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Ingram Park Chrysler Jeep Dodge RAM

San Antonio, TX

3.8
1,275 Reviews

7000 Northwest Loop 410

San Antonio, TX

78238

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Showing 1,275 reviews

February 28, 2025

bad service start n finish. after service lousy. was not pleased when this was done. before I got there. very under minded. More

by Fernando
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Giehll
February 26, 2025

Best car/truck buying experience! Christopher was awesome in regards to refinancing my Jeep Gladiator. More

by Texas Harry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher
Feb 27, 2025 -

Ingram Park Chrysler Jeep Dodge RAM responded

Harry, we're delighted to hear that Christopher made your refinancing experience a great one at Ingram Park Chrysler Jeep Dodge Ram! Thanks for sharing your feedback with us. Welcome to the IPAC family!

February 25, 2025

The customer service provided during my entire car purchasing experience was excellent. I really liked how down to earth all the staff was. More

by Hervey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike product specialist & Cody sales manager, Bob Lombrana, Mike Smith
Feb 25, 2025 -

Ingram Park Chrysler Jeep Dodge RAM responded

Hervey, we're delighted to hear that you had an excellent car purchasing experience with our team at Ingram Park Chrysler Jeep Dodge Ram. Thanks for the kind words! Welcome to the IPAC family!

February 18, 2025

Only giving one cause it's required. Worst bait and switch of my life. Even if you call and speak with someone the price will still be inflated when you arrive. I drove from Austin with More

by Rj_zapata
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ray; Christopher McKinstry
Feb 19, 2025 -

Ingram Park Chrysler Jeep Dodge RAM responded

Rob, we strive for transparency in our sales process, so it's concerning to read this feedback. I'd like to address any misunderstandings directly and ensure you receive accurate pricing for the vehicle in question. If you're open to giving us another chance, please reach out. Thank you, Justin Chin - Customer Relationship Manager - jchin@ipacchrysler.com

February 15, 2025

Service visit and advisor were exceptional. Service advisor went an extra mile to provide the same day service I needed. More

by tessilou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Harris
Feb 17, 2025 -

Ingram Park Chrysler Jeep Dodge RAM responded

We're delighted to hear that your service visit at Ingram Park Chrysler Jeep Dodge Ram was exceptional and that our advisor went the extra mile for you. Thank you for sharing this positive feedback and for being part of the IPAC family!

February 13, 2025

🚨 THE MOST BLATANT BAIT-AND-SWITCH SCAM I’VE EVER EXPERIENCED – A WARNING TO ALL BUYERS 🚨 If I could give negative stars, I would. This scam shop of a dealership represents everything that is wro More

by brew_mba
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Johnny Sias, Justin Rodriguez, Rob Sumter, Kevin Whitchurch, Jody Seabolt
Feb 14, 2025 -

Ingram Park Chrysler Jeep Dodge RAM responded

Brad, your experience is deeply concerning and not at all what we strive for. We take these allegations seriously and would like to address this situation directly with you. Please reach out when convenient so we can discuss further steps towards resolution. Thank you, Justin Chin - Customer Relationship Manager - jchin@ipacchrysler.com

