Ingram Park Chrysler Jeep Dodge RAM

Marco is Delivering Outstanding Service! Check it out I had an emergency today and it was bad. A horrific blowout that left me afraid and confused. I contacted my dealership and Marco took charge. He veri I had an emergency today and it was bad. A horrific blowout that left me afraid and confused. I contacted my dealership and Marco took charge. He verified my vehicle mileage ensuring that I was covered by Chrysler roadside service. A phone number was provided. Marco also texted me the information as back-up. I waited only twelve minutes and help arrived. And just like that my son and I were removed from a very bad situation. Marco started providing customer service even before I arrived at IPAC. (How impressive). But once there, he took charge again. My needs were met; new tires mounted, oil change, and additional information was afforded concerning future maintenance. I felt alone and afraid on the roadside. Knowing that Marco took an interest in me over the phone proves service is his passion. I recommend you ask for him when having your vehicle serviced. My law degree has taught me how to analyze people and situations. Marco is exceptional, one of the good guys. Everyone needs a Marco in their corner. He understands that service is KING. Thank you, Marco, for taking care of me and helping me when no one else would. I will remain with IPAC because of you. More

They are not customer service oriented. My truck was in for repairs and complete on Monday but they failed to notify me. They didn't tell me their service department was closed on Christmas Eve. They chose for repairs and complete on Monday but they failed to notify me. They didn't tell me their service department was closed on Christmas Eve. They chose to inconvenience me by not inconveniencing one of their employees to come in and give me my truck. They chose to leave me stranded over Christmas without a vehicle. A 'manager, " Chris Nunes claimed to be in charge but didn't have anyone's phone number because he had only been there for 1 1/2 months. What kind of manager doesn't do his due diligence and make sure he has appropriate phone numbers in order to take care of the customer. He was very rude and disrespectful. I would exercise extreme caution before conducting business with IPAC. More

Assistant parts manager was extremely rude, and would not return my part. I was just blow away by his reaction. The part was in stock when I bought it, and less than 30 days old when I tried to return it. return my part. I was just blow away by his reaction. The part was in stock when I bought it, and less than 30 days old when I tried to return it. I believe his name is Javier. More

Duke Nguyen was so sweet very informative, friendly, and knew just what I needed for me & my family Thank you so much Duke!!! I love my new Jeep!!! knew just what I needed for me & my family Thank you so much Duke!!! I love my new Jeep!!! More

Great Customer Service and Deal Purchased a Jeep Cherokee for my wife Adelia today, great customer service and product knowledge from Anatolli Chychkalo, the finance office Rhett She Purchased a Jeep Cherokee for my wife Adelia today, great customer service and product knowledge from Anatolli Chychkalo, the finance office Rhett Shelton, Initial inquiry support from Robert Sumpter, Major (Ret) US Army, and even the General Manager Wes Skidmore was involved to make sure we got a great deal and best support/service from the team. It was great that Robert Sumpter recognized me as Chief Master Sergeant (Ret) US Air Force. I told him One Team, One Country, we all serve for our Nation the United States of America. 👍👍👍👍 More

Just word from advice when you purchase a car from them from ipac Dodge make sure that you look over your contract you purchase a warranty 100,000 and when you get your paperwork and plates and shows on th from ipac Dodge make sure that you look over your contract you purchase a warranty 100,000 and when you get your paperwork and plates and shows on their only 60,000 because they tell you one thing and then when you sign you get a whole different other thing make sure always check you have a very hard time than trying to change it I've been going just through a whole year with them it's ridiculous and I report them to the BBB and got confirmation paperwork stated on there that they were going to change it and they still have it just be aware of the More

Never again I scheduled service for my vehicle on the day of my scheduled appointment I showed up 20m early after speaking with the service advisor I was told I w I scheduled service for my vehicle on the day of my scheduled appointment I showed up 20m early after speaking with the service advisor I was told I would ha e to leave my vehicle there for a minimum of 7 days before it would get looked at. And if I do t leave it, my vehicle would not be in the service line up. This is Pathetic. I will never go there again More

Go anywhere else 2. Time ive been here looking for and car and it is most definitely the last time. 1st time was a few years back and they were just rude. Went the oth 2. Time ive been here looking for and car and it is most definitely the last time. 1st time was a few years back and they were just rude. Went the other day for specific a vehicle i want, i know how much i want to put down and where i want my payments to. I know it can be done because a different dealership did it. However at ipac the sales rep knew NOTHING about the vehicle i wanted. processed to tell me i needed a 750 or higher with 5 to 6000 for a $17000 and my payments still wouldnt be where i want them. They then tried to get me into a completely different type of car and was really rude about the whole thing. Idk if they thought i needed a car so they were going to try and force me into something i didnt want or if they just suck that much. I will never go there again and i will tell as many people as i can to never go there. More

False Advertising I found a vehicle I liked and set up an appointment. Drove it and agreed to pay the asking price. no haggling or talking them down. When it came time I found a vehicle I liked and set up an appointment. Drove it and agreed to pay the asking price. no haggling or talking them down. When it came time to sign, they added over $4000 before TTL to the price and refused to sell the vehicle for the advertised price. It is a bait and switch. They never planned to sell it for the advertised price and were simply driving traffic to the store. Horrible. More

Informative & Helpful This is my 3rd time purchasing a vehicle from IPAC. Our salesman, Max, was helpful and patient while my husband and I were back and forth deciding bet This is my 3rd time purchasing a vehicle from IPAC. Our salesman, Max, was helpful and patient while my husband and I were back and forth deciding between vehicles. He listened to our 'wants' in a vehicle and showed us what was available. He was thorough and detailed with explanations and features of the vehicles. He was not pushy nor overpowering in just trying to make a sale. Yet, he was patient and attentive. The Finance Dept was also very helpful and precise. More