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Ingram Park Chrysler Jeep Dodge RAM
San Antonio, TX
1,254 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,254 reviews
February 05, 2013
Michael Delgado, his manager and the rest of the team went out of their way to make this a great experience. They worked with us on the price and made the whole process smooth. Delivered everything the went out of their way to make this a great experience. They worked with us on the price and made the whole process smooth. Delivered everything they promised and continued to show top notch customer service after the papers were signed. The best car buying experience we've had, bar none. Looking forward to our next purchase and will recommend Michael to anyone looking for a fantastic car buying experience. More
by Ntamez1
Employees Worked With
Michael A. Delgado, Johnny Sias
February 05, 2013
We were very pleased with IPAC. I had been looking for a 2013 Patriot-Limited and couldn't find any except the one at IPAC. We saw a bunch of 2013 Patriots on our own and looked a lot on line but really wa 2013 Patriot-Limited and couldn't find any except the one at IPAC. We saw a bunch of 2013 Patriots on our own and looked a lot on line but really wanted to see this model and drive it to know if this was right for our daughter. We made an appointment to drive and met Larry White. He was fantastic! We were going to order a car but our daughter loved the blue and it had everything we wanted on it (except a sunroof) but she was fine not to have it. Our daughter's schedule was impossible - Larry was nice enough to drive the car to our home for her to look at - Sold! Larry White was great in every way - knowledgable, friendly, not pushy, and accommodated us with our schedules. It was a great, fun experience. I'm very happy to pass on Larry's name to our friends and your dealership! More
by Alicia Brusenhan
Employees Worked With
Larry White
January 29, 2013
I visited this dealer on 5 Jan 2013 looking for a new caravan. First the sales people were very pushy... and lowballed me on my trade-in. IPAC also adds items to the vehicle like scotchguard, locking wh caravan. First the sales people were very pushy... and lowballed me on my trade-in. IPAC also adds items to the vehicle like scotchguard, locking wheel lug nuts, etched windows,recovery tracking etc; raising the cost of each vehicle $1500 before you even look at them. This added cost is not disclosed on their web site, nor can you refuse the extra items since they add them before you even see the vehicles. They also didn't seem to be giving the same discounts as other Dodge dealers.. I went to another dealer and received $2500 more for my trade, didn't have to worry about dealer add-on's (which really are a waste of money for the consumer and a big money maker for the dealer...) and we purchased a very simulair 2013 Caravan for less cost. This dealer would have had my business if they were not so pushy, and if they were not trying to be so creative with the numbers.... This place hasn't changed much since 2009 when we stopped here to look at caravans and ended up buying at a different dealer then as well. More
by Rickb54
Employees Worked With
Omar Campos
January 26, 2013
I have never been more impressed with a sales associate. Ms. Guzman couldn't have done a better job with assisting me with the purchasing of my new 2013 Dodge Journey. She kept in touch with me from the min Ms. Guzman couldn't have done a better job with assisting me with the purchasing of my new 2013 Dodge Journey. She kept in touch with me from the minute I inquired about purchasing a vehicle through the online "chat" feature that was offered on the website. Ms. Guzman took my information and was available to me from that point on. She constantly text my phone to ensure that I was satisfied with my vehicle. Normally a person doesn't want to complete an online survey, but because of the way she provide great customer service I inquired about the survey because I was proud to do one on her behalf. Thanks MS. Guzman. I have now had my vehicle for 3 weeks and I still get an occassional text from her ensuring that I am still satisfied with my vehicle. I am a very, very satisfied customer. More
by brandy.brown.1466
January 25, 2013
Larry and Walter in the internet sales dept. were very helpful and did a good job following up with me. Enjoyed my chat with Phillip as well. Friendly service overall. helpful and did a good job following up with me. Enjoyed my chat with Phillip as well. Friendly service overall. More
by geoffmaze
Employees Worked With
Larry Gillman
January 22, 2013
