Ingersoll Auto of Danbury

Terrible experience in trying to purchase a certified used car from the dealership. Called ahead & set an appointment to see a few cars on the lot. The salesperson started out by saying there was a $600 used car from the dealership. Called ahead & set an appointment to see a few cars on the lot. The salesperson started out by saying there was a $600 fee for vehicle certification. NO MENTION OF THIS ONLINE...VEHICLE ADVERTISED AS CERTIFIED! Very deceptive advertising to lure prospective customers into showroom! THis fee is in addition to their exorbitant $700 documentation fee. Despite setting an appointment and telling them what vehicles I was interested in, vehicles could not be found on lot. Spent 10-15 minutes w/ salesperson walking their huge lot in the cold b4 I decided to drive a similar vehicle as a substitution. While driving around found one of the vehicles interested in which was covered in snow. This car was covered in snow & had to be removed b4 driving. The other vehicle interested in we were then told was being used as a "shuttle" and would not be back for another 15 minutes.! This vehicle had 2,500 more miles than advertised and were unwilling to negotiate price. Additionally, salesperson was unfriendly and detached giving us the impression we were an annoyance & couldn't wait until we left. More

Very courteous, and had me in and out in the expected timeframe, even washed my truck! timeframe, even washed my truck! More

Always receive excellent service from Ingersoll Auto. All employees greet with a smile, all very friendly. All employees greet with a smile, all very friendly. More

The entire process from check in to check out was seamless. They gotta be in and out in a timely matter. seamless. They gotta be in and out in a timely matter. More

Aldeir M. was extremely helpful in the leasing of my new Chevy Trax. He was so knowledgeable and patient in walking me through this process. Being a single wom was extremely helpful in the leasing of my new Chevy Trax. He was so knowledgeable and patient in walking me through this process. Being a single woman it was very comforting having someone like him guiding me. He was highly recommended to me by my son and daughter in law who have purchased several vehicles through him and now I fully understand why they did so., More

Professional, clean, helpful, courteous, and extremely competent. I would recommend Ingersoll Auto to anyone looking for a car dealership or repair service provider. competent. I would recommend Ingersoll Auto to anyone looking for a car dealership or repair service provider. More

Best sales experience ever! Aldo was so helpful and went above and beyond! He made the whole process great, from getting a great trade in price for my old car to getting us the Aldo was so helpful and went above and beyond! He made the whole process great, from getting a great trade in price for my old car to getting us the best deal for my new car. Although he isn't a salesman and works for KBB there, he still took time out to help us and has excellent customer service. Peter was our salesman, he was also very helpful and went above and beyond as well. The staff was super friendly and professional. Would recommend them to anyone! Overall excellent service over all!! Thank you all again!!!! More

Best purchase I have ever made was my 2020 Chevy Trax Premier (FULLY LOADED) from Karl Chevrolet in New Canaan. Leo always very helpful and nice. Amazing service always at Intersoll Auto of Danbury!!! Premier (FULLY LOADED) from Karl Chevrolet in New Canaan. Leo always very helpful and nice. Amazing service always at Intersoll Auto of Danbury!!! More