Ingersoll Auto of Danbury

I've been going to get my truck serviced here since I bought it and I've been very pleased with the service until this last time my vehicle was serviced and they found a nail in the tire I gave them the bought it and I've been very pleased with the service until this last time my vehicle was serviced and they found a nail in the tire I gave them the go ahead to repair the tire and that's were it went bad I waited over an hour for the repair and I still had to ask if it would get done More

Worst customer service of any dealership I’ve dealt with. Talked to several sales people, made a fair cash offer and never received any response back from anyone. This dealership screams bad business. Talked to several sales people, made a fair cash offer and never received any response back from anyone. This dealership screams bad business. More

BUYER BEWARE! !!! Ok so here goes, After weeks of searching for a new 3500 HD for our business i found one i liked, perfect right? I called to put a deposit down !!! Ok so here goes, After weeks of searching for a new 3500 HD for our business i found one i liked, perfect right? I called to put a deposit down first thing as we liver 3 hours or so away, They dont do deposits, ok they do a travel hold, so i request a salt of the earth gritty seasoned salesman, sounds weird but im a pretty direct person sometimes and prefer not to offend anyone or come off brash. They give me to a gentleman named aldeir, after a day of dealing with him i asked for someone else, again they returned me to him. Several miscommunications as we had a small linguistics issue. They have me call around get all my insurance reg etc, just to tell me it would be quicker if i registered the vehicle myself, I go down and drive the vehicle notice the tire light was on, the idler arm had a ton of play and the tailgate had a closing issue, I asked aldeir if this stuff would be repaired before delivery, he told me it would. Well they never sent the proper documents to the bank so the delivery was held up an extra 2 days. I asked for the repair orders to review the repairs and notice some of the things i had asked about aren't in there. He again assures me they are done. I receive the vehicle on Friday July 5th, The alignment is off the tailgate isn't fixed and there is still play in the front end. Now i am taking a day out of my shop to drive to a dealership 40 miles away to have the alignment done a week later, Lets rewind a smidge, They bring my paperwork for me to sign and tell me they'd overnight it, Its Tuesday that was Friday I just received it, and we are missing everything for me to register the car. Now they are overnighting that either, There's more but I'm exhausted from the entire situation honestly. I feel they were dishonest and underhanded the entire time. ..... Save you hard earned money and valuable time and go somewhere else.... I ll revise update if they make good somehow but i dont see how they can at this point. I just feel customer service has completely gone out the window More

Service is excellent, as are the service staff. I didn’t have an appointment, but they were able to provide the service I required . Best service in the area I didn’t have an appointment, but they were able to provide the service I required . Best service in the area More

Aldeir made everything very simple in the sales process. Great experience with the entire dealership. Great experience with the entire dealership. More

Aldeir Martins was awesome! ! He was professional & helpful! He made me very comfortable during a stressful time! If you want to buy a car, this is your guy! ! He was professional & helpful! He made me very comfortable during a stressful time! If you want to buy a car, this is your guy! More

Within a week of buying used car the airbag light came on. They want $900 to fix it. The only conclusion I can come to is that they reset the codes before they sell a car so the lights go off and you have on. They want $900 to fix it. The only conclusion I can come to is that they reset the codes before they sell a car so the lights go off and you have to pay for the repair. The odds that a car made it 8 years without the light coming on, then it breaks within 7 days are just too small. More

HI my concern is why the reason for include in the price some performance and in the end don't do? I lost 2 (two) tires for sure the cause never been rotated, even in the invoice is in 2 place is saying the some performance and in the end don't do? I lost 2 (two) tires for sure the cause never been rotated, even in the invoice is in 2 place is saying the rotation is been done. "B. LOFROT $74.95 FOR UP TO 6 QTS OF OIL,............. TOP OFF FLUIDS,.......ROTATE TIRES, ADJUST TIRE PRESSURE...... GUEST PAY $88.80; 1. COMPLETE OIL AND FILTER CHANGE AND ROTATION OF TIRES.......MONITORS", My 2 front tires are the same when I drove in and out, about the toping fluids, after they release the truck, I went inside for check again then one manager ask the technician for top the coolant since I told then, but not even the manager apologized, about the tires just told the last time was on range yellow, how a tire with 4/32 tread go to 0/32 to 3/32 in less than 5k, and when got home call twice and ask for a manager nobody call me back, I try to contact by email, somebody call me but told was his department, maybe need call the consumer protection since no one want to pay attention to my concern. More

Dealership could not deliver proper information about fuel type. Tried selling a truck that was not through a multi point inspection. Had a rattling in the motor and connections were open upon test drive fuel type. Tried selling a truck that was not through a multi point inspection. Had a rattling in the motor and connections were open upon test drive and overview. I waited for 20 min at the front after making an appointment and confirming online the day prior. Than to have the rep tell me I looked to young to buy a car. Refused to give me rates and tried locking me into a deal before the credit check. put me into a contract above sicker price on the truck. Ran my credit card even though for the hold amount even though I said I would not buy the truck until my questions are answered and the truck is reviewed. Multiple people were messaging and calling me claiming to be the same sales man. Would not get back to me with the questions and went no contact after I said I wanted a different truck. More

Very smooth purchase . 3.5 hr drive to dealer and truck was as nice as they had stated. Finance and sales top notch. Thank you Otto and Troy for a great experience . To 3.5 hr drive to dealer and truck was as nice as they had stated. Finance and sales top notch. Thank you Otto and Troy for a great experience . Tom More