Ingram Park Chrysler Jeep Dodge RAM

I visited a few dealerships in the days previous to my purchasing my vehicle from you. I was impressed with the customer service I received from Walter Koch and Amanda Guzman. Walter also impressed my b purchasing my vehicle from you. I was impressed with the customer service I received from Walter Koch and Amanda Guzman. Walter also impressed my boyfriend who in turn forwarded the information regarding the vehicle to me. Walter immediately called me and we set up a time for me to come in. Amanda took over from that point and also offered great service. I was very pleased with her and everyone else I came into contact with from the time arrived at IPAC until the time I drove off with my new vehicle. Since thein Amanda has gone above and beyond to answer questions and provide follow up information. I deal with vendors and sales people on a daily basis and am not easily impressed. Your employees at all of the delearships should be commended for thier friendly non-aggressive customer service. My boyfriend will be purchasing a car in about 6 months and it is very likely that he will purchase his new car from IPAC. Thank you Paula Bowers More

I stopped into this dealership while I was looking for my new car. My salesman, Chad Tucker was great. Took his time to show me the vehicles I wanted to see, even in the rain. I was very direct about what new car. My salesman, Chad Tucker was great. Took his time to show me the vehicles I wanted to see, even in the rain. I was very direct about what I wanted and how I was going to finance my vehicle. Chad respected my wishes and was very professional. Daniel Jex only talked to me briefly but the short time spent was comfortable and he seemed willing to help. Dealing with the finance manager, Phillip Espinoza, felt rushed. He fired off forms at me at a ridiculously fast rate and hit me with "sign here, sign here, sign here". Mr. Espinoza, while professional, really didn't seem to care either way about my purchase. Probably because I brought my own financing. When my wife went back to sign the paperwork later he told her "don't worry about what your signing, he already read it" referring to me. I understand that most car dealers make their money on financing, but I still feel that I should have been treated with a little more respect. Overall my experience was pretty good but the finance department kept this rating at a 4 rather than a 5 across the board. If I could rate individual departments sales would get a 5 and the finance department would get a 3. Going forward I will probably shop somewhere else the next time I am in the market for a new car. The probability of me recommending this dealership to friends or family is also pretty low, probably around a 2, just because I don't want someone else to feel pressured. More

Worst experience after the sale. Finance department did not mention options that we could opt out of, incorrect spelling of our address on contracts, shady financing (asked numerous times about interest ra not mention options that we could opt out of, incorrect spelling of our address on contracts, shady financing (asked numerous times about interest rates, no response), also lied about service contract and told us it was valid at any dealership when only availabe at IPAC. Sales manager never called back when he stated he would. Have not heard from our salesmen since sale. Nice customer service after the fact from Lorna Stevens, who was a great help and got our refund done quickly as promised. GM, Wes and Bob were both accessible and listened to why my husband and I were upset. Even though I dont' think anything can be done to change my opinion about the dealership, I am glad that both GM's took the time to listen to what happened, and I hope that they make the changes in they need to. I would suggest going here, they have great jeeps that you cannot find at other dealerships. I would just tell you not to trust your finance person and don't be afraid to ask questions. Look at everything carefully. I should've known it was too good to be true and asked the questions and gotten the answers I wanted to. More

Using USAA car buying service, IPAC was one of the three dealers listing a competitive price on a 2013 Jeep Wrangler Rubicon. After submitting the request online for pricing Ashley Mendoza called within 5 dealers listing a competitive price on a 2013 Jeep Wrangler Rubicon. After submitting the request online for pricing Ashley Mendoza called within 5 minutes and offered any assistance we might need. Later in the day we decided to make the 60 mile trip to view vehicles. Ashley had left for the day and we were referred to Larry Gillman who handled the transaction and completed the sale. Larry and the whole IPAC team were great and worked hard to get our business. Larry saw my defensive posture due to other "New Car Dealer" experiences and quickly let me know that his philosophy is to treat every customer the same way he would like to be treated. The "GOLDEN RULE" approach was much appreciated and after a few hours a great deal was made on a new Jeep. If you are in the market for a new vehicle, do yourself a favor and give the IPAC team a chance to earn your business. You'll be glad you did. More

We are Really Satisfied with the whole outcome. Real dependable and reliable. Great prices. Me and my dad were both happy to buy a truck from this place. Recommend this place 100% and to talk to Amanda dependable and reliable. Great prices. Me and my dad were both happy to buy a truck from this place. Recommend this place 100% and to talk to Amanda Guzman! More

