Ingram Park Chrysler Jeep Dodge RAM

wanted to charge me to have another jeep brought in, ran my credit with 8 companies, didn't give me a good price on my trade in, sold me my jeep then told me they had to change the tires unless I want to sp my credit with 8 companies, didn't give me a good price on my trade in, sold me my jeep then told me they had to change the tires unless I want to spend another $4000. I bought my jeep there, but I should have went some where else. I really like my sales man and that is why I bought from there. Had to do it again I would have gone somewhere else. More

We love our new 2013 Town & Country and IPAC. This is our second Town & Country. Our first was a new 2006. We enjoyed every one of the over 100,000 miles we put on it. The IPAC service department was out our second Town & Country. Our first was a new 2006. We enjoyed every one of the over 100,000 miles we put on it. The IPAC service department was outstanding in maintaining the car. When we decided to get a new Town & Country Larry Gillman from the IPAC sales department did a wonderful job in guiding us through our search and decision process. His superb care lead us to become the proud owners of another Town & Country. We appreciate knowing IPAC will give us and the car the best of care. Ken & Lee Wells More

The service was wonderful and people very helpful and friendly which really made me feel very comfortable. I would recommend IPAC to everyone. Really a nice experience for me and my husband. Thank you friendly which really made me feel very comfortable. I would recommend IPAC to everyone. Really a nice experience for me and my husband. Thank you IPAC Danny Martinez and Anette Arellano for helping us. More

Problems receiving vehicle requested, but eventually was able to obtain a vehicle i liked. Justin was very helpful and friendly. He did everything he could to make sure i was satisfied at the end of transac able to obtain a vehicle i liked. Justin was very helpful and friendly. He did everything he could to make sure i was satisfied at the end of transaction. Daniel at first was very helpful, but toward the end almost seemed once papers where signed could care less about me and customer service went out of the window. He also had argument with my friend who took to me to pick up vehicle. I was given a "window sticker" to review for vehicle to be picked up from different city. Not knowing there was a 8.4 unconnect system option with no navigation option, and that the 1.4 liter engine was available on a non-rallye version of the dart, i agreed on the vehicle since everything else matched my needs. When car arrived after the vehicle was driven 500+ miles, it was a sxt not rallye, and no navigation, again, not knowing there was a 8.4 uconnect/nav option. The whole reason i wanted the touch screen was for the navigation, and could car less about satellite radio or a back up camera. I signed the papers wiling to deal with the fact not rallye since liked vehicle and had engine and rims i wanted. Once Justin was helping me set up the bluetooth to the vehicle, inquired about how to use navigation since didnt see on touch screen. This was when justin went inside to check the "window sticker" that i had viewed. However, no "window sticker" was brought just daniel jex. At this point was where daniel tried to make it seem like it was my fault since i reviewed the "window sticker" rather then trying to work with me to find a solution. I was paying alot for this vehicle and wanted to make sure vehicle i liked since will be my form of transportation for many years to come. This was the point and time i began to call my mother who knows many people at the lot, and my uncle sits on their board of directors, to see what action i should take. While i was on the phone daniel and my friend began to argue and it got to the point where daniel took the keys from me and said we just wont make a deal on the vehicle. Once this took place i spoke with bob ralph and explained the situation with the vehicle. He and justin did everything they could to try to fix the problem and assist me. The where able to find me a rallye dart, with NAVIGATION, sunroof, and upgraded speaker system in San Antonio for me, not the color i originally ordered (but liked red car also), and didnt have the same black color seats i liked (but still nice color grey), also had about 150 more mile then red one (~800 miles when i got vehicle). The very next day i was able to pick up the new vehicle from the lot and all was well. I love the vehicle and it has every option i could possibly need. More

I visited a few dealerships in the days previous to my purchasing my vehicle from you. I was impressed with the customer service I received from Walter Koch and Amanda Guzman. Walter also impressed my b purchasing my vehicle from you. I was impressed with the customer service I received from Walter Koch and Amanda Guzman. Walter also impressed my boyfriend who in turn forwarded the information regarding the vehicle to me. Walter immediately called me and we set up a time for me to come in. Amanda took over from that point and also offered great service. I was very pleased with her and everyone else I came into contact with from the time arrived at IPAC until the time I drove off with my new vehicle. Since thein Amanda has gone above and beyond to answer questions and provide follow up information. I deal with vendors and sales people on a daily basis and am not easily impressed. Your employees at all of the delearships should be commended for thier friendly non-aggressive customer service. My boyfriend will be purchasing a car in about 6 months and it is very likely that he will purchase his new car from IPAC. Thank you Paula Bowers More

I stopped into this dealership while I was looking for my new car. My salesman, Chad Tucker was great. Took his time to show me the vehicles I wanted to see, even in the rain. I was very direct about what new car. My salesman, Chad Tucker was great. Took his time to show me the vehicles I wanted to see, even in the rain. I was very direct about what I wanted and how I was going to finance my vehicle. Chad respected my wishes and was very professional. Daniel Jex only talked to me briefly but the short time spent was comfortable and he seemed willing to help. Dealing with the finance manager, Phillip Espinoza, felt rushed. He fired off forms at me at a ridiculously fast rate and hit me with "sign here, sign here, sign here". Mr. Espinoza, while professional, really didn't seem to care either way about my purchase. Probably because I brought my own financing. When my wife went back to sign the paperwork later he told her "don't worry about what your signing, he already read it" referring to me. I understand that most car dealers make their money on financing, but I still feel that I should have been treated with a little more respect. Overall my experience was pretty good but the finance department kept this rating at a 4 rather than a 5 across the board. If I could rate individual departments sales would get a 5 and the finance department would get a 3. Going forward I will probably shop somewhere else the next time I am in the market for a new car. The probability of me recommending this dealership to friends or family is also pretty low, probably around a 2, just because I don't want someone else to feel pressured. More