Import Masters

Stay Away, Fraud Purchased a great BMW from Salesman Alejandro in July 2017. I also purchased a 3 year - 36000 mile Extended Warranty for $3500. I brought the car home Purchased a great BMW from Salesman Alejandro in July 2017. I also purchased a 3 year - 36000 mile Extended Warranty for $3500. I brought the car home and had it checked out by my local BMW Dealer who gave the vehicle a perfect bill of health. The car has 62000 miles on it and figured I probably wouldn't have issues with the vehicle until long after the warranty expires. I filled out the proper paperwork and sent to both European Masters and Continental Warranty. The Warranty company told me the release was sent to Masters and they would send me the reimbursement. I sent several emails and voicemail to Kevin V. in finance and he refuses to contact me. Overall I was very satisfied with the process of the purchase and the vehicle. Great people work there from the sales Managers to the car detailers. It was a great experience. I find it hard to believe that I wouldn't be reimbursed after I cancelled my Extended Warranty. Now I have no warranty nor my $3500. This is down right theft. More

First BMW! First Car! Fantastic experience and great business especially as a first time car buyer. Got my loan and my BMW which I was aging for years on end. My sales pers Fantastic experience and great business especially as a first time car buyer. Got my loan and my BMW which I was aging for years on end. My sales person was ample and stayed in touch with me throughout the whole thing and made sure anything I needed was addressed and my requirements were met. Thank you so much Mohammad! More

Quick & Effective Service Had a terrific experience at European Masters. My salesperson Mohammad was great and so was the combination of the finance team and service department Had a terrific experience at European Masters. My salesperson Mohammad was great and so was the combination of the finance team and service department. The operation is professional. Was able to go in and leave same day with the vehicle in a couple of hours. Very pleased with all the great work and service that they've provided for me More

Hassle free and great experience Visited the dealership Sunday and met with Mohammad. From the beginning he was the most attentive, patient and informative sales person I’ve ever met. Visited the dealership Sunday and met with Mohammad. From the beginning he was the most attentive, patient and informative sales person I’ve ever met. His professionalism was top notch and made not only me but my family feel at ease and comfortable. The dealership itself was great and a friendly atmosphere. Came back Monday and drove home in a new car!!! Best dealership experience I’ve had by far. Will definitely recommend buyers to go there. Look for Mohammad, he will guide you through the process and make your car buying experience worthwhile!!! More

2014 BMW X3 I don’t spend more than 1 hour. Nice staff. Great sales person Alejandro. Everything went smoothly. Thanks guys . I would recommend to all my friends. I don’t spend more than 1 hour. Nice staff. Great sales person Alejandro. Everything went smoothly. Thanks guys . I would recommend to all my friends. More

Avoid. The only star is because Christine, my sales rep, was honest and professional, she personally deserves only compliments. The rest is a nightmare. I c The only star is because Christine, my sales rep, was honest and professional, she personally deserves only compliments. The rest is a nightmare. I came to Masters for a specific car, needless to say it wasn't there. I was ok with that since I was shopping for particular model, so I was shown another car which just came and was yet to be prepped. I liked the car and we agreed I'd come back with my mechanic. When I did, they told me the car was having bad issues and isn't available. So they offered another car, more expensive one. My mechanic looked at it and found several issues which they agreed to fix. The owner was there and was joking about buying off my mechanic to tell me that the car is fine. Or half-joking. Week later I'm back with the mechanic after they told me the car is fixed. And we see that all issues are still there. No sign of anyone doing anything about them. Then the owner comes and starts yelling at my mechanic: get out of my car! you don't know anything about cars! What a shame! Bottom line: avoid this place like a plague. They sell junk cars without taking any care of them. You might get lucky and get an ok car. Or get unlucky and get check engine light after first 60 miles (they erase computer's memory so it will take about that for lights to appear). They don't care about you getting good car, they don't add any value, just ripping you off. You'll do much better in other places (I bought my car the same day at another dealer just few blocks from them). More

Come get your refund I have had several issues with this dealership for fraud. I was a customer and now I'm suing. If you received a lemon or got into a fraudulent loan I have had several issues with this dealership for fraud. I was a customer and now I'm suing. If you received a lemon or got into a fraudulent loan please email us and join us to get your money and life back! v.lawrence10001@gmail.com Masters is going down. And for all you fake accounts with good reviews and customers who are brainwashed into giving good reviews because you felt they did you a service. Think again and do have a specialist look at your car. Then please contact us. More

Great first time buying experience Mohammed really made my first experience to buy a car a great one. Him being the charismatic person he is; he was able to find me the car I truly desi Mohammed really made my first experience to buy a car a great one. Him being the charismatic person he is; he was able to find me the car I truly desired and a good buy on top of that! He was knowledgeable about the cars and really thoroughly explained the process and made this first time buyer feel really comfortable. Thanks to him I am truly happy with buy and don’t regret it one bit. More

2015 BMW 7 Series Thanks Alex and Kevin for great experience at European Masterz Greatneck. I am very please with my purchase. Staff was professional and made my purcha Thanks Alex and Kevin for great experience at European Masterz Greatneck. I am very please with my purchase. Staff was professional and made my purchase so easy. More

Go see Alejandro If you need a car, go see ALEJANDRO. If you need to sell a car, speak with Norman. I traded in my old car and picked up a Lexus and am happy with the If you need a car, go see ALEJANDRO. If you need to sell a car, speak with Norman. I traded in my old car and picked up a Lexus and am happy with the choice I made. These guys are a car dealer and took a bit of time but they will work with you to go to the price that works for both parties. My car didn't have the navigation card but they followed through and got it to me even after the sale. One star away because the financial office is a bit of a hardball and test how far you'll go. More