Ingram Park Chrysler Jeep Dodge RAM

Josh / IPAC Great Job! My wife and I were looking into replacing my totaled out 2014 Dodge Charger. We went to several other dealers to meet their staff. One place the peo My wife and I were looking into replacing my totaled out 2014 Dodge Charger. We went to several other dealers to meet their staff. One place the people didn't even meet us or even care to help us find what we wanted. When we came into IPAC Larry helped us at first. We explained that we were waiting on the final word from the insurance company on the Charger but we wanted a Durango. They had an R/T that was similar to what we wanted minus the color and package we wanted. Larry wrote info down and told me to call as soon as we found out about them totaling out my car. I got the call on a Friday the next week about it finally being totaled out. I called Larry to follow up with him to find out he had been promoted. He asked Josh Giehll to take over and help us. I spoke with Josh going over what exactly I was looking for. He said he didn't think he had one that matches but wanted us to come in and meet him while he also looked to see what he could do to help us. Here is where you could see the awesomeness. We told him we would try to be there between 6PM - 7PM because I had a few events to be at that as part of my volunteer commitments. Josh said that was not a problem but to ask for him when we walked in. We came in and Josh was busy with another customer and while he didn't want us to wait long he asked another gentlemen to help him out. While this gentlemen was nice, pleasant and helpful we really did prefer Josh. Once Josh got done working with the other customer he came over to help us. The three of them got a list of what we wanted and they were able to find the Durango we wanted. The color, the appearance package, tech package, and the entertainment package. He and Larry worked with us on the price. We were able to get what I would consider the best and most fair deal on a car I have purchased. They had to get the car from the other dealership but they didn't see a problem with it. Josh kept me well informed of where we were in the process. He called me when they got the Durango and that they had to do a switch and that it should be here on a Wednesday. On Tuesday he confirmed that it would in fact be there Wednesday. They got the Durango in on Wednesday he called me to let me know it was in. When we got there to pick it up Josh was with another customer. After about 20 minutes we had been taken for the process to show us how the car worked with all the features. Josh came out and let us know he was still working on another deal but that he would be back. We found a minor scratch on the back before we signed the paperwork. Josh got a cleaning solution that he uses on his vehicles and spent had to have been about 20 minutes working to clean the few fingerprint spots we found and this scratch. He was able to take care most of the scratch area and thought he fixed it but they didn't. He had it added and told us to follow up with him. Josh and Larry both went out of there way to make sure we were taken care of. They did a deal that was I strongly believe in my favor. My wife and I were both extremely happy and pleased with their level of dedication and help. There was not any true pressure or force to get the car. If there had been we would have left. But we had gone to every dealership in San Antonio and found IPAC the ones willing to put forth the effort and had the care, respect, and honesty to get us in what we wanted. We appreciated the experience and would buy another car from them. More

Larry Gillman was great Larry was very patient with us as we asked to look at several renegades. He was knowledgeable on the vehicles and we never felt like he was steering Larry was very patient with us as we asked to look at several renegades. He was knowledgeable on the vehicles and we never felt like he was steering us toward something we didn't want. I highly recommend using him if you visit IPAC Jeep. More

Stammered. Beware of false problems with your vehicle by ser Went in for oil change and asked that the vehicle be checked over before I leave for a long trip. They said they always do a check of vehicle. Okay so Went in for oil change and asked that the vehicle be checked over before I leave for a long trip. They said they always do a check of vehicle. Okay so far. After oil change, service writer said mechanic found that my brakes were in need of new pads front and rear AND that my oil pan gasket was leaking oil AND that I had an oil leak at the rear main seal. I declined any further work. Upon returning to blazing star campsite lot 529 I checked closely on the concrete for any signs of an oil leak at the spot I had parked every one of the past 15 days. There is no oil stain whatsoever. I later crawled under the truck to look for myself and it is dry, completely free of any oil leaks. And this service writer, a tall thin young man dressed in black having a texas drawl had replied when I asked how bad the leaks were, that it was dripping oil. That's a con, and attempt to a swindle me for unnecessary work likely cause I was headed out of town, may jump to get it fixed and never be back to complain. I rated the averages only cause it was done with no apparent errors. More

Amazing Tony was there every step of the way did everything in his power to get us the Fraire family to get the truck we wanted I recommend when you go ask fo Tony was there every step of the way did everything in his power to get us the Fraire family to get the truck we wanted I recommend when you go ask for Tony... More

Wonderful Experience I was very impressed how my day went at IPAC Dodge, I had a appointment to meet with, Larry Gillman, I was there to check out the New 2017 Journey Cr I was very impressed how my day went at IPAC Dodge, I had a appointment to meet with, Larry Gillman, I was there to check out the New 2017 Journey Crossroad I did a little research before I went. But Larry was awesome on answering any questions I had about the vehicle we took it out for a test drive I loved it. I really want to Thank Larry for his help, I will refer a friend or family member to come to IPAC to see Larry Gillman he's a wonderful sales person and will treat you with kindness. Again I really appreciate all of your help Larry Gillman Thank You.😀 😉 More

Accommodating Spent three days looking for a truck that I was happy with, they also took the time to make sure that I was pleased with the price and total of monthl Spent three days looking for a truck that I was happy with, they also took the time to make sure that I was pleased with the price and total of monthly note. More

Prompt Internet sales I was immediately assisted by the salesman and was given many alternatives to my purchase. Everyone that I dealt with was professional and willing to I was immediately assisted by the salesman and was given many alternatives to my purchase. Everyone that I dealt with was professional and willing to help. Excellent customer service and great response from staff More

FANTASTIC Customer Service! Josh has by far been one of the best salespeople/representatives that I have ever worked with. His knowledge of vehicles, services, packages, etc. is Josh has by far been one of the best salespeople/representatives that I have ever worked with. His knowledge of vehicles, services, packages, etc. is incredible. If he is ever unsure of an answer to a question he finds it immediately and there is never a wonder as to when he will get back to me. He took the time to find a vehicle with exactly what I was looking for, and prepared the paperwork so that when I came back it was as simple as signing on the line with the prices already taken care of. I feel that Josh is relatable, honest, and truly cares that his customers are matched to a vehicle that best suits them within their needs. I highly recommend any potential buyers to see Josh! More

Best experience buying a car yet. I finally stopped by IPAC after spending 4 months looking for a new truck. Thanks to Mr. White I was able to make up my mind by bouncing thoughts/conc I finally stopped by IPAC after spending 4 months looking for a new truck. Thanks to Mr. White I was able to make up my mind by bouncing thoughts/concerns back and forward with him. Mr. White and the staff at IPAC is very professional. The service was outstanding. I definitely recommend IPAC, specially Mr White if you need that additional assurance that comes with their great service. More

Worst dealer for follow up on return phone calls I had planned to have my 1500 Dodge Ram to be serviced at this dealership and was put on a 2 week waiting list of which I was to be called. After many I had planned to have my 1500 Dodge Ram to be serviced at this dealership and was put on a 2 week waiting list of which I was to be called. After many attempts to try and get a return call, nobody called me back. I've never had bad customer service from a Dodge dealer until now. I will take my business back to California when I return in December after I finish taking care of my father due to illness. More