Indy Auto Man

All’s Well DID NOT END WELL It started out great, and perhaps even impressive. The communication, by text ahead of our visit, was top-notch. The salesman, Kaleb D., even offered to put the vehicle on hol perhaps even impressive. The communication, by text ahead of our visit, was top-notch. The salesman, Kaleb D., even offered to put the vehicle on hold since we were driving from nearly four hours away, so it would not sell while traveling. My wife and I were impressed and pleased with this level of support. We arrived and test-drove the 2017 Cadillac Escalade as planned. It was a beautiful, used but in very good condition vehicle. During the test drive, we quickly realized that the air conditioning was not working. There were a couple of other smaller issues that we took note of, but the largest issue we took exception to was the air conditioning. We arrived back at the dealership and engaged in a discussion on the small list of issues we had noted, and they agreed these were items that they would put their agreement to fix in writing as part of the purchase agreement if we were interested in buying the vehicle. It’s important to note that in this discussion about the air conditioning, the salesman admitted that whether we buy the car or not, this is something they will have to fix because anyone who looks at the car with interest in buying it is going to want to have working air conditioning. So, fixing it would not be a problem. At this time, my wife and I wanted to go back out and look over the vehicle further to make sure that some of the additional (used car) flaws were things we could accept when purchasing a luxury, brand-name vehicle. We spent about 15 minutes looking over the vehicle with a keener eye and discussing what we could accept, or what we were willing to fix on our own after taking ownership. We understood it was a used vehicle, but as a luxury vehicle, we did, and do, have certain expectations of what condition is acceptable, even when it is used. We returned inside the building to the salesman, Kaleb D., to discuss the price. I made an offer that I felt certain they would not accept, but I expected it to facilitate some discussion and reach a price that we were willing to pay, as I never buy the sticker price. Who does?! When the salesman returned from talking with his sales manager (because it was obvious that the salesman had ZERO negotiating latitude, he was just a pawn to go back and forth between the buyer and a manager acting as a master puppeteer), he started explaining the dollar amount they would come off of the vehicle (which was honestly fine if he had stopped there) and included that part of the “reason” they wouldn’t come off the price any further was because of needing to fix the air conditioning. At this time, I reminded him that he had already admitted that they would need to fix the air conditioning regardless (because any level-headed buyer would want it to work), so the repair of the air conditioning was not a factor in our discussion on price. THIS IS WHERE IT WENT BAD, FAST! At this point, the salesman quickly lost his demeanor and calm and said, “Technically, we don’t even have to fix it!” >>> Remember, just 20 minutes earlier in the discussion, he admitted that they would have to fix it because anyone interested in the vehicle would want it fixed?! At this point, I said, “That’s all I need to hear, we’re done, have a nice day.” My wife and I got up from our seats and began walking away, and he mouthed off “we’ll get more money….”(and I couldn’t hear the rest). From across the room, I turned and asked him, “What did you say?” and at that time, he wouldn’t even make eye contact. THE WORST, most PATHETIC excuse for a car salesman I have experienced in over 30 years of car buying. I could have overlooked his inexperience with selling and talking to people. I cannot overlook his unprofessionalism and bad attitude. DO YOURSELF A FAVOR AND SHOP ELSEWHERE. More

I found this Sierra 1500 via Carfax, got in touch and discussed all the details online. I was preapproved for the car and came to the Indy Auto Man dealership for the test drive. I confirmed my decision, discussed all the details online. I was preapproved for the car and came to the Indy Auto Man dealership for the test drive. I confirmed my decision, and I got the papers to sign in within an hour. It was not a long process, and the price was quite good. I'm glad to recommend it. More

I came from another state to pick up a just-like-new Jeep vehicle from them! With 250-mile free delivery, it was reasonable. Steve, among others, was a tremendous help. vehicle from them! With 250-mile free delivery, it was reasonable. Steve, among others, was a tremendous help. More

The dealership’s atmosphere was welcoming, thanks to Paris's friendly greeting. Their car lot had numerous SUVs, all in very good shape. Jordin’s approach was perfect; he gave us the independence to wor Paris's friendly greeting. Their car lot had numerous SUVs, all in very good shape. Jordin’s approach was perfect; he gave us the independence to work around while being readily available for expert advice More

