Ingram Park Mazda

The gentlemen that work at IPAC Mazda are really AWESOME! Very helpful and accommodating and wanted me to find the perfect vehicle and price for me. I love Mazda and that is why I have come back to this lo Very helpful and accommodating and wanted me to find the perfect vehicle and price for me. I love Mazda and that is why I have come back to this location for a second vehicle. More

Horrible service. Ever since I have purchased my vehicle I have been having problems. The service advisors are rude and lie. Have taken my vehicle in about 4 times in the last month and a half. First it was I have been having problems. The service advisors are rude and lie. Have taken my vehicle in about 4 times in the last month and a half. First it was for a jerking problem on my jeep. They gave it back to me and told me they couldn't feel what I was talking about. So I took it and not even a mile down the road I felt the jerking. I ended up fixing it myself, turned out to be a misfire, something "technicians" should have been easily able to diagnose and fix. Now, I am currently having a problem with my heater not working as well as an overheating issue. I scheduled an appointment to have it looked at. When I got there and told Daniel, one of the service advisors, about the issues I was having (and physically showing him) I was told they may not be able to even look at my vehicle that day, but I could wait if I wanted to, as I would not be getting a loaner car because they are only for Mazda owners. I explanied to him the heater issue was something that was supposed be fixed when i had first purchased the vehicle and that I had recieved a loaner car when they were first fixing the problem (it was never fixed). He rudely told me he didn't know why they would have given me one and that I was not going to get another one. Later, he told me I would not even be able to get a rental car thru my warranty as they would not be able to diagnose it and the warranty would not cover it until that was done. He told me I could take my vehicle home and bring it back early one day so they would have a full day to diagnose it. So two days later, on Saturday, I had my wife drop off the vehicle (I was working) as soon as they opened. I recieved a call from Ernest, another service advisor around 430 pm saying that they could not find anything wrong with it,as far as the overheating, even though me and my wife both showed them it was overheating while it was overheating. So, then what he (ernest) told us is that we could leave it there for the weekend and they'd check it monday or, I could take it and bring it back monday or tuesday. He also said, he would give me a loaner car until it got diagnosed and the warranty approved a rental car for me. My wife took it in tuesday (today) morning, less than an hour after they opened as he said they'd have a loaner car to give me on tuesday, he wasn't to sure if they'd have one monday. Surprise, no loaner car. He said they would have one this evening. So they offered my wife a ride home. They then got in MY VEHICLE (the one they said they wouldn't recommend me driving) and dropped my wife off ar home. I waited for a call. Nothing. Called the service dept. twice to try to get a hold of ernest. He did not answer, I left a message. I called again and got ahold of Daniel. He then informed me that ernest was gone for the day. Awesome right? I told him what ernest told me about the loaner car. He quickly assured me I would NOT be recieving a loaner car from him. He then put me on hold as he called ernest. He told me that ernest said I wasnt getting a loaner car until the warranty approved it. Which I'm guessing, would be a rental car, that I would have to pay for first then wait to have it credited back to me. I told him what ernest had initially told me and his response was, "okay.". I could see it was going no where, so i told him to have ernest call me in the morning. So here I am with no car and no diagnosis after having the car there for 3 days. I would not recommend doing any business with the IPAC Mazda department. I cannot speak for the other IPAC dealers, but I'm certain I will not be purchasing a vehicle there ever again. They are liars and could care less about your business or you. More

The staff were friendly and helped me find a deal on a car I wanted. I came in looking for a used car, but all the used sky active mazda 3 cars were either sold already or no automatic transmission. So I car I wanted. I came in looking for a used car, but all the used sky active mazda 3 cars were either sold already or no automatic transmission. So I decided to go with a new car. More

Joel LISTENED to our needs. He was very helpful in choosing the right vehicle for us. He made buying a car enjoyable! We were very comfortable working with him and Adam. choosing the right vehicle for us. He made buying a car enjoyable! We were very comfortable working with him and Adam. More

Brandon was very knowlegeable about the cars features...we purchased a CX-5 Grand Touring...Brandon went over several times all the features this car has...We were very pleased with him and his features...we purchased a CX-5 Grand Touring...Brandon went over several times all the features this car has...We were very pleased with him and his associates.. More

This was the first time I have ever purchased a vehicle and deal feel that I was taken to the cleaners. Ultra friendly staff with top notch service. Brandon Livingston is by far the most professional sales and deal feel that I was taken to the cleaners. Ultra friendly staff with top notch service. Brandon Livingston is by far the most professional salesman I have ever worked with he said be commend for his work ethic. More

These guys were amazing!!! They helped me so much. I called Manny the day before and set up an appointment. They had exactly what i wanted waiting for me. I would recommend them to everyone. called Manny the day before and set up an appointment. They had exactly what i wanted waiting for me. I would recommend them to everyone. More

I've just had the easiest, most amazing experience working with a dealership. I recently leased a Mazda3 from Ingram Park Mazda and everything started well and ended well. Never once did I have the working with a dealership. I recently leased a Mazda3 from Ingram Park Mazda and everything started well and ended well. Never once did I have the feeling that I was being pushed, guided or rushed into a decision. Amy Erickson, Internet Sales Manager, has a friendly low-key manner that transfers to the whole organization. When I walked into the place there was no undercurrent of rush or tenseness. Brandon Livingston, Sales Consultant, was easy to talk to and together we found a great car at a price felt was very fair. More

Brandon was great to work with and very knowledgable about the car. Dont care for general managers or finance, but it seems to be a necessary evil to purchase a great car! Kudos to Brandon!!! about the car. Dont care for general managers or finance, but it seems to be a necessary evil to purchase a great car! Kudos to Brandon!!! More

My experience with both Robert Reyes and Austin Parker were excellent. Robert Reyes made sure all was well the entire time I was at the dealership and also the times I re visited. Austin Parker was very c were excellent. Robert Reyes made sure all was well the entire time I was at the dealership and also the times I re visited. Austin Parker was very courteous and answered all my questions and made sure I was getting everything I wanted in the vehicle I was looking for. They both made the process smooth, enjoyable, and in a timely manner. The process was very efficient; not stressful or 'an all day' process at all. Robert and Austin were both very knowledgeable and helpful in all aspects. I have already recommended people who are in the market for a car their way. I love my new car & love the service I received while getting it. More