Independence Mazda

RUN from Mazda on Independence boulevard! On December 17th I signed a leasing agreement for a brand new carbon edition CX-5 I made a down payment of $2,000 which was supposed to be taken off On December 17th I signed a leasing agreement for a brand new carbon edition CX-5 I made a down payment of $2,000 which was supposed to be taken off the MSRP. I originally was there for a CX50 turbo edition but the payments were going to be in excess of $700 for a used vehicle so the salesman swayed me to look at a newer vehicle but it didn't have a turbo but had all the other features I wanted... so we talked it over he was going to take $2,000 off MSRP which would have put me around the payment I wanted. I signed all the documentation, went home and the next day I was supposed to pick up the vehicle. I gather the paperwork looked over the lease agreement and noticed they did not take $2,000 off MSRP. I told them I wanted to cancel the lease agreement and get a refund of my down payment the GSM Hannah refused stating that's not something that could be done. I was on the phone with Mazda (corporation) through most of our conversation and they let me know several times the individual Mazda dealership has the only authorization to request the cancellation of a lease agreement. I have called Mazda corporation several times to confirm this information and they have flat out told me Hannah is not telling the truth. I've have spent numerous hours trying to work through this issue and being lied to on a consistent basis very untrustworthy with unscrupulous business practices. She has threatened to add a repo to my credit also stating we(independence Mazda) will not be liable for the property that your leaving at the dealership. I refuse to take possession of a car that I do not want. Don't go to Mazda on Independence! After this heated conversation, I walked out to my car she followed me berating me stating "I was being very irresponsible because the salesman (Devontae) has children..... No your finance manager is being very unresponsible because he did not honor the deal the salesman and I agree to. The finance manager and the general sales manager will smile in your face while lying to you. The Independent Mazda has to cancel it themselves Hannah Mave is giving me the runaround, there's nothing that you could do for me after you lied to me. I do not want to do business with you. I'm paying MSRP they didn't even offer me the internet price discount of $1,000 and they didn't even take my $2,000 off the MSRP at all If they would have offered me anything off MSRP I could have got another turbo for the same price and they wouldn't have lost any money. If I was you I would run to a different Mazda immediately just skip the deplorable experience so hopefully your holidays will be enjoyable. They deserve negative stars. More

They told my daughter that she needed a brake fluid flush, so we did it. After their service department did the brake fluid flush and also inspected my daughter's car with a 100% pass. Me daughter got flush, so we did it. After their service department did the brake fluid flush and also inspected my daughter's car with a 100% pass. Me daughter got into a serious car accident do to "you guessed it, BRAKE FAILURE" the Police report wrote it up as no ones fault because they saw it was a brake failuer. Her car only has 12,000 miles on it. We called the dealer and asked them what they would do about it and they say nothing. They tried to tell me that brake bad failure had nothing to do with a brake line fluid flush. I did not get into argument with them because quite frankly they are xxxxxxx. The Emergency brake works perfectly. And if you know anything about mechanics, you'd know that emergencybrake is hooked up to the brake pads and thus if the emergency brake work, SO DO THE BRAKE PADS! Also if these xxxxxxx knew anything about the Mazda 3 (which they are supposed to since they are a Mazda Service and dealer, they would also know that the Mazda 3 has a very special braking system, it is called a split system. A split system is designed so that if you had brake failure DO TO A BLOW OUT OF A BRAKE LINE you would only lose 50% of your braking power! So with this said, THE ONLY WAY YOU CAN HAVE TOTAL BRAKE FAILURE LIKE THIS IS IF SOME xxxxxxx DID NOT BLEED THE BRAKE LINES PROPERLY OR DID NOT FILL THE BRAKE FLUID TO WHERE IT SHOULD BE!!!! dmv KNOWS ABOUT THIS AND SO DOES MY lAWYER. I gave these rejects the opportunity to fix the problem, but they are so arogant and think only they know cars. AVOID THEM LIKE THE PLAGUE. I'll be taking them to court. Not because I am trying to sue them. Only because my daughter could have been decapitaed in an accident do to their complete incompetance. And so could anyone who puts their faith in this lousy dealership. More