DO NOT waste your time with these people. 90% of the reviews on Google are fake; take a look at yelp to see the honest terrible reviews of this place. After purchasing a $50k car from Ind 90% of the reviews on Google are fake; take a look at yelp to see the honest terrible reviews of this place. After purchasing a $50k car from Indy Auto man it took nearly 100 text messages and many unanswered phone calls to get a $5,150 warranty, that was never discussed with me, removed from my purchase. The $5,150 warranty (exact amount of my down payment) was simply labeled “portfolio” on the bill of sale to hide in there. Neat trick. This process took 2 months. All I wanted was a cancellation confirmation, instead I couldn’t get a phone call back. I was also conned into paying ~$750 in fees for “mandatory catalytic converter etching” - turns out that work was never done in the first place. I was told to go to the dmv 2 weeks after purchase as my title would be mailed there, after wasting more hours of my life at the DMV it turns out they hadn’t sent the title. I had to take another vehicle to work since you can’t drive a vehicle with expired tags on a military base. They couldn’t get the title work done until after my temp tag expired. Last but not least I was promised a second key to the vehicle. I agreed to the full retail price (PLUS paying their $750+ in fraudulent extras) because the comfort access keys for this particular bmw is around $750 total as the dealer has to program it. I was told the key would be shipped out the next day, that was a lie. I was told weeks later the key was shipped, that was a lie. I was then told they sent the key to the wrong address (how do you mess that up?) and finally when an envelope shows up 3.5 months later with a hole in it and a $1.50 stamp I’m told that “Indy auto man held up their part of the agreement it must’ve got lost in shipping” Apparently shipping an envelope without insurance that most likely didn’t have the key in it (oldest trick in the book for a SHADY DEALERSHIP) is upholding their part of the deal…and that it’s not their fault since it wasn’t on the “we owe” even though my salesman told me specifically not to put it on their “because we’ll just mail it to you, you can trust me.” After weeks of back and forth I was finally offered $350 towards a new key, keep in mind this is about half of what was required. However if I accept this I needed to sign a “goodwill agreement” - which is fine. However the non-disparagement clause on the goodwill agreement stating that I could never in a public forum say a bad thing about Indy auto man was a not fine! I decided to not give up my freedom of speech for $350 in hush money and rather warn potential customers to look elsewhere! I can deal with everything else I spoke about, but when you make a promise about something so simple as a second key just make it right. It’s not that hard to keep your word. You could even use the $750 you already charged me for work not completed! Bottom line: Go elsewhere, don’t trust a word they say. You’ll regret it! More

I had a great experience working with their sales team; everyone was incredibly helpful and knowledgeable about the cars. They all work as a team, which is nice to see. I highly recommend them. everyone was incredibly helpful and knowledgeable about the cars. They all work as a team, which is nice to see. I highly recommend them. More

Bea’s help with answering all my questions about car financing and securing credit approval was invaluable. With all the figures at hand and the price frozen for me for 7 days, I can make a big decision financing and securing credit approval was invaluable. With all the figures at hand and the price frozen for me for 7 days, I can make a big decision without pressure. Definitely recommend this dealership. More

One of the best deal I was involved in. I am in love with my Nissan Frontier, 2016, and gratefull for the support Kyle provided at the car lot during the test drive. The price was under mar I am in love with my Nissan Frontier, 2016, and gratefull for the support Kyle provided at the car lot during the test drive. The price was under market, great deal. More

Val is a great guy. Helped me through this taff process of getting a newer Durango 2020 and made it seem so easy. Highly recommended everyone looking for a use car visi Helped me through this taff process of getting a newer Durango 2020 and made it seem so easy. Highly recommended everyone looking for a use car visiting Indy Auto Man car lot in South East Street. More

The dealership attracted me with positive reviews and fair prices. Marcus, the salesman, was extremely professional. Just bought a 2020 Rouge from these guys and feel happy. 100% recommend. fair prices. Marcus, the salesman, was extremely professional. Just bought a 2020 Rouge from these guys and feel happy. 100% recommend. More