Feb 16, 2025 -

brew_mba responded

Justin, Your message is quite ironic, considering the absolute circus of a dealership you represent. While I understand you may not have personally been involved, you’re still part of this disaster, and quite frankly, I’m baffled that any owner would allow this level of incompetence to thrive under their watch. Before I continue leaving more scathing reviews—over 50 so far—along with filing a BBB complaint for San Antonio and reaching out to the Texas Attorney General’s Office (letter attached to email), let me spell out exactly why I’m beyond furious. The service I received at your dealership wasn’t just bad—it was the most dishonest, crooked experience I’ve ever had. And trust me, that’s saying something. To add insult to injury, the same Jeep I inquired about is still listed today on your website for $33,921—about $800 less than when I was there, when the price was originally $34,646. Cody and Joshua, who both deserve gold medals in shady sales tactics and Micky Mouse math that makes zero sense, I told them the vehicle would sell for $32,500 due to its condition—tires included. Funny, because those tires looked more worn out than ones I had on my Toyota Tundra after 90,000 miles. This Jeep has 26,000 miles, and you expect me to believe those tires weren’t swapped? Please. And yes, I saw the Carfax report. Florida roads are not that rough, and if you remove all the excessive over spray of "Black Magic" - ultra shine xxxxxxxx that you drenched the engine and undercarriage in the Jeep is in great shape for a 2021 model. Here’s a thought: if you truly want to “address” the situation, start by being honest. Post your absurd $3,000 reconditioning fee and your laughable $999 add-ons like the tracker and “paint protection” (which no one asked for) on every ad, front and center. Spare your customers the nonsense about nitrogen in tires—no one’s buying that. Let’s not forget: I was more than ready to write a check for $35,000-$36,000, including tax, title, and license, with no financing, no waiting—just a done deal. But thanks to Cody and Joshua, that didn’t happen. Instead, I’ve spent hours calling out your dealership’s unethical practices across every platform I could find, and believe me, I’m just getting started. If you’re actually serious about making this right, my cell was provided via direct email to you. But understand this: as a MIL retiree with HUGE network and plenty of time on my hands, I have one singular mission every day—to make your dealership’s life miserable by ensuring everyone knows just how deceitful you are. My new hobby is dedicating my time to exposing your unethical practices. As noted above, I am actively reaching out to news organizations, investigative entities, consumer protection agencies, the Texas Attorney General, and organizations like the Better Business Bureau to ensure that your unethical practices are thoroughly audited and exposed at every possible level. One xxx Pissed Off Consumer!

February 04, 2025

Avoid this dealership! We recently bought a car from them and we ended paying more than the asking price! I thought I was paying the sticker price or less. After a coupl More

by Lui
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Johnny Sias, Justin Rodriguez, Kevin Whitchurch
Feb 07, 2025 -

Ingram Park Chrysler Jeep Dodge RAM responded

I'm sorry to hear about your experience with the pricing and return policy. We strive for transparency in our transactions, so it's concerning to learn that this wasn't reflected during your purchase. If you're open to discussing this further, please reach out at your convenience. Thank you, Justin Chin - Customer Relationship Manager - jchin@ipacchrysler.com

January 30, 2025

Unethical sales practices! Saw an advertisement online and went in after speaking to someone online. The sales person brought the car over and the MSRP on the sticker was 20k d More

by Annoyed
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Cory, sales manager
Feb 03, 2025 -

Ingram Park Chrysler Jeep Dodge RAM responded

Your experience is deeply concerning, and I apologize for any misleading information you encountered. We strive to maintain transparency in our sales practices, so this feedback is taken very seriously. Please reach out directly if you'd like to discuss further or have additional questions. Thank you, Justin Chin - Customer Relationship Manager - jchin@ipacchrysler.com

January 25, 2025

Domingo was very helpful friendly he was very attentive to keep me informed on my car More

by Theresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domingo
Jan 27, 2025 -

Ingram Park Chrysler Jeep Dodge RAM responded

Theresa, we are glad to hear that Domingo provided excellent service. Thank you for being part of the IPAC family!

January 16, 2025

IPAC Dodge: I took me vehicle in for a safety recall and was able to get it looked at that morning. I waited for it a couple of hours or so, but it was done as expeditiously as possible..I appreciated that More

by willread1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon Harris
Jan 17, 2025 -

Ingram Park Chrysler Jeep Dodge RAM responded

Thank you for being a loyal customer of Ingram Park Chrysler Jeep Dodge Ram since 2003! We're glad to hear that Solomon and our team provided efficient service during your recent visit. It's great to know you appreciated the waiting area amenities, including the coffee machine and shuttle service. We look forward to continuing to meet your expectations in future visits!

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