I purchased in March 2020. I never received a copy of my sales paperwork. They messed up my tag, refused to reimburse all the costs associated with that, and still have refused to send all of my financing p sales paperwork. They messed up my tag, refused to reimburse all the costs associated with that, and still have refused to send all of my financing paperwork over a year later. Not to mention, I was promised rebates to bring my trade down (7k negative equity), so I put down 5k cash. I’m still 11k upside down in the car because they did not give me the promised rebates... but I can’t really figure out what they did because I have no paperwork. What I have is a car with high payments (good interest rate) that I feel I was pressured into buying because I was lied to about rebates. I have issues with the car but I am so apprehensive of even going back to this dealership after my experience, I have just dealt with the issues! I am in a car that I’m not happy with, and I did not get the incentives promised. Unfortunately, I feel like they took advantage of me because I am female. Calls and emails were returned with none of the requested information, only “COVID is causing problems for us”... still no paperwork, still no answers as to why I’m 11k upside down in a new car that I should have been ok on since I put down so much cash... my car was never detailed as promised, and there are issues. Bottom line, if you’re female, I guess don’t go in here alone. Worst experience ever. If I can somehow get out of this mess, I will definitely go to another dealership for my next car. One that respects me as a female and actually comes through on their promises... and one that provides all of my signed paperwork!I emailed the manger (Jim Maus), and he didn’t even care. Beware. More

We contacted Joe Maus Mazda about a new 2021 Mazda CX-5 . We had Scott Bonack (BDC manager), and Mike Brooks from the sales team get right back to me. They both were awesome, friendly, and had everything re We had Scott Bonack (BDC manager), and Mike Brooks from the sales team get right back to me. They both were awesome, friendly, and had everything ready for us to test drive a new Mazda when we arrived at the dealership. All they needed was a copy of my drivers license. Mike went with us on a test drive, explained all the features of the SUV, and made me feel comfortable knowing this was the car for us. The FAMILY atmosphere is incredible at this dealership. I never in 35 years of buying cars have had a better experience. The process from start to finish was a little over an hour not including the great test drive. Hannah Maus helped me with the financing end of the sale. She was awesome! She answered every question we had and was a pleasure to talk with. This dealership will have a lifelong customer in me. Great cars, great people, great service....what more could you ask for. Thank you! Lynn More

I’ve bought 2 cars from here and both of them from George in the sales department. Both times everything was super easy and no BS, they gave me a great price from the start so we didn’t have to play games. in the sales department. Both times everything was super easy and no BS, they gave me a great price from the start so we didn’t have to play games. Everyone at the dealership is very nice and very professional! More

A fantastic experience at Joe Maus Mazda. I purchased a pre owned Mazda for less than 10k and they treated me like I bought a 60k vehicle. I’m very impressed with this dealership and am certain I’ll be bac pre owned Mazda for less than 10k and they treated me like I bought a 60k vehicle. I’m very impressed with this dealership and am certain I’ll be back. Ludgi, Dalton and Jack were professional and made the purchase a pleasant experience. If you’re looking to purchase a new or used vehicle try Joe Maus, I’m glad I did. More

Easy and listens to my interest This is my 4th Mazda from Independence Mazda. all 4 times my sales person was George. I have to say that I had a comfort level with Him. It was not l This is my 4th Mazda from Independence Mazda. all 4 times my sales person was George. I have to say that I had a comfort level with Him. It was not like other car dealerships was you feel pressured. It was relaxes and He always worked hard to benefit me the customer. For those who are looking to buy a car I highly recommend George. As for the dealership it was a very comfortable setting and the coffee is great. More

I just bought a 2nd Mazda from Mike Brooks. Best sales experience again with him! Walked in the door, and walked out an hour later! Such a pleasant experience working with Mike! He cares about his custome experience again with him! Walked in the door, and walked out an hour later! Such a pleasant experience working with Mike! He cares about his customers and even checked in with me a few days later to make sure I was happy with the new car!! More

Looking for a used MX-5 Contacted Independence Mazda about a used 2013 Mazda. Mike Brooks e-mailed me back with the Information And his personal phone number. He told me all Contacted Independence Mazda about a used 2013 Mazda. Mike Brooks e-mailed me back with the Information And his personal phone number. He told me all about the car and we agreed on a price.We took the chance and drove the 100 miles. The used MX-5 was SHOWROOM condition, just like he said. I've had some BAD experiences with other dealers but this was not one of them, Thanks MIKE, we had a good day. More

Car sold the night before we got there. Mr. Chris Martin (General Sales Manager) didn’t let his sales team know that the Mazda 3 on 10/08/19 that was already sold. He came in test drive the Mr. Chris Martin (General Sales Manager) didn’t let his sales team know that the Mazda 3 on 10/08/19 that was already sold. He came in test drive the car and done paperwork on tag transfer when he told the salesman it was already sold he was flabbergasted. I expected an apology but he said “You don’t know me”. How can a high position person told to a customer that way??? Mr. Martin needs retrained on customer skills. More