Ingram Park Chrysler Jeep Dodge RAM

We were very pleased with the assistance provided to us by IPAC's employee Charles Hutchings during our recent vehicle purchase. Although we selected the dealership because of its closeness to our neighbo by IPAC's employee Charles Hutchings during our recent vehicle purchase. Although we selected the dealership because of its closeness to our neighborhood and ease of access for any future vehicle service trips, we were very surprised by how easy the process was this time around. Our prior purchase experience at a local Kia dealership in 2006 left us with a very bad taste. But our trip to IPAC was completely the opposite. Our salesman was extremely patient with our constant inquiries, testing of numerous vehicles, listening to the spouses haggle over special features, and the bouncing back and forth in our choices of final vehicle. His willingness to go back and forth to the office for keys to the numerous vehicles we tested was greatly appreciated. He never lost his smile, and we never felt rushed. When it came time to close out the paperwork, Annette in Finance kept her sense of humor when we had to completely re-do the paperwork because we had, again, changed our mind on the final vehicle at the last minute. More

We bought our Jeep here a year ago. Amazing how after a year, I still find out things that their financial person never told us that are costing me an arm and a leg. This place is shady right down to the year, I still find out things that their financial person never told us that are costing me an arm and a leg. This place is shady right down to the GM. I wonder what kind of incentive you offer to your employees to sell crappy maintenance plans that are not worth what you are charging. I say this because even though we told your financial guy we were moving in less than a year, he told us that we could still use the plan no matter where we went. LIES! Also, think it is pretty shady that you don't give your customer the paperwork until the plates come in, hmmmm...could it be because you don't discuss ANYTHING with the customer. I did not find the interest rate or number of years on my loan until we picked up the paperwork. Shame on you and your company. We are military, and be sure I will tell all my friends to drive the extra miles and go to Ancira. To IPAC, don't contact me. I won't answer back, already did that a year ago with no real remorse. I don't care that you were ex-military, I don't know how you sleep at night. More

Thomas was extremely helpful and worked hard to get me into the vehicle I was looking for. I'd recommend IPAC and Thomas to anyone looking for a new vehicle! into the vehicle I was looking for. I'd recommend IPAC and Thomas to anyone looking for a new vehicle! More

Our experience was terrific, Robert Ortega was our sales rep and he was very understanding of what my husband and I wanted. I would absolutely recommend him as a sales rep! rep and he was very understanding of what my husband and I wanted. I would absolutely recommend him as a sales rep! More

I came in one day to just test drive a dodge dart on my lunch hour, Robert Ortega greeted me and immediately got to work to find the car I wanted so we can test drive. After we got back from the test drive lunch hour, Robert Ortega greeted me and immediately got to work to find the car I wanted so we can test drive. After we got back from the test drive I told him I had no time to talk about prices and he left it at that, no trying to get me to buy it or anything which I liked! A lot of other dealers wanted to talk prices before even test driving. Soo thank u Robert I really appreciate it! More

The best part of the experience was Chad Tucker. He was very knowledgable about the vehicles and he was overall very pleasant. I had done all my research on my TWO trade ins and was ready to talk with this very knowledgable about the vehicles and he was overall very pleasant. I had done all my research on my TWO trade ins and was ready to talk with this dealer about a new truck. Tucker met me when I came in on Saturday and we took another test drive. He then looked over my truck to get a trade in estimate. Then ran my credit score which was great. Then I met Mr. Jex. He is the numbers guy. He asked where I wanted to be on my payments and I told him. He took all the trade in information on my two vehicles and left. When he returned he low balled me on my trade ins and wanted me to put down a lot of money. I questioned him over the tradein value and he gave me some BS and started showing me a lot of chicken scratch numbers that he had done. Since I was trading in two vehicles I asked how much he was offering for each and he would never say. I also asked about the interest rate I could get and he would never answer the question. He left again, then returned and offered me a little more on my trade ins. I told him that wouldn't work. He then told me that the only way I could get the payment I wanted was to look at a 2013. I said maybe I should wait until some more 2014 trucks came out. He then brought up another vehicle that Tucker and I had discussed and said he might could work a deal on this one. After being there 5 hours and feeling like I had been put through an interrogation I gave in and made a deal. When it came time to give my down payment I asked if I could use the $200 dollar coupon towards the down payment. Tucker went to check and returned to tell me that it was applied to the discounts already. I said no one told me that. Tucker also gave me 8 gallons of gas. I said you mean after paying this much for a truck I don't even get a full tank of gas. He said the dealership no longer gives you a full tank of gas. I finally made it to the loan officer. I asked her about adding my wife to the title and she said someone should have asked me that earlier, she was alittle put out and said she would have to redo the some of the paperwork. I started signing documents and noticed she spelled my wife's name wrong. I brought this up and she seemed a little more put out. Long story short it was a very long day, I got low balled on my trade ins, I got 8 gallons of gas, but I did finally leave with a new truck. This was certainly not the same customer experience I had with a local Honda dealership. More

I recently moved to San Antonio from LA and came without a car. After having a nightmare experience at Boerne Dodge trying to buy a Used Jeep Grand Cherokee, I thought I'd give the new option a look and se a car. After having a nightmare experience at Boerne Dodge trying to buy a Used Jeep Grand Cherokee, I thought I'd give the new option a look and see if I could make it work with my budget. I found a few lower cost 2014 options in Ingram Park's inventory online and sent an email in explaining that I was planning on purchasing pre-owned in the $25k range but might be interested in considering a new option if the price was right. Larry Gillman emailed me back almost immediately introducing himself and explaining what they had in inventory. Two days later I went into the dealership to look at some of the model's Larry had been emailing me about, the entire time Larry is friendly, not pushy at all, and generally seems like a nice person. A few hours later Larry and I had reached a deal on a new 2014 Grand Cherokee with modest, but still very nice options for right around $30k, the factory invoice on the vehicle. Maybe modestly more than I had wanted to pay but I definitely feel great with my purchase and was very happy to give Larry my business. I was incredibly impressed with his commitment to his customers, and even after he had made the sale, he helped me obtain the best insurance quote and followed me to the Avis rental agency all the way by SAT airport to deliver me the new vehicle. When it was all said and done it was well past 10PM when Larry finally was able to go home, and he invited me back the next day to gas my tank up on the dealership and take me through a few more of the features in my new vehicle. Great salesperson, excellent customer service. Thanks Larry! More

A wonderful experience, I am a first time buyer of a new vehicle. My salesman Chad Tucker was very knowledgable and professional with the purchasing process. I was able to ask him any question and test dr vehicle. My salesman Chad Tucker was very knowledgable and professional with the purchasing process. I was able to ask him any question and test drove many vehicles until I finally decided on the 2014 Dodge Challenger. Chad patience with me and my lady was greatly appreciated and I will recommend many of my family and friends to come see him for a new ride. Job well done Chad!!! We will be back soon. More

Overall everything went great! Staff was great, friendly and very honest. My experience was good , no pressure what so ever. I will definitely be back , when I am ready for another vehicle. and very honest. My experience was good , no pressure what so ever. I will definitely be back , when I am ready for another vehicle. More

I was very skeptical going to a dealership due to recent experiences with another place. However, Charlie was amazing! He worked patiently with me even though I was at times not so nice. He was able to get experiences with another place. However, Charlie was amazing! He worked patiently with me even though I was at times not so nice. He was able to get me into the car I wanted and was not a "pushy salesman". I would totally recommend him to anyone looking to purchase a new or used car. More