Indy Trucks

First off I'd like to say that Steve was fairly easy to deal with and presumably did his best to help me out in any way he could. The rest of the experience was extremely unpleasurable. As an out of state deal with and presumably did his best to help me out in any way he could. The rest of the experience was extremely unpleasurable. As an out of state buyer on a bit of a time crunch I put a deposit on the vehicle after seeing it over facetime and reading the car fax which was encouraging. I flew out to drive the vehicle back and I even waited extra time to fly out upon Steve's request so they could run the truck through the shop. Upon arrival to the dealership visually everything was fine with the truck minus the fact that it was undetailed inside and out which isn't the end of the world, but it's a common decency to detail a vehicle you are selling. I purchased the vehicle and began my drive home that day. Shortly after leaving I realized they had also failed to fill the vehicle past a quarter tank which again is not a gigantic deal, but sort of just an expected decency. During my drive home the vehicle seemed to dip more heavily on the drivers side and I figured that maybe the drivers side coil spring was worn out and I would take as look at it when I got home. Two days after I had gotten home I was driving the truck to work and heard a loud bang and the entire drivers side front dropped about 2 inches. It was indeed the coil spring which had completely sheared off at the bottom. When I got the truck up on jacks and took the wheels off I saw that the front sway bar links on BOTH the driver and passengers sides had fallen off. This is what lead to the shock failing which was already probably in need of replacement. As someone who works on all my vehicles and comes from a family in the car business there is no possibility that both the front sway bar links failed just in the trip home and any competent shop tech would have seen that they were gone had the vehicle been put on a lift and inspected as I was assured it would be. The vehicle never should have left the lot with a non functioning sway bar as this is a safety issue and if this had happened on my trip home I would have been stuck and or the vehicle could have flipped. Driving this vehicle home from the dealership was a danger not only to my safety, but to everyone I drove by on my entire trip home. This comes down to either gross negligence by the shop techs or the vehicle never saw the inside of the shop. When I called my salesman to talk about the problem the only thing I was looking for was an answer as to why the vehicle was allowed to leave like that and to see if they would have the integrity to refund me the amount just for me to purchase new shocks and front links. I wasn't looking for labor costs only material costs. The salesman told me that he "didn't know what to say" as to why the shop techs could have missed this and was generally unhelpful. He then told me there was nothing he could do for me even after speaking to the owner of the dealership and told me that "the vehicle was cheap, old, and sold as is". Nowhere was it said that the vehicle was an "as is" sale and also just summing up a safety problem as "the vehicle is old and cheap" is one of the most unprofessional responses I've ever seen from a dealership. I also wouldn't consider $15k for first gen tundra to be cheap. I knew buying a vehicle of that age would mean there would be issues and I was prepared for that, however I wasn't prepared for the vehicle to come out of the shop unsafe with zero warning. I chose this dealership mainly because of the good reviews and yes I was in a time crunch, but I easily could have bought another vehicle from any dealership. This truck looked good, met my needs, and the dealership was extremely well rated. The fact remains they sold a vehicle with a non functioning front sway bar and a faulty shock which very easily could have caused excess body sway to the point that the vehicle could have flipped in an emergency situation. They were negligent and unhelpful and I wouldn't recommend buying a vehicle here to More

I bought a used car from Tom Wood Best Used Cars and have not even had it for 6 months yet. It has not worked correctly from day one. I've brought it back 4 times for the same reason and now they still wa not even had it for 6 months yet. It has not worked correctly from day one. I've brought it back 4 times for the same reason and now they still want to charge me for a repair that they should have made right at the beginning. All the people there have now disbanded and I cannot find the original sales person or the manager of the dealership to make this right. The building where the dealership was is now a Nissan dealership. The customer service has been the worst i've ever experienced. Buyer beware of Tom Wood!! They may be friendly before you buy the car but afterwards -- they shrug their shoulders and don't have any answers. TERRIBLE EXPERIENCE!! More

