Indy Auto Man - Westfield

Indy Auto Man - Westfield responded

We sincerely apologize for your experience and the issues you have described with your vehicle. This is certainly not the experience we want for any of our customers, and we understand how frustrating and concerning these unexpected repairs can be. All of our vehicles undergo a safety and drivability inspection performed by a certified technician. Additionally, our managers drive each vehicle for three days to help identify any concerns that may not have been present during the initial inspection. If significant issues such as those you described were overlooked, we absolutely want to know about them so we can investigate what happened. Unfortunately, I have been unable to locate your account in our system based on the name associated with this review. I would be grateful for the opportunity to speak with you directly, better understand the issues you have experienced, and discuss what we may be able to do to help make things right. Please give me a call directly at 317-643-8749 and ask for Brandy. I genuinely appreciate your feedback and would welcome the opportunity to work toward a resolution.

Indy Auto Man - Westfield responded

We sincerely apologize for your experience, especially the lack of communication and the frustration surrounding your service appointments. We understand how disappointing it must have been to take time off work, experience delays, and leave without the results you were hoping for. This is certainly not the level of communication or customer service we expect from our team. Our standard process is to contact customers to schedule their appointments once all necessary parts have arrived at our dealership. This is specifically to prevent situations where a customer arrives for an appointment only to find that parts have been delayed or have not yet been delivered. I sincerely apologize if this process was not clearly communicated to you, resulting in an appointment being scheduled before the parts were available. Regarding the TV repairs, our agreement was to replace the damaged screens, which we completed. We did explain that we could not guarantee with 100% certainty that replacing the screens would resolve the underlying issue, although we were hopeful that it would. We certainly understand your disappointment that the TVs are still not functioning as expected. While we want to be transparent about what was agreed upon, we also recognize that the overall experience, particularly the communication and delays, fell short of our expectations. We genuinely value our customers and never want anyone to feel that their concerns have been dismissed. I would be grateful for the opportunity to speak with you directly and discuss whether there is anything reasonable we can do to improve your experience. Please give me a call at 317-643-8749 and ask for Brandy. I would truly appreciate the opportunity to discuss your concerns and see how we can help.

Indy Auto Man - Westfield responded

Thank you for taking the time to share your feedback! We’re glad our team was able to accurately diagnose the problem and successfully resolve the issue. We also appreciate your patience and understand the importance of timely communication throughout the repair process. Your feedback helps us identify areas where we can improve and provide an even better customer experience. Thank you for choosing Indy Auto Man!

Indy Auto Man - Westfield responded

Thank you for taking the time to leave us such a great review! We're thrilled to hear that Val provided you with an excellent experience and made the car-buying process easy and enjoyable. His knowledge, experience, and dedication to helping customers find the right vehicle are qualities we truly value. We appreciate your recommendation and are grateful for the opportunity to earn your business. Thank you for choosing Indy Auto Man Westfield!

Indy Auto Man - Westfield responded

Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Elijah provided you with exceptional customer service and made you feel welcomed, comfortable, and valued throughout the process. We take pride in creating a friendly, pressure-free environment where our customers feel like family, and it's great to know Elijah delivered just that. We truly appreciate your kind words and recommendation, and we'll be sure to share your feedback with Elijah. Thank you for choosing Indy Auto Man!

Indy Auto Man - Westfield responded

Thank you for taking the time to leave us a great review! We're so glad to hear that you had a positive experience with our team. Your satisfaction means a lot to us, and we truly appreciate your willingness to recommend us to your friends and family. Thank you for choosing Indy Auto Man!

Indy Auto Man - Westfield responded

Thank you for taking the time to share your experience with us! We're happy to hear that our team made the entire process easy and enjoyable. Providing helpful, friendly service is always our goal, and knowing you would choose us again means a lot. We truly appreciate your business and look forward to assisting you in the future. Thank you for choosing Indy Auto Man!

Indy Auto Man - Westfield responded

Thank you for taking the time to share your feedback. We sincerely apologize that your experience with Indy Auto Man did not meet your expectations. We understand how frustrating unexpected repair expenses and communication concerns can be, and we take your feedback seriously. Unfortunately, I have been unable to locate a customer account associated with your DealerRater username. I would be grateful for the opportunity to speak with you directly, better understand your concerns, and work toward an amicable resolution. Please feel free to contact me directly at **317-643-8749**. I look forward to speaking with you and seeing how we can help. Brandy Indy Auto Man