Ingram Park Mazda

Our salesman, Ben, was very helpful with suggestions and patience as we looked at several cars before making a decision. They were able to get us a better rate than the pre-approval we came in with. Very patience as we looked at several cars before making a decision. They were able to get us a better rate than the pre-approval we came in with. Very good experience. They have been very helpful and courteous when coming in for scheduled service, we will definitely be back the next time we are looking for a car. More

I went to this dealership and met with Ben. He was wonderful trying hard to get what I needed and wanted in a new vehicle. The harshest part was we were there for over five hours. Dealing with the fi wonderful trying hard to get what I needed and wanted in a new vehicle. The harshest part was we were there for over five hours. Dealing with the finance people was ridiculous. Ask to see the invoice and they will dodge you and you will never see it. The good thing is that I did my homework and walked out with what I was comfortable with. I would definitely recommend working with Ben as a sales person he is great but beware of the finance people, they are ready to screw you! More

I dreaded going looking for a new car but Ben helped make the purchase experience pleasant. He listened to what I wanted in a car and kept looking until I was happy with something he found. He made sure I the purchase experience pleasant. He listened to what I wanted in a car and kept looking until I was happy with something he found. He made sure I test drove the vehicle before considering purchasing. Once the sale was complete he made sure I understood the basics of where everything was in my new car. He even set up the Bluetooth for me. I would totally recommend this dealership and Ben to anyone looking for a new or used vehicle. More

I went in just wanting to look at vehicles. I was immediately approached by a salesman (Driss) who I must admit I was somewhat rude to. He did not give any reaction to my rudeness and was very polit immediately approached by a salesman (Driss) who I must admit I was somewhat rude to. He did not give any reaction to my rudeness and was very polite and interested in helping me find a car that was suitable for my needs. He was very convincing in getting me to go into the office to see what my qualification for a vehicle would be. I will admit he tried his best and offered me very good deals and within my price range. Unfortunately I was not ready to purchase, but I will most definitely be going back in a month or so when I am ready. I will also be giving Driss referrals to my friends and family who will be looking to purchase a vehicle in the near future. I often refer to car salesmen as wolves waiting for their prey, but Driss definitely changed my perspective of that. Sorry, just being honest. More

I have always dreaded buying a new car and dealing with pushy sales reps. But Amy and Melvin made my experience a pleasant one and hassle free. I love my new car. Thank you! pushy sales reps. But Amy and Melvin made my experience a pleasant one and hassle free. I love my new car. Thank you! More

The car buying process is stressful, IPAC Mazda helped to alleviate some of that with excellent service and assistance. They even helped with better financing. alleviate some of that with excellent service and assistance. They even helped with better financing. More

I could not wait to purchase a new car! I knew exactly what I wanted. I provided the description of the car I wanted and the staff were ready. They brought me the car for a test drive and within that ve what I wanted. I provided the description of the car I wanted and the staff were ready. They brought me the car for a test drive and within that very short amount of time I was sold! Everyone was extremely attentive, nice, respectful and a pleasure to work with. I was comfortable and more than pleased with my experience and purchase of my new car. I have shared my experience with friends and family and have encouraged all to go to IPAC Mazda for their next purchase. More

I like the friendly greeting I receive when I go to this dealership from all the staff. Amy was very nice and when she was already involved with another customer she quickly introduced me to Anthony. Anthon dealership from all the staff. Amy was very nice and when she was already involved with another customer she quickly introduced me to Anthony. Anthony did a great job answering my questions about the Mazda 5s. I appreciated Anthonys patience and his no pressure service. He answered my questions on Mazda models and sale incentives during my test drive. I found the final purchasing process stress free with the help of Anthony and sales manager, Mustafa. Mustafa shared Mazdas incentives and we arrived at a mutual sales price. My wife and I are enjoying the "ride" of our new Mazda 5! Thanks again for your combined service and help. I will recommend IPAC to my friends. Thanks, Dave Brobst More

The gentlemen that work at IPAC Mazda are really AWESOME! Very helpful and accommodating and wanted me to find the perfect vehicle and price for me. I love Mazda and that is why I have come back to this lo Very helpful and accommodating and wanted me to find the perfect vehicle and price for me. I love Mazda and that is why I have come back to this location for a second vehicle. More

Horrible service. Ever since I have purchased my vehicle I have been having problems. The service advisors are rude and lie. Have taken my vehicle in about 4 times in the last month and a half. First it was I have been having problems. The service advisors are rude and lie. Have taken my vehicle in about 4 times in the last month and a half. First it was for a jerking problem on my jeep. They gave it back to me and told me they couldn't feel what I was talking about. So I took it and not even a mile down the road I felt the jerking. I ended up fixing it myself, turned out to be a misfire, something "technicians" should have been easily able to diagnose and fix. Now, I am currently having a problem with my heater not working as well as an overheating issue. I scheduled an appointment to have it looked at. When I got there and told Daniel, one of the service advisors, about the issues I was having (and physically showing him) I was told they may not be able to even look at my vehicle that day, but I could wait if I wanted to, as I would not be getting a loaner car because they are only for Mazda owners. I explanied to him the heater issue was something that was supposed be fixed when i had first purchased the vehicle and that I had recieved a loaner car when they were first fixing the problem (it was never fixed). He rudely told me he didn't know why they would have given me one and that I was not going to get another one. Later, he told me I would not even be able to get a rental car thru my warranty as they would not be able to diagnose it and the warranty would not cover it until that was done. He told me I could take my vehicle home and bring it back early one day so they would have a full day to diagnose it. So two days later, on Saturday, I had my wife drop off the vehicle (I was working) as soon as they opened. I recieved a call from Ernest, another service advisor around 430 pm saying that they could not find anything wrong with it,as far as the overheating, even though me and my wife both showed them it was overheating while it was overheating. So, then what he (ernest) told us is that we could leave it there for the weekend and they'd check it monday or, I could take it and bring it back monday or tuesday. He also said, he would give me a loaner car until it got diagnosed and the warranty approved a rental car for me. My wife took it in tuesday (today) morning, less than an hour after they opened as he said they'd have a loaner car to give me on tuesday, he wasn't to sure if they'd have one monday. Surprise, no loaner car. He said they would have one this evening. So they offered my wife a ride home. They then got in MY VEHICLE (the one they said they wouldn't recommend me driving) and dropped my wife off ar home. I waited for a call. Nothing. Called the service dept. twice to try to get a hold of ernest. He did not answer, I left a message. I called again and got ahold of Daniel. He then informed me that ernest was gone for the day. Awesome right? I told him what ernest told me about the loaner car. He quickly assured me I would NOT be recieving a loaner car from him. He then put me on hold as he called ernest. He told me that ernest said I wasnt getting a loaner car until the warranty approved it. Which I'm guessing, would be a rental car, that I would have to pay for first then wait to have it credited back to me. I told him what ernest had initially told me and his response was, "okay.". I could see it was going no where, so i told him to have ernest call me in the morning. So here I am with no car and no diagnosis after having the car there for 3 days. I would not recommend doing any business with the IPAC Mazda department. I cannot speak for the other IPAC dealers, but I'm certain I will not be purchasing a vehicle there ever again. They are liars and could care less about your business or you. More