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Ingram Park Chrysler Jeep Dodge RAM

San Antonio, TX

3.9
1,262 Reviews

7000 Northwest Loop 410

San Antonio, TX

78238

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Showing 1,262 reviews

May 19, 2024

Took my Ram truck for the 30,000 mile service. When all said and done the bill was $1000. That was a shock. Not a lot extra was added and the one thing extra I asked for was not done although I More

by SHOOVERSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phillip
May 20, 2024 -

Ingram Park Chrysler Jeep Dodge RAM responded

We're sorry to read about your recent experience with the service on your Ram truck. It's important that our customers feel they are receiving value for their money and we apologize if this wasn't reflected in your visit. We'd like to discuss this further, so please reach out at a time convenient for you. Thank you, Justin Chin - Customer Relationship Manager - jchin@ipacchrysler.com

May 17, 2024

Bait and Switch with false advertising. Will not honor advertised price unless you use their financing. Started increasing price when I mentioned cash or financing with own credit union. Ob More

by Mbarry2714
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Eric
May 20, 2024 -

Ingram Park Chrysler Jeep Dodge RAM responded

Michael, I'm sorry to hear about your experience. We aim for transparency in all our dealings and it's concerning that you feel this wasn't the case. We assure you we do not run our business to mislead our customers, and we would like the opportunity to learn more about your experience. Would you please reach out when you have a moment? Thank you, Justin Chin - Customer Relationship Manager - jchin@ipacchrysler.com

May 01, 2024

Solomon from service has great customer service skills is very attentive, And make sure that your car is perfect for the road More

by romero13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon from service
May 01, 2024 -

Ingram Park Chrysler Jeep Dodge RAM responded

We're delighted to know that Solomon provided you with excellent service at Ingram Park Chrysler Jeep Dodge Ram. We always strive for perfection and appreciate your feedback! Thank you for being part of the IPAC family.

April 30, 2024

went in for an oil change and tire rotation. no appointmemt needed. they established a special express lane for this service. out in 40 minutes. Great for a dealership More

by pastorcacy8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Giehll
May 01, 2024 -

Ingram Park Chrysler Jeep Dodge RAM responded

We're glad to know you found our express lane service efficient and convenient at Ingram Park Chrysler Jeep Dodge Ram. We strive for quick, quality work so your time is well spent with us. Thanks for the positive feedback!

April 25, 2024

Y'all was very helpful and showed love a great place to bring ur vehicle More

by darrellking1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Sias, Justin Rodriguez, Rob Sumter, Kevin Whitchurch, Jody Seabolt, Roger Astudillo, Jessi Baires, Rafael Alfaro, Eugene Balan
Apr 25, 2024 -

Ingram Park Chrysler Jeep Dodge RAM responded

We are glad to hear that our team provided excellent service. Thank you for being part of the IPAC family!

April 22, 2024

1. Over 3 weeks and they haven't paid off my trade in loan. Now I am getting late notices and a credit hit. They told me 10 days or less. 2. Said they would give me a Military discount of $500 and di More

by Midiverdude
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ivan Pena, Johnny Sias
May 08, 2024 -

Ingram Park Chrysler Jeep Dodge RAM responded

We're truly sorry to read about your experience. It's clear that we've fallen short in several areas, and for this, we sincerely apologize. We understand the frustration with the trade-in loan payment delay and other issues you mentioned — these are not reflective of our usual standards. I'd like to personally assist in resolving these matters as quickly as possible. In the event I have trouble locating your contact information without a full name, please reach out at your earliest convenience. Thank you, Justin Chin - Customer Relationship Manager - jchin@ipacchrysler.com

April 19, 2024

On 4/17/24, I brought my Jeep Grand Cherokee in for a recall service. Solomon Harris in the service center was my contact. I have some mobility issues doe to medical problems. Solomon was very consider More

by Charles Bartels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Harris, Josh Giehll
Apr 22, 2024 -

Ingram Park Chrysler Jeep Dodge RAM responded

Charles, we're glad to know that Solomon was able to assist you effectively and efficiently at Ingram Park Chrysler Jeep Dodge Ram. We appreciate your feedback and look forward to helping with any future needs!

April 09, 2024

TRUE FRAUDULENT dealership and thieves, they’re not to be trusted. I was called in by Jose “Bob” Lombrana (sales manager) 03/21 to get assist with filling out my customer satisfaction survey on my behalf. He More

by nurse_mateo
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Chin, Ruben Flores , Juan Ramirez, Bob Lombrana
Apr 10, 2024 -

Ingram Park Chrysler Jeep Dodge RAM responded

I'm really sorry to read about your experience - this is not the level of service we aim for. We take these kinds of allegations seriously as we run an honest business and this is certainly not the kind of feedback we ever expect to see. We would like to understand more about what happened here, so if you're willing, please reach out directly so we can discuss further and work towards a resolution. Thank you,

Apr 10, 2024 -

nurse_mateo responded

Definitely a true statement. I have reached out several times with no solution presented. Never experienced anything like this in my life. I hope this review helps someone make an informed decision. My contact information is clearly there if you want to reach me, whomever responded to this review.

March 23, 2024

Under no circumstances should you consider buying from this place. They post cars on Facebook Market place for thousands less then they have them listed for on their website, I noticed the difference and More

by Bryan Langehennig
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Sales Manager
Mar 25, 2024 -

Ingram Park Chrysler Jeep Dodge RAM responded

Bryan, I'm sorry to read about your experience. We aim for transparency in our pricing and it's clear we've fallen short here. This is not the impression we want to leave with anyone visiting us. Please reach out so that we can discuss this matter further and find a resolution together. Thank you, Justin Chin - Customer Relationship Manager - jchin@ipacchrysler.com

March 21, 2024

Awesome experience purchase a custom order jeep. I highly recommend IPAC and Ivan. They took good care of me More

by fasherman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan
Mar 21, 2024 -

Ingram Park Chrysler Jeep Dodge RAM responded

We're glad to know you had an awesome experience with us at Ingram Park Chrysler Jeep Dodge Ram. Thanks for recommending Ivan and our team! Enjoy your custom-order Jeep!