Ingram Park Chrysler Jeep Dodge RAM

I live in Montgomery Alabama My wife and I could not reach a satifactory deal there for a SUV that we wanted. The sales team at Ingram Park Chrysler Jeep Dodge of San Antonio worked very hard to negotia reach a satifactory deal there for a SUV that we wanted. The sales team at Ingram Park Chrysler Jeep Dodge of San Antonio worked very hard to negotiate a deal with my credit union which in the end left me dissatified and I told all of them that I don't the SUV. This team then decided to work with me directly. At first I hesitant to work with them because I felt that without my Credit Union backing I would be taken advantage of, but Mr. Sias assured me that this would not happen. I told him what my credit union said they could do for me and if they could not match or do better then I would not I would purchase the vehicle. What must be noted is that I had never seen this kind of vehicle at all so it was completely an unknown to me. When I next heard from Mr. Sias he said that he and his team work very hard to give me every discount they could to match my Credit Union's preposal. I was impressed so much so that I made the trip to they're location the next day to closed the deal. We met with several dealers to include the General Manager Bob Ralph who all made us feel so unique and special. I was also met by Mr. Maurice who explain to me what took place to bring about this phenomenal deal that made me and my wife very happy. He gave us a minitour of the plae and went over ever feature of this SUV. We purchased the 2012 Dodge Journey which had a hugh amount of features which was jaw droppers to me because I thought this would be a basic vehicle with maybe only one nice feature at best. All I can say is "WOW"!!! the features went on for days... We are so please with this vehicle, more so than any other vehicle that we've ever owned. I thank all the staff members of the Ingram Park Chrysler Jeep Dodge dealership in San Antonio for making this long journey well worth our time. GO.... Ingram Park Chrysler Jeep Dodge Ram !!! Clarence and Naneita.. More

I just wanted to say that Scott & Danny were a great duo to do business with. The whole process went by smoothly and very professional. I had called Danny and explained to him that I was currently at th duo to do business with. The whole process went by smoothly and very professional. I had called Danny and explained to him that I was currently at the time in a bit of a financing dilemma with another dealership (which by the way was Danny's former place of employment) trying to get approved but that something minor from my divorce was a small obstacle that wouldn't let me get financed from them. Danny then talked to his manager Daniel and he had Scott step in and help us out, as Danny was tied up with a previous engagement and wasn't able to be there at the time when my girlfriend and I showed up at the dealership. Not only did Scott help make the deal happen, but the little problem that had come up from the financing dept. at the other dealership wasn't a factor and never brought up, and the payments fell within our budget! Financing dept. was awesome to work with and helpful. Cudos to Scott, Danny and everybody involved in our purchase of a brand new 2011 Dodge Ram 1500 Hemi single cab truck, which only had about 17 miles on it when I drove it off the lot and been lovin' driving it ever since! I never once had any doubts from Danny, as he had put my girlfriend and I in a brand new 2011 Dodge Caliber just exactly one year ago today, and just knew that the time was right to let him do it all over again. Thanks again guys and I will definetely come back and buy another vehicle in the future from you guys when that time comes again and recommend your team to everyone I know who's in the market to buy a car. Have a good one from Raymond & Maria. More

Matt was great! He was very friendly and very helpful. My lower score on the overall experience has to do with a finance representative; nothing to do with Matt in sales. I believe the finance representa My lower score on the overall experience has to do with a finance representative; nothing to do with Matt in sales. I believe the finance representative's name was Victor. I am unsure because he did not leave his card with me. After getting my paperwork and looking over it a few days later, I found a service contract for $550 for oil changes that he completly did not mention when buying the car. When I called to get an explination from him, he put me on hold for well over 5 minutes when another representative picked up. She indicated he was with a customer!? I let her know I had already been speaking with Victor and he had placed me on hold...how could he be sitting with another customer? She interupted them and came back with a half explination that I did not actually pay the fee (though it was in my itemized bill)because he gave me a lower interest rate. At this point, between being placed on hold several times from three different representatives, I had been on the phone for 20 minutes. I let her know I was upset with the entire situation and wanted to hear from HIM exactly what I did or did not pay for. She said he would call me back later that day. In the mean time I called the number on the oil change service card to find out I had free oil changes. I looked over the paper work and found my monthy payment was the same and the interest rate a bit lower. All of this would have been fine and I am smart enough to understand, if he would have just MENTIONED it in the meeting! Now it is two weeks later and I still have not heard from him. I would think spending over $35,000 would atleast warrent a call back. Overall, this was a horrible customer service experience! I just do not want it to reflect back on Matt, who was wonderful! More