAC as well. This is a true display of false advertisement. The worst part about all of this was I had just got back from Iraq 6 months prior to that and was 5 months pregnant. This shows me there is no moral code that you at IPAC Mazda hold. 2006 Nissan Altima More

I have purchased several Mazdas in the past few years for myself and family members from this dealership. Overall I have been pleased. Their sales and management team has changed somewhat. I called and talke myself and family members from this dealership. Overall I have been pleased. Their sales and management team has changed somewhat. I called and talked to Gary Wiley. He was very professional and once I arrived, connected me to Josh Leal, (sharp young man) to help me look over new inventory and answer any questions I had. Once you get past the initial haggling points and stick to your guns about what you want and the terms you want, they get down to business. Their Director, Dennis and I came to an understanding and we proceeded with doing the purchase. They got me a better interest rate then I had gotten on my own. Their finance manager, Steve really was a big help as I kept him crunching numbers for an extended warranty until I was satisfied. Overall, I am very satisfied. More

Drove from San Angelo to purchase this car since my small town dealer really didn't want to make a deal. To be honest, pay more than I wanted-but got more than I had been looking for so it really was ok. P town dealer really didn't want to make a deal. To be honest, pay more than I wanted-but got more than I had been looking for so it really was ok. People very friendly and Tim Stewart was fantastic. Great website plus very professional staff. Do your research before you buy a car and know what you want, they will try to reach it. More

Upon arrival Joel walked out right away to greet me and asked to assist me. He listened to what I had to say, what I was looking for and took me directly to the new car I purchased. I wish it could always asked to assist me. He listened to what I had to say, what I was looking for and took me directly to the new car I purchased. I wish it could always be as easy and quick as this purchase was handled. Joel has outstanding communication skills and is a great asset to Mazda. Thank you for a positive customer experience. More

I purchased a 2011 Mazda3 in January, within the 2wks that I had the vehicle the check engine light came on and it wouldn't turn off. Within this time Gary Wiley had called me to see how the new car was that I had the vehicle the check engine light came on and it wouldn't turn off. Within this time Gary Wiley had called me to see how the new car was doing, I informed him about the light and he had my car brought in for service. Once I got my car back that same day I checked for light coming on and it still had the same problem. I called Gary Wiley back and informed him that the problem still existed, he told me to come in after work and he would have the problem fixed. Once I got to the dealership, Jaime Ortiz, Frank Lira and Gary Wiley were waiting for me. Gary told me that they were going to fix the problem by getting me into another Mazda3, I thought I was getting a loaner, but to my SURPRISE they took my Mazda3 out of my hands and actually gave me another CAR! WOW! I was soo SURPRISED!! This came very unexpectedly. Mazda went above and beyond to satisfy a customer.I am very grateful for what they did for me. I will continue to be a repeat customer with IPAC Mazda in the future. Many,many thanks! Debra Cruz More