Ingram Park Chrysler Jeep Dodge RAM

Acute lack of respect for their customers Looks like I am just reiterating what everyone else has experienced at this dealership but here we go. After inquiring (via ramtrucks.com) I was ca Looks like I am just reiterating what everyone else has experienced at this dealership but here we go. After inquiring (via ramtrucks.com) I was called by the dealership (Judy) and setup an appointment. I drove an hour to make my appointment on time and on schedule showing the respect for their time that I expect to be shown for mine. I was introduced to Judy (gatekeeper) and was quickly assigned to one of the hoard of salesmen that stared lustily at any potential victim who drove into the parking lot. It was strikingly reminiscent of a combination of "The Walking Dead" and picking up day laborers in the HomeDepot parking lot. I was then informed that the particular unit I had inquired about, being the only unit that met MOST of my requirements and all of my preferences, was unavailable as they were lifting it and putting oversized tires on it. Since I am simple man who has come to terms with my stature, hairline, and masculinity I had no need of a lifted truck. I was at this point very incensed asked why I had been invited to drive an hour for no particular purpose. The salesman assured me they had lots of units that would meet my needs even though he had no clue what those were. He invited me to get into his vehicle and wander through their remote lot looking at random trucks. I then recommended we complete a computer search of their stock with my particular requirements. He was a confused by my idea of using tools to expedite the process and insisted we go wandering about in hopes of stumbling across something that might interest me. At this point I was done with them and walked away. I was glad I still had my keys and could make a speedy get away before the minions revolted and feasted upon brains. More

AWFUL Service Dept Took my vehicle KNOWING what the problem was, and they still charged be a $150 "Labor" fee for diagnostics. Part back ordered, they don't offer servic Took my vehicle KNOWING what the problem was, and they still charged be a $150 "Labor" fee for diagnostics. Part back ordered, they don't offer service loaners which I already knew. However I had to contact Jeep directly for any assistance in trying to speed the process up. No calls back, left messages with no response. Got tired and decided I'd be best off taking my business elsewhere. They wanted to charge $900 for parts and labor on one part. They think their clients don't know anything about their vehicles and still try to get over on the ones that do. Such a shame because this is seriously affecting BRAND perception as a whole. More

Best Salesman!! I've bought 11 vehicles before this purchase with Omar so I have had my share of meeting different salesman at other dealerships. I must say Omar is d I've bought 11 vehicles before this purchase with Omar so I have had my share of meeting different salesman at other dealerships. I must say Omar is definitely on the very top of this list. Put me #1 , made sure I was gonna buy something I was happy in and never tried to push me into something I wasn't into. A cool dude and very knowledgeable on his vehicles. Thanks for my 2017 Dodge Ram 4x4 I couldn't be more satisfied! More

Nobody calls! Service said they would call when truck ready. No call or update received. Service dept and service dept manager do not pick up when called. Just loop Service said they would call when truck ready. No call or update received. Service dept and service dept manager do not pick up when called. Just loop recording for 45 minutes! Finally got a manager (not in service dept as cashier said "oh he is not here" well other receptionist did not know that or just transferred me anyway) at 7:00pm who said truck was ready!! This was after a week of no returned phone calls to make an appointment, that then wasn't needed. Appalling!!! More

Terrible I worked on trying to get an appointment with them and even setting up a time to call them to discuss options and they were unable to actually be avai I worked on trying to get an appointment with them and even setting up a time to call them to discuss options and they were unable to actually be available during the time they said they would be available. Also, I called and tried to ask questions about a vehicle on the lot and after a 15 minute hold they asked if they could call me back. It's been a week and I still haven't heard back. Do not recommend. More

Worst Service Department in SA Took my car twice in one week for Check Engine Light and still having issues. Went back again today and the service manager told that they do not ha Took my car twice in one week for Check Engine Light and still having issues. Went back again today and the service manager told that they do not have time to see my car. No wonder this place is off limit by many military units. Please stay away from this place. My unit placed IPAC off limit for Governmnet and military personnel. More

We had a great experiene with Ipac We worked with Danny Martinez.He was very professional and courteous.He worked with us to make sure we got great service,great deal, and the car we we We worked with Danny Martinez.He was very professional and courteous.He worked with us to make sure we got great service,great deal, and the car we were looking for.He was very patient and friendly.we would recommend him to anyone as a seller. More

Rip off Had a check engine light last August. Ended up EGR problem. I was told it had to be replaced when it could have been cleaned. I was given no options. Had a check engine light last August. Ended up EGR problem. I was told it had to be replaced when it could have been cleaned. I was given no options. The part was $900 and labor brought it to $1300. What a rip. I have made a complaint to Ram. The part if needed to be replaced could have been had at Advance for about $550. What a scam. I took the one they put on and cleaned it. I had it on n 10 minutes. Four bolts and one clamp. Beware. More

Fast and Friendly What I thought was going to be an evening of window shopping ended up being a simple, relaxed vehicle purchase experience. I have and will continue to What I thought was going to be an evening of window shopping ended up being a simple, relaxed vehicle purchase experience. I have and will continue to share my experience with family and friends. Thanks Omar C. More

excellent service I was not thinking about buying a car I just gone over to kill time and look around, but Josh was so helpful that I ended up buying a car. I was impre I was not thinking about buying a car I just gone over to kill time and look around, but Josh was so helpful that I ended up buying a car. I was impressed with the kind of service he provided, he was very informative on the product he was selling, and sold me a car. I strongly recommend anyone interested on buying a car to go straight to Josh. IPAC needs Josh. give him a raise he earned it! More