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Ingersoll Auto of Danbury

Danbury, CT

3.7
108 Reviews

102 Federal Rd

Danbury, CT

06810

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Showing 108 reviews

February 21, 2022

I came in at 9 am to do a software update that I was told could take up to 3 hours. I come back 6 hours later and they haven't even started on my car. I had to wait close to 7 hours total on something that s More

by sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Oliva
Feb 22, 2022 -

Ingersoll Auto of Danbury responded

Sam - Thank you for taking the time to tell us about your visit and for taking my phone call. We sincerely apologize for this lack of communication and for the inconvenience that this caused. Please know that we will review these concerns with our entire team so that we can improve our performance and provide the best experience possible for you and all of our Guests. I'm glad that we were able to help resolve your concerns and we look forward to working with you in the future. If you ever need assistance, please don't hesitate to contact me at 203-730-5766. Tom Oliva, Sales Manager

January 19, 2022

They are doing great so far. My car goes back next week. Everyone has been helpful. More

by Kate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Oliva
January 09, 2022

Clean, safe and friendly customer service Wait time was Clean, safe and friendly customer service Wait time was good coffee always hot to taste More

by mhl67chevelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Oliva
December 06, 2021

Always a pleasant experience. Their service and desire for a satisfied customer are hard to beat. More

by pager013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman
October 15, 2021

Very Poor communication. I had to call a few times a day in order to get a hold of anyone who knew anything about my car. they would tell they would call me back but never did. Plus they had my car for over More

by Mr.B
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd, Tom Oliva
Oct 16, 2021 -

Ingersoll Auto of Danbury responded

Mr. B - We want to learn more about your experience. Unfortunately, no one on our Service Team is familiar with these circumstances, and Tom Oliva is a Sales Manager - not a person that would interact with a service guest - and is also not familiar with this situation. Please do call Tom Oliva at 203-730-5766 so you can tell us more about these concerns.

August 07, 2021

Outstanding service. As a former Parts and Service Director I had achieved #1 customer satisfaction in the country for seven consecutive years. I always have a critical eye, although not wanting to co More

by ledshamlittle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Oliva
June 16, 2021

They were able to find the source of my problem, let me know what it was, plus it was pleasant and comfortable experience thank you. More

by MichaelWright324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Oliva
May 04, 2021

Easy and great experience ! Lisa is very organized and pays close attention to detail. Every question and concern was addressed immediately. Would definitely recommended to a friend More

by Jschildt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa , Tom Oliva
April 22, 2021

Absolutely fantastic service Heather was the best, very friendly very knowledgeable an absolute pleasure to work with, I have already recommended her to all my friends More

by jsprisco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
March 16, 2021

The dealership refused to honor the GM Educator's Discount when contacted about purchasing a 2021 GMC Canyon. The reason they gave for doing so was Covid changed a lot about the industry. That's tota More

by JCCFP
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Marsha Moskowitz
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