I went to this dealer having been recommended by someone in my family. From the minute I started my car search (which was all together about a month long) Andy was nothing but helpful and accommodating. He in my family. From the minute I started my car search (which was all together about a month long) Andy was nothing but helpful and accommodating. He was never pushy or hovering, I never felt like I was being manipulated into buying something I wasn't truly happy with. I did not know when I started my search was kind of car I was looking for, he nicely let me test drive what felt like half their lot. Once I had finally decided on a make and model, however none of the cars on their lost had all the options I wanted. Andy went above and beyond searching other dealers in and out of state till he found the exact care I wanted. He traveled to Michigan to get the car from another dealer. He also gave me a great deal on my trade in other dealerships I would have been upside down in my trade; Andy worked out my deal so I did not have to carry over any extra! I hope to have this car for a while but if I or anyone else I know needs a new car in the future I wouldn’t not hesitate to send them to Tom Woods Best and tell them to ask for Andy!! More

These are the worst dealerships and not because I have had one bad experience but after many problems with their sales and maintenance department. I have also heard horror stores from other customers as w had one bad experience but after many problems with their sales and maintenance department. I have also heard horror stores from other customers as well, so please be care if you look the purchase a used vehicle from any of these dealerships. More

I purchased a Tahoe from this dealer recently. It was a very pleasant experience. That is something usually not expected from the "average dealer" stereotype. They went above and beyond to satisfy my needs very pleasant experience. That is something usually not expected from the "average dealer" stereotype. They went above and beyond to satisfy my needs. I though I would have a difficult time getting approved for a vehicle with higher mileage but Andy Simmons and the finance manager got me a great rate, great payment and the vehicle I wanted! If you would like to buy a vehicle from a person and not feel like you are being passed off down the "conveyor belt" of salesmen then I recommend this dealer. They seem like a close knit group of people and work together to satisfy you. Still love the tahoe! More

I was going into a situation where my trailblazer, well in terms of gas was not financially viable for me, even before this big gas spike was not financially smart for me to have. I have never bought a car in terms of gas was not financially viable for me, even before this big gas spike was not financially smart for me to have. I have never bought a car on my own before (23). I visited andy first, got some info, then visited 3-5 other dealerships. WOW what a difference, Andy was very nice, calm and understood i was feeling things out and was a little nervous. the other guys, one especially pushed me to buy then and now hard. one just "happened" to have papers ready foor me to sign, pen-in-hand when i told them I WAS JUST LOOKING! needless to say I knew i was going to buy my car from andy. we went down several options, looked at my trade, what i was expecting for payments. He did not try and put me into a car, he tried to put me in the car I wanted. After several weeks I came across a sporty little 2006 nissan, met my gas mileage requirements, had a stereo system (im 23, not a requirement but ill take it!!!) and the price was right! Andy worked with me explaining every step of the way, and had me in the car I wanted quickly. My trade in qas licensed in michigan, but the Tom Wood team took care of everything for me getting the title transferred. andy got to know me, remembering what i do for a living, even my dog and my girl. Overall excellent experience. My next car will be from Mr. Simmons. Couldnt imagine a more pleasent experience. More

We bought a 2005 Jeep from them in December 2010 , this Jeep had a bad shaking and it shut down twice with us , and it start to shake and the enging light came on , we took it to two dealers that did not f Jeep had a bad shaking and it shut down twice with us , and it start to shake and the enging light came on , we took it to two dealers that did not fix it , it was random cylinder misfire, we call them and turned the car in since January to April, they did not fix the jeep, Me and my husband were paying each months a payment on jeep but we never have it, then the dealer claim they did not know what how to fix it and we swap the car with ford taurus , that had gas cap light is on and the driver seat hear is not working and it shake a little bit, the sales (andy) promise to fix all this, after few days the car did not start in the morning and we took it back for the service, I ask them nicely to the manager since we really have a very bad experiences with them since the jeep sat for monthes in their service , I ask them to be qick in the service and not to be so long please not a week, we do not have another car, My husband call them everyday they either did not answer him or they read from the same script they did not know when they get the job done, same answer every time and everyday ,we are very frustrated and we went to get the car even if we get it towed, we discover that they damage the back pumber, and they did not told us or give us a work paper or get the job done, my husband does no get his money easy , he is police office and every time he leave for work , I do not know if he will come back. hope this help you to be aware please we have a big nightmare. More

I bought my car from Andy and he was the best! I will recommend him to anyone I know that's looking to buy a car. His excellent attention to what I wanted and his willingness to help me made my visit a v recommend him to anyone I know that's looking to buy a car. His excellent attention to what I wanted and his willingness to help me made my visit a very positive one... I will never go anywhere else for a car! More