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Ingram Park Chrysler Jeep Dodge RAM
San Antonio, TX
1,283 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 04, 2016
HORRIBLE They have horrible customer care. I purchased a used vehicle from IPAC in 2014 and since have had a few minor problems. I recently went to get service They have horrible customer care. I purchased a used vehicle from IPAC in 2014 and since have had a few minor problems. I recently went to get service for a recall and my check engine light. They never answered any of my phone calls or returned any of my calls. I even attempted to make an appointment online and over the phone, but was not successful. That should have been a red flag, but I still chose to take the vehicle in because it needed to be done. They said they were busy and were just servicing vehicles as they came in. They checked out the vehicle without once telling us of any charges they required. Typically in the past if I needed a vehicle serviced I would receive a phone call with the pricing of services and agree or not agree to have the vehicle serviced. No not with IPAC, they called to let us know they were going to charge close to $400 for a service that on average cost closer to $200. We obviously decided against the service and when we went to pick up the vehicle they charged $115. When we told them not one person told us of any pricings of services that were being done, and they responded that was just the price. Overall it is definitely not a customer friendly dealership that I want to ever work with in the future. I would never recommend their services to anyone. I never did feel completely confident when I made the purchase at IPAC and told my husband I never wanted to go back in the future when it came to purchasing or servicing a vehicle. More
by dnm122912
Employees Worked With
Service Department
April 01, 2016
smooth transaction! just bought a jeep patriot! the experience was great and painless. i went in with an open mind that the numbers might not work because i was upside just bought a jeep patriot! the experience was great and painless. i went in with an open mind that the numbers might not work because i was upside down in my other car but i was able to get the jeep color i wanted and not settle. ask for juan ramirez!!!! More
by christymares
Employees Worked With
Rhett (finance), Johnny Sias, Juan Ramirez
March 31, 2016
Exceptional Customer Service Larry was exceptional, was able to work with our requests and budget. He found the perfect car for us, even bought us lunch. He had a great attitude a Larry was exceptional, was able to work with our requests and budget. He found the perfect car for us, even bought us lunch. He had a great attitude and kept us update and informed every step of the way. More
by richard_davila70
Employees Worked With
Anthony from Finance, Larry White
March 26, 2016
New Car!! Tony Ruiz was Excellent! Made my car buying experience less painful. He was very courteous and professional. His honesty was refreshing also. I'll def Tony Ruiz was Excellent! Made my car buying experience less painful. He was very courteous and professional. His honesty was refreshing also. I'll definitely be recommending him to friends. More
by DodgeABC
Employees Worked With
Tony Ruiz
March 21, 2016
Buying experience when I needed some give I have been a loyal customer for IPAC Chrysler Dodge Jeep for over 8 years. I usually have traded in and bought from them on average 1 vehicle a year I have been a loyal customer for IPAC Chrysler Dodge Jeep for over 8 years. I usually have traded in and bought from them on average 1 vehicle a year. My latest experience I had lost my job and my income couldn't support 2 vehicles. ( both with negative equity ). Through discounts and great sales team, they managed to get me in a vehicle I could afford without losing on both trade ins, were I could never manage payments or recovered losses. Thank you Larry White, Johnny Sias and all IPAC staff that made it happen. More
by Dodgeram
Employees Worked With
Johnny Sias, Larry White
March 17, 2016
Great! I went with you guys because everyone there was so easy to work with and was very friendly and beat the price i got from Ancira Dodge. I went with you guys because everyone there was so easy to work with and was very friendly and beat the price i got from Ancira Dodge. More
by Ron
Employees Worked With
?, Ulises Gomez
March 08, 2016
Excellent customer service Purchasing my ram was the best car buying experience I've had.Tony ruiz was extremely helpful honest and professional throughout the entire process.w Purchasing my ram was the best car buying experience I've had.Tony ruiz was extremely helpful honest and professional throughout the entire process.we were abe to find the vehicle I wanted while staying within my price range.I would definitely recommend Tony and IPAC to anyone looking to buy a new vehicle. More
by Rgarcia
Employees Worked With
Tony Ruiz
February 24, 2016
great! I pleased the way i was treated. And that they helped me. Tim Lewis was great to me and my wife. He tried and came threw for us with a new car we will I pleased the way i was treated. And that they helped me. Tim Lewis was great to me and my wife. He tried and came threw for us with a new car we will use IPAC for life and tell others to go. Cause they actully care about ppl not just sales at least that was the way Tim Lewis treated us. They helped put us in a payment that was affordable for us. Could not be more pleased with our experince. More
by Sanchez,armand21
Employees Worked With
Tim Lewis
February 21, 2016
Great place to get a new car Renee Barrios was my sales person and he did an awesome job. He guided me throughout the whole process and helped me find the car I've been wanting. Renee Barrios was my sales person and he did an awesome job. He guided me throughout the whole process and helped me find the car I've been wanting. He has so much patience and he was great throughout everything. I recommend this place to get a new car. More
by Irmaescatel
Employees Worked With
Rene Barrios
February 17, 2016
Best blade to shop! They have a large selection and many cars to choose from! Amazing sales representatives helped me and my wife get into the perfect car! Ask for Tucker They have a large selection and many cars to choose from! Amazing sales representatives helped me and my wife get into the perfect car! Ask for Tucker he is the best salesman we have ever delt with, not pushy and super nice!!! Would highly recommend to come here!!:)))) A+++++ in my book! Thank ya'll! More
by Ghoward88
Employees Worked With
Chad Tucker
