Ingram Park Mazda
San Antonio, TX
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I received my income tax, and was able to return to the dealership and give my down payment. The van I was originally interested in was sold and Driss, my sales rep, kept in consideration that I need eno dealership and give my down payment. The van I was originally interested in was sold and Driss, my sales rep, kept in consideration that I need enough space for my handicapped son. He found me another Dodge Grand Caravan that was even better and had more options. I was so excited. I could not believe it. I do not have any credit and my husband's credit was not up to par as well, but with Driss and JC working together they managed to find me a bank who would finance me with the payments I wanted and the money down I had to give. I can honestly say it took some time to find a bank to approve me. The deal was being worked on for about three days. However, I was never left in the dark Driss kept in contact with me and always let me know what was going on. I truly do appreciate that. At one point we thought we were going to sign our contract and took the bus in 30 degree weather to the dealership. Due to some mishaps on our part we could not complete our deal and Driss, our sales rep, gave us a ride home. We absolutely appreciated that as well. Once JC and Driss were confident that we could complete the deal, Driss took into consideration how cold it was outside again and picked up me, my husband, and my two children from our house to the dealership. We signed the contracts and drove home with a new vehicle. Really great experience, thank you JC and Driss. More
Mr. Alberto Gongora was very professional, pleasant and helpful. He made sure I had the vehicle I wanted. The entire Mazda staff are very friendly. helpful. He made sure I had the vehicle I wanted. The entire Mazda staff are very friendly. More
Our salesman, Ben, was very helpful with suggestions and patience as we looked at several cars before making a decision. They were able to get us a better rate than the pre-approval we came in with. Very patience as we looked at several cars before making a decision. They were able to get us a better rate than the pre-approval we came in with. Very good experience. They have been very helpful and courteous when coming in for scheduled service, we will definitely be back the next time we are looking for a car. More
I went to this dealership and met with Ben. He was wonderful trying hard to get what I needed and wanted in a new vehicle. The harshest part was we were there for over five hours. Dealing with the fi wonderful trying hard to get what I needed and wanted in a new vehicle. The harshest part was we were there for over five hours. Dealing with the finance people was ridiculous. Ask to see the invoice and they will dodge you and you will never see it. The good thing is that I did my homework and walked out with what I was comfortable with. I would definitely recommend working with Ben as a sales person he is great but beware of the finance people, they are ready to screw you! More
I dreaded going looking for a new car but Ben helped make the purchase experience pleasant. He listened to what I wanted in a car and kept looking until I was happy with something he found. He made sure I the purchase experience pleasant. He listened to what I wanted in a car and kept looking until I was happy with something he found. He made sure I test drove the vehicle before considering purchasing. Once the sale was complete he made sure I understood the basics of where everything was in my new car. He even set up the Bluetooth for me. I would totally recommend this dealership and Ben to anyone looking for a new or used vehicle. More
I went in just wanting to look at vehicles. I was immediately approached by a salesman (Driss) who I must admit I was somewhat rude to. He did not give any reaction to my rudeness and was very polit immediately approached by a salesman (Driss) who I must admit I was somewhat rude to. He did not give any reaction to my rudeness and was very polite and interested in helping me find a car that was suitable for my needs. He was very convincing in getting me to go into the office to see what my qualification for a vehicle would be. I will admit he tried his best and offered me very good deals and within my price range. Unfortunately I was not ready to purchase, but I will most definitely be going back in a month or so when I am ready. I will also be giving Driss referrals to my friends and family who will be looking to purchase a vehicle in the near future. I often refer to car salesmen as wolves waiting for their prey, but Driss definitely changed my perspective of that. Sorry, just being honest. More
I have always dreaded buying a new car and dealing with pushy sales reps. But Amy and Melvin made my experience a pleasant one and hassle free. I love my new car. Thank you! pushy sales reps. But Amy and Melvin made my experience a pleasant one and hassle free. I love my new car. Thank you! More
The car buying process is stressful, IPAC Mazda helped to alleviate some of that with excellent service and assistance. They even helped with better financing. alleviate some of that with excellent service and assistance. They even helped with better financing. More
I could not wait to purchase a new car! I knew exactly what I wanted. I provided the description of the car I wanted and the staff were ready. They brought me the car for a test drive and within that ve what I wanted. I provided the description of the car I wanted and the staff were ready. They brought me the car for a test drive and within that very short amount of time I was sold! Everyone was extremely attentive, nice, respectful and a pleasure to work with. I was comfortable and more than pleased with my experience and purchase of my new car. I have shared my experience with friends and family and have encouraged all to go to IPAC Mazda for their next purchase. More