Ingram Park Chrysler Jeep Dodge RAM

Update- 6 months after purcheseI athought IPAC-Ram would Update- 6 months after purchese I athought IPAC-Ram would be a great place however the Service Department is an utter failure. On my first service of Update- 6 months after purchese I athought IPAC-Ram would be a great place however the Service Department is an utter failure. On my first service of my new vehicle the service department damaged my $70k truck and did not tell me, (its still not fixed and i can not just drop it off with no transportation) now on my second visit the Service agent never notified me that the truck was done I had to call and he said to text him which he did not reply untill several calls and text later. Once I arrived my tires were not balanced the nail was still in the tire and no one checked the air pressure. I had to ask for someone to put air in my tire. Then my service agent commenced to argue with me to the point that he was yelling while he moved into my personal space like he wanted to fight me. Please be forewarned with the pattern of service and customer service I have recived from IPAC Ram service department. More

I placed and order with this dealership to get a new Jeep gladiator with the options I wanted. We negotiated a price, I put money down and waited eight weeks. The Jeep came in and I went to pick it up and gladiator with the options I wanted. We negotiated a price, I put money down and waited eight weeks. The Jeep came in and I went to pick it up and they would not honor the price we agree too. The wanted to up the price by a grand because,,,,,they could. I protested that we had a deal, they threatened to keep my deposit if I did not agree to the new cost. After hours of protests they finally gave my my deposit back and kicked me out. They said because of the current environment they could sell the Jeep for more than they agreed to sell it to me. This dealership has no integrity and no honor. I would not trust a promise or a handshake from this dealership. More

Anatolii was truly exceptional. I was looking at several other Ram trucks at 8 different dealerships in the area to include ones that are over 100 miles away. However because of the professionalism and cust other Ram trucks at 8 different dealerships in the area to include ones that are over 100 miles away. However because of the professionalism and customer service Anatolii provided along with his attention to detail on the vehicle and the buying process. I decided to go with IPAC and am happy to report it was the right choice. Because of Anatoli IPAC now has a loyal customer. More

Deceptive, misleading advertising to get you in and they sneak the price in when you sign. If you are not careful you sign away a bigger loan that is more than what you actually get. Just stay AWAY from thi sneak the price in when you sign. If you are not careful you sign away a bigger loan that is more than what you actually get. Just stay AWAY from this dealership. PLEASE STAY AWAY FROM MY PERSONAL EXPERIENCE AND OTHERS! DO NOT RECOMMEND! More

This is my second trip to this dealership to get a tool needed to access the spare tire. The first time they gave me the wrong tool. Now I am on HOUR 2 waiting on a simple tool that should have been in the needed to access the spare tire. The first time they gave me the wrong tool. Now I am on HOUR 2 waiting on a simple tool that should have been in the vehicle when we purchased it! Not impressed and not cool! Will never purchase another vehicle here again. Customer service is lacking to say the least! More

Not impressed. Have purchased a new vehicle every 18 months since my first in 1978. Everything was unprofessional, and misstated. Then I lost 2,000 worth of CD’s in my trade in and 20 minutes later the months since my first in 1978. Everything was unprofessional, and misstated. Then I lost 2,000 worth of CD’s in my trade in and 20 minutes later the salesman couldn’t find them. Financing was misstated as well. Total mess. More

Side step, side step, side step? Bought this new Jeep in early November 2019 and just now after 5 times at dealerships here it is the last of January 2020 and finally Discount tire ha Bought this new Jeep in early November 2019 and just now after 5 times at dealerships here it is the last of January 2020 and finally Discount tire has handled the problem with tires that had BELT PROBLEMS? Had to take this vehicle across town to Ancira to get this resolved? The service MANAGER at Ancira found the problem in ONE visit there? This vehicle was found to have set on IPAC's lot for more than a year and in the severe heat last summer of which ruined these tires? Why am I upset??? A new vehicle with less than 1K miles when this all came about and they had the guts to make me pay $76.00 for the tires that had to be junked and replaced? WHY should we be paying any such thing on a brand new vehicle? To top it all: I'm a retired Chrysler Employee (mechanic) myself and all they had to do on the 1st visit was to get the tires replaced! TAKE NOTE OF THE FOLLOWING STATEMENT: MR. Charles Kersch The service writer flat out busted his tail doing every thing he could to get this taken care of! BIG KUDOS TO CHARLES! Why his superiors did not heed his input and just fix the very evident wheel/tire shake and have a happy customer is a big question. More

This dealership is terrible.they will first charge you a fee to inspect your vehicle, then continue to add to diagnostic fee. Brought my vehicle in for air ride repair, first the tech said it had a slow lea fee to inspect your vehicle, then continue to add to diagnostic fee. Brought my vehicle in for air ride repair, first the tech said it had a slow leak, but couldn’t find any leaks. Then goes to tell me that 2 fuses where blown. Only thing that seem to be wrong was the fuses and they wanted to charge me for the air also which it didn’t need. Please save yourself time and money. These people are crooks down to the service advisors. Mechanics are trash. More

False Advertising Beware of this dealership misquoting the price of their vehicles and claiming disclaimers make it alright to try to hide $20,000 worth of "addons" I Beware of this dealership misquoting the price of their vehicles and claiming disclaimers make it alright to try to hide $20,000 worth of "addons" I call FALSE ADVERTISING!!! More

Marco is Delivering Outstanding Service! Check it out I had an emergency today and it was bad. A horrific blowout that left me afraid and confused. I contacted my dealership and Marco took charge. He veri I had an emergency today and it was bad. A horrific blowout that left me afraid and confused. I contacted my dealership and Marco took charge. He verified my vehicle mileage ensuring that I was covered by Chrysler roadside service. A phone number was provided. Marco also texted me the information as back-up. I waited only twelve minutes and help arrived. And just like that my son and I were removed from a very bad situation. Marco started providing customer service even before I arrived at IPAC. (How impressive). But once there, he took charge again. My needs were met; new tires mounted, oil change, and additional information was afforded concerning future maintenance. I felt alone and afraid on the roadside. Knowing that Marco took an interest in me over the phone proves service is his passion. I recommend you ask for him when having your vehicle serviced. My law degree has taught me how to analyze people and situations. Marco is exceptional, one of the good guys. Everyone needs a Marco in their corner. He understands that service is KING. Thank you, Marco, for taking care of me and helping me when no one else would. I will remain with IPAC because of you. More