The wife and I experience at IPAC was phenomenal! Rob Sumter was our Sales Associate. I found his service to be very professional, courteous, and reliable. He worked very diligently to make us happy as Sumter was our Sales Associate. I found his service to be very professional, courteous, and reliable. He worked very diligently to make us happy as a customer and explained the process in full detail. This provided my wife and I with a hassle free and comfortable buy. We purchased a 2013 Chrysler 300S. Furthermore Phillip Espinoza, Finance Manager was very patient and knowledgeable on our question and options for financing and additional warranty. I definitely will be recommending IPAC, Rob Sumter, and Phillip Espinoza to my friends, family, coworkers etc. looking for a comfortable vehicle purchase experience. Job Well Done IPAC! More

This is the second car that I purchased from this particular dealer. They are friendly and the price was great for 2013. That was my birthday gift to my self as well as Xmas. Thank you to all of you particular dealer. They are friendly and the price was great for 2013. That was my birthday gift to my self as well as Xmas. Thank you to all of you for making this wish to become a reality. More

THE DEALERS MANAGER GAVE ME AN OFFER AND I WAS HAPPY WITH IT. I WAS WILLING TO GET THE CAR THEY COULD GET ME THEN THEY CALL ME 4 DAYS LATER TELLING ME THE FINANCING DID NOT GO THROUGH. THEN HE GIVES ME ANOTH IT. I WAS WILLING TO GET THE CAR THEY COULD GET ME THEN THEY CALL ME 4 DAYS LATER TELLING ME THE FINANCING DID NOT GO THROUGH. THEN HE GIVES ME ANOTHER OFFER AND FROM WHAT I KNOW AS A WOMAN I THOUGHT IT WAS A GOOD DEAL AND I WAS ALL FOR THE DEAL HE GAVE ME AND AS I GO TO SIGN THE PAPERWORK IT WAS NOT WHAT I AGREED ON. HE SAID I WOULD STAY WITH MY CREDIT UNION I HAVE AND WOULD ONLY HAVE TO PAY $500 TO PAY THE TRADE-IN AND WOULD HAVE THE SAME APR AND PAYMENTS. I ASKED HIM "REALLY? SAME APR AND PAYMENTS WITH THE SAME CREDIT UNION?" HE SAID "YES" SO I WENT WITH IT AND THE DEAL WAS WITH A BANK. I TEXT MY SALES MAN SAYING "I DECIDED I DO NOT WANT THIS CAR AND I JUST WANT MY CAR BACK" AND SINCE IT WASNT FINANCED YET IT WOULDNT BE A BIG DEAL AND IT WASNT BUT HE CC'D ME ACCIDENTALLY WHEN HE FORWARDED MY MESSAGE TO HIS MANAGER WITH A RUDE TEXT ABOUT ME. SO I DO NOT RECOMMEND THIS PLACE OF LIARS. More

Larry Gillman was the MOST FRIENDLY guy! He was very helpful and knowledgeable about ALL aspects of EVERY model he showed us! There was an exemplified willingness to work with us within our budget. Larr helpful and knowledgeable about ALL aspects of EVERY model he showed us! There was an exemplified willingness to work with us within our budget. Larry took GREAT care of us! I would recommend this fun, friendly, and enthusiastic gentleman to ANYONE who wanted to purchase a char from this dealership! I guarantee, you will NOT be disappointed!! GO GET A CAR FROM LARRY! More

Ms. Amanda Guzman made me feel very comfortable Ms. Amanda Guzman made me feel very comfortable throughout the process that led me to purchase my 2013 Jeep Compass. Ingram Park was my fourth Ch Ms. Amanda Guzman made me feel very comfortable throughout the process that led me to purchase my 2013 Jeep Compass. Ingram Park was my fourth Chrysler/Jeep dealership that I had visited. The other dealerships just wanted to sell me a vehicle and nothing else. They were OK, but nothing like the comfortable and professional atmosphere that Amanda brought to every meeting we had that led to the final deal and sale. I was looking for a new Jeep for over four years and almost decided to wait another year, but Amanda and Ingram Park Chrysler/Jeep made it happen. It's always a tough choice to make a decision to choose a new vehicle over your current vehicle (2002) which is performing well and is paid for. Amanda guided me thru the new selection, the trade-in process, the finances and incentives in a fair and balanced way. I had all of my own concerns considered and approved all the way until the finel paperwork was signed. With the help of Mr. Daniel Jex in the final stages of the sale, Amanda made this a very pleasant and successful experience for me. I believe I received the best deal I could have gotten anywhere and I look forward to the great service after the sale. Besides, with the short time I have had this vehicle, I love this Jeep Compass. Thanks again, Amanda. Gene More