Ingram Park Chrysler Jeep Dodge RAM

I decided to stop into IPAC because the commerials that I see on TV. I've had some poor experiences with car dealerships recently and I was very anxious about stopping in. I was greeted by Larry White immedi see on TV. I've had some poor experiences with car dealerships recently and I was very anxious about stopping in. I was greeted by Larry White immediately upon entering the floor. His personality is such that he put me at ease and the atmosphere for me was conducive to the purchase of a car. He listened attentively to my needs in regard to the type of car I was looking for. He met and then exceeded my expectations by finding the perfect fit for me.Larry is very knowlegable and professional in his approach. At no time did I feel that he was trying to sell me a car but rather that I was going to buy one and that is a very clear distinction to me. More

We came into the dealership knowing that our credit was not great, we offered two trade-ins and $1000 and we were told that the deal was better off with out the trade-ins and that we did not need to put do not great, we offered two trade-ins and $1000 and we were told that the deal was better off with out the trade-ins and that we did not need to put down any money due to the rebated and discounts. We filled out all the paperwork with finance, set up payment arrangement only to be told a week and a half later that we were being re-contracted. Re-Contracted meaning we either had to put down $1500 to KEEP original payment arrangements or leave at no money down put our payments would go up another $34 and our interest rate was going up as well. We obviously were upset as to why we were not informed sooner and the Sales Manager said they did try to reach us, and we informed him that the first time we received a phone call was 5 days after we turned in loaner car and picked up our vehicle. Basically we were told we had three option, pay $1500 down payment, put no money down and have our rate and payments go up or leave the car....we chose to leave the car. We were so upset that we were deceived and treated like second class citizens I will never recommend IPAC again. This is very upsetting to both my family and I due to between my parents, my brother and his wife, and my own family we have purchased 5 different vehicles from IPAC in the past 12 years with the most recent being a 2012 Chrysler Town and Country which my mother was also disappointed with the customer service. More

First of all this was our second visit buying a vehicle from IPAC. Our 2nd visit was not to buy but to get our first vehicle serviced that we had just purchased 3 months ago. When we spoke to Annette in from IPAC. Our 2nd visit was not to buy but to get our first vehicle serviced that we had just purchased 3 months ago. When we spoke to Annette in financing department, she informed us we could upgrade to another vehicle. From there she introduced us to our new saleman Rob Sumter. Rob who sold us a 2013 Dodge Avenger was very helpful from the beginning. He acted like a friend and not like a salesman. He took his time in showing us the vehicles. One thing we liked about Rob was that he told us it was about us and not about him making a sale. He did not pressure us and we didn't feel pressured. We had a ready great experience the 2nd time around. Rob told us to feel free to call him no matter what and Johnny Sias was good in getting the price down to where we where comfortable with. Annette in financing was also very helpful with our paperwork, making recommendations on our warranty and explained everything that we did not understand. We are very satisfied with our new Dodge Avenger! We will not hesitate in recommending IPAC to anyone or Rob as a salesman. Rob and Annette made it possible for us to own a new vehicle. Something we could enjoy for a long time and feel safe for our whole family. Thank you very much! Sincerely, The Jimenez Family Richard, Rosa & John More

I wasn't hassled into what they wanted, I put my own numbers down and was given exactly what I wanted. I was turned down at two other car dealerships and IPAC really came through and helped get a new ca numbers down and was given exactly what I wanted. I was turned down at two other car dealerships and IPAC really came through and helped get a new car. IPAC really does help anyone in any credit situation. Thanks IPAC. More

Went to buy a used truck cash in hand. After seabolt meet me out in the parking lot he said that he had some trucks in the bullpin. After picking a few truck and set on one we made a deal. The next day I go me out in the parking lot he said that he had some trucks in the bullpin. After picking a few truck and set on one we made a deal. The next day I go by to sign paperwork and drive the truck I was told that it couldn't leave the parking lot. Ok then they want me to pay the price of the truck in full before it was even inspected. I said i would put a 500 dollar payment and thats it. After three days they say that this truck has problems. Ok i said then i would like to cancel the deal. The gm calls and says he would call me back and doesn't. I go to the dealer and i cant get a refund until tomorrow due to the business center being close. Then the seabolt guy says to leave him the receipt and he will get it for me and i can pick it up tomorrow. Over all this was a very shady deal, they want money for a vehicle that you cant drive and then they dont want to give you your money back. Through all just a bunch of lies. I will never recommend this place to anyone and if you go there be ready to give up your money and get no service. Its is sad to know that the gm or managers dont even care on what is going on. More

First of all, I HATE the car buying process! I was not looking forward to it, whatsoever. Fortunately we met Larry Gillman who made the process almost enjoyable. Initially, Larry kept frequent contact w looking forward to it, whatsoever. Fortunately we met Larry Gillman who made the process almost enjoyable. Initially, Larry kept frequent contact with my husband, texting him images of vehicles we might be interested in purchasing. That was really helpful since my husband and I both work full time. He allowed us to "shop" while working! He also did a great job, selecting cars that were a perfect match for my husbands requests. Once we actually visited the lot, he was immediately available, took us for a test drive. When we heard a less than desirable sound coming from underneath the car, he let us know that he would put it in the shop immediately to find out what was wrong with it. He didn't pretend like he didn't hear it or that it was no big deal. He was not pushy, annoying or condescending when we said we wanted to visit a few more dealerships. When we came back to the dealership that afternoon to make the purchase, he made us feel comfortable and didn't make us wait while he "pretended to work his magic" with the sales manager (as experienced with other dealerships in the past). He sat with us, never making us wait alone in an office for more than 10 minutes or so. Because our car wasn't going to be ready, he arranged for us to use a loaner car to avoid any inconvenience. Larry was friendly and upfront from start to finish. Anette in the financing department was also incredibly cordial and friendly. She too made the process way more pleasant that I ever imagined! More