wanted to charge me to have another jeep brought in, ran my credit with 8 companies, didn't give me a good price on my trade in, sold me my jeep then told me they had to change the tires unless I want to sp my credit with 8 companies, didn't give me a good price on my trade in, sold me my jeep then told me they had to change the tires unless I want to spend another $4000. I bought my jeep there, but I should have went some where else. I really like my sales man and that is why I bought from there. Had to do it again I would have gone somewhere else. More
by Dissapointed13
Employees Worked With
Daniel W. Jex
January 19, 2013
We love our new 2013 Town & Country and IPAC. This is our second Town & Country. Our first was a new 2006. We enjoyed every one of the over 100,000 miles we put on it. The IPAC service department was out our second Town & Country. Our first was a new 2006. We enjoyed every one of the over 100,000 miles we put on it. The IPAC service department was outstanding in maintaining the car. When we decided to get a new Town & Country Larry Gillman from the IPAC sales department did a wonderful job in guiding us through our search and decision process. His superb care lead us to become the proud owners of another Town & Country. We appreciate knowing IPAC will give us and the car the best of care. Ken & Lee Wells More
by PAPAKENONE
Employees Worked With
Larry Gillman
January 18, 2013
The service was wonderful and people very helpful and friendly which really made me feel very comfortable. I would recommend IPAC to everyone. Really a nice experience for me and my husband. Thank you friendly which really made me feel very comfortable. I would recommend IPAC to everyone. Really a nice experience for me and my husband. Thank you IPAC Danny Martinez and Anette Arellano for helping us. More
by ladybug46
January 15, 2013
Problems receiving vehicle requested, but eventually was able to obtain a vehicle i liked. Justin was very helpful and friendly. He did everything he could to make sure i was satisfied at the end of transac able to obtain a vehicle i liked. Justin was very helpful and friendly. He did everything he could to make sure i was satisfied at the end of transaction. Daniel at first was very helpful, but toward the end almost seemed once papers where signed could care less about me and customer service went out of the window. He also had argument with my friend who took to me to pick up vehicle. I was given a "window sticker" to review for vehicle to be picked up from different city. Not knowing there was a 8.4 unconnect system option with no navigation option, and that the 1.4 liter engine was available on a non-rallye version of the dart, i agreed on the vehicle since everything else matched my needs. When car arrived after the vehicle was driven 500+ miles, it was a sxt not rallye, and no navigation, again, not knowing there was a 8.4 uconnect/nav option. The whole reason i wanted the touch screen was for the navigation, and could car less about satellite radio or a back up camera. I signed the papers wiling to deal with the fact not rallye since liked vehicle and had engine and rims i wanted. Once Justin was helping me set up the bluetooth to the vehicle, inquired about how to use navigation since didnt see on touch screen. This was when justin went inside to check the "window sticker" that i had viewed. However, no "window sticker" was brought just daniel jex. At this point was where daniel tried to make it seem like it was my fault since i reviewed the "window sticker" rather then trying to work with me to find a solution. I was paying alot for this vehicle and wanted to make sure vehicle i liked since will be my form of transportation for many years to come. This was the point and time i began to call my mother who knows many people at the lot, and my uncle sits on their board of directors, to see what action i should take. While i was on the phone daniel and my friend began to argue and it got to the point where daniel took the keys from me and said we just wont make a deal on the vehicle. Once this took place i spoke with bob ralph and explained the situation with the vehicle. He and justin did everything they could to try to fix the problem and assist me. The where able to find me a rallye dart, with NAVIGATION, sunroof, and upgraded speaker system in San Antonio for me, not the color i originally ordered (but liked red car also), and didnt have the same black color seats i liked (but still nice color grey), also had about 150 more mile then red one (~800 miles when i got vehicle). The very next day i was able to pick up the new vehicle from the lot and all was well. I love the vehicle and it has every option i could possibly need. More
by aronmartin
Employees Worked With
Daniel W. Jex, Justin Rodriguez
