Ingram Park Chrysler Jeep Dodge RAM

They are not customer service oriented. My truck was in for repairs and complete on Monday but they failed to notify me. They didn't tell me their service department was closed on Christmas Eve. They chose for repairs and complete on Monday but they failed to notify me. They didn't tell me their service department was closed on Christmas Eve. They chose to inconvenience me by not inconveniencing one of their employees to come in and give me my truck. They chose to leave me stranded over Christmas without a vehicle. A 'manager, " Chris Nunes claimed to be in charge but didn't have anyone's phone number because he had only been there for 1 1/2 months. What kind of manager doesn't do his due diligence and make sure he has appropriate phone numbers in order to take care of the customer. He was very rude and disrespectful. I would exercise extreme caution before conducting business with IPAC. More

Assistant parts manager was extremely rude, and would not return my part. I was just blow away by his reaction. The part was in stock when I bought it, and less than 30 days old when I tried to return it. return my part. I was just blow away by his reaction. The part was in stock when I bought it, and less than 30 days old when I tried to return it. I believe his name is Javier. More

Duke Nguyen was so sweet very informative, friendly, and knew just what I needed for me & my family Thank you so much Duke!!! I love my new Jeep!!! knew just what I needed for me & my family Thank you so much Duke!!! I love my new Jeep!!! More

Great Customer Service and Deal Purchased a Jeep Cherokee for my wife Adelia today, great customer service and product knowledge from Anatolli Chychkalo, the finance office Rhett She Purchased a Jeep Cherokee for my wife Adelia today, great customer service and product knowledge from Anatolli Chychkalo, the finance office Rhett Shelton, Initial inquiry support from Robert Sumpter, Major (Ret) US Army, and even the General Manager Wes Skidmore was involved to make sure we got a great deal and best support/service from the team. It was great that Robert Sumpter recognized me as Chief Master Sergeant (Ret) US Air Force. I told him One Team, One Country, we all serve for our Nation the United States of America. 👍👍👍👍 More

Just word from advice when you purchase a car from them from ipac Dodge make sure that you look over your contract you purchase a warranty 100,000 and when you get your paperwork and plates and shows on th from ipac Dodge make sure that you look over your contract you purchase a warranty 100,000 and when you get your paperwork and plates and shows on their only 60,000 because they tell you one thing and then when you sign you get a whole different other thing make sure always check you have a very hard time than trying to change it I've been going just through a whole year with them it's ridiculous and I report them to the BBB and got confirmation paperwork stated on there that they were going to change it and they still have it just be aware of the More

Never again I scheduled service for my vehicle on the day of my scheduled appointment I showed up 20m early after speaking with the service advisor I was told I w I scheduled service for my vehicle on the day of my scheduled appointment I showed up 20m early after speaking with the service advisor I was told I would ha e to leave my vehicle there for a minimum of 7 days before it would get looked at. And if I do t leave it, my vehicle would not be in the service line up. This is Pathetic. I will never go there again More

Go anywhere else 2. Time ive been here looking for and car and it is most definitely the last time. 1st time was a few years back and they were just rude. Went the oth 2. Time ive been here looking for and car and it is most definitely the last time. 1st time was a few years back and they were just rude. Went the other day for specific a vehicle i want, i know how much i want to put down and where i want my payments to. I know it can be done because a different dealership did it. However at ipac the sales rep knew NOTHING about the vehicle i wanted. processed to tell me i needed a 750 or higher with 5 to 6000 for a $17000 and my payments still wouldnt be where i want them. They then tried to get me into a completely different type of car and was really rude about the whole thing. Idk if they thought i needed a car so they were going to try and force me into something i didnt want or if they just suck that much. I will never go there again and i will tell as many people as i can to never go there. More

False Advertising I found a vehicle I liked and set up an appointment. Drove it and agreed to pay the asking price. no haggling or talking them down. When it came time I found a vehicle I liked and set up an appointment. Drove it and agreed to pay the asking price. no haggling or talking them down. When it came time to sign, they added over $4000 before TTL to the price and refused to sell the vehicle for the advertised price. It is a bait and switch. They never planned to sell it for the advertised price and were simply driving traffic to the store. Horrible. More

Informative & Helpful This is my 3rd time purchasing a vehicle from IPAC. Our salesman, Max, was helpful and patient while my husband and I were back and forth deciding bet This is my 3rd time purchasing a vehicle from IPAC. Our salesman, Max, was helpful and patient while my husband and I were back and forth deciding between vehicles. He listened to our 'wants' in a vehicle and showed us what was available. He was thorough and detailed with explanations and features of the vehicles. He was not pushy nor overpowering in just trying to make a sale. Yet, he was patient and attentive. The Finance Dept was also very helpful and precise. More

Short curt responses to questions Lack of concern for customer, more interest in telling you what they don't do vs. Helping you with your service needs. Phone personality almost rude a Lack of concern for customer, more interest in telling you what they don't do vs. Helping you with your service needs. Phone personality almost rude and blunt More