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Ingram Park Mazda

San Antonio, TX

Overview
Reviews
3.8
493 Reviews
Call Dealership (210) 406-0122
View Awards

6980 Northwest Loop 410

San Antonio, TX

78238

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Showing 493 reviews

August 24, 2024

A literal dumpster fire. Horrible service. No loaners. Awful. Service really is the only thing a dealership has to sell. All the cars are the same 5 colors with the same feat More

by justaconsumer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The service representative
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Oct 24, 2024 -

Ingram Park Mazda responded

This feedback is very concerning to receive. We strive to provide excellent service and it's clear we missed the mark during your visit. We'd like to understand more about what happened and make things right if possible, so please reach out at your convenience. Thank you, Clary Lunday - Service Manager - (210) 406-0144

August 10, 2024

Have had my vehicle serviced a couple of times. Got no complaints. Everything was done in a timely manner both visits. More

by Perpeture
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Schwing - service advisor
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Aug 12, 2024 -

Ingram Park Mazda responded

Thank you for sharing your experience! We're glad to hear that both of your service visits at Ingram Park Mazda were timely and satisfactory. Thank you for being part of the IPAC family, we appreciate your support!

June 12, 2024

I spoke with Tahleigha, who is professional polite and caring. I had the vehicle towed to the shop. Brian is professional took care of the vehicle. The Mechanic did a good job fixing the vehicle. Sandy & More

by Sandylara30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tahleigha W. Brian R. Sandy & Laura
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Jun 13, 2024 -

Ingram Park Mazda responded

Thank you for sharing your experience with our team at Ingram Park Mazda! We're glad to hear that Tahleigha, Brian, and the rest of the staff took good care of you. We appreciate your feedback about loaners and will work on improving this aspect. Safe travels, and thank you for being part of the IPAC family.

May 13, 2024

Always happy with the service department at Ingram Park Mazda. Bryan never disappoints, and today was one more excellent example. More

by Steffen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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May 13, 2024 -

Ingram Park Mazda responded

Steffen, we're delighted to know that Bryan and our service department at Ingram Park Mazda consistently meet your expectations. Thanks for the positive feedback!

April 15, 2024

This dealership just stole $300 from my elderly grandmother and grand uncle. This is the shadiest dealership with the slimiest sales department my family has ever experienced. Does anyone have thei More

by Redbasketball3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Enhild Perez, Brian Hamm, Carlos Narvaez, Charlie Morgan, Jordan Ralph, Wilmer Watson, Julian Santillan, Damien Butt
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May 08, 2024 -

Ingram Park Mazda responded

I'm really sorry to read about your family's experience. This is not the kind of service we aim to provide and it's concerning that you feel this way. I'd like the opportunity to look into this situation further for you - please reach out directly when convenient so we can discuss this in more detail. Thank you, Brian Hamm - Customer Relations Manager - (210) 406-0122

February 21, 2024

Sandra, takes good care of our needs and is never pushy. She takes time to explains all the concerns that have to do with our vehicles. Great job thank you. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra vallijo
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Feb 21, 2024 -

Ingram Park Mazda responded

Dave, we're glad to know Sandra has been able to meet your needs at our Ingram Park Nissan location. We appreciate the positive feedback and look forward to assisting you in the future!

February 19, 2024

Alyssa was awesome! !!! She took great care of us. The dealer was awesome too. We will be back More

by rolonsotofam091715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
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Feb 19, 2024 -

Ingram Park Mazda responded

Thank you for reviewing Ingram Park Mazda! We will pass along your appreciation to our team. Have a lovely day!

February 28, 2023

This is the worst dealership iv ever dealt with RED is the financial guy that was so rude and took my 600 dollos and didn't refund me back.Dont trust this dealership or anyone in their More

by Rick Trevino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Red finance guy, Jerry Rich
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November 03, 2022

Shady, and outright scam people regarding condition of used vehicles. Stay away from this dealer More

by Hoff
Recommend Dealer
No
Employees Worked With
Customer Support
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October 07, 2022

Complete scam artists. Flew in from Tyler to San Antoni They picked me up in the ruck (on purpose I would later find out) Drove it home Drove it the second time sever More

by cvojtas
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Rich, Adrian Villacobos, Customer Support
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