Import Masters

Very Dissapointing Marian K lied about having a specific vehicle in stock just to get me to come in. The vehicle of interest was never available, according to one of sal Marian K lied about having a specific vehicle in stock just to get me to come in. The vehicle of interest was never available, according to one of sales people, but I was promptly offered a substitute. Seems like a very nasty ploy to get customers to come in. More

Great Company and staff! I came into European Masters looking for a specific BMW I already knew what features I wanted and my salesman Darryl was patient and helped me all the I came into European Masters looking for a specific BMW I already knew what features I wanted and my salesman Darryl was patient and helped me all the way through. I've never met a salesman who didnt get frustrated with all my requests! I would highly recommend European Masters to friends and family. More

Fantastic Experience Joe & Raymond were top notch.. Most women feel intimidated on their own at a car dealership, but my sales guy Raymond treated me as any other customer Joe & Raymond were top notch.. Most women feel intimidated on their own at a car dealership, but my sales guy Raymond treated me as any other customer with courtesy & clarity, when the car I wanted was gone he listened to my requests and found me a similar or even better option. The process was quick & clear. Joe S was fantastic they got me a finance deal that was bloody brilliant.... I would recommend European Masters to anyone. Great service & professionalism. Quality vehicles as well. More

Best Man in the Building Before you look elsewhere, please come by and ask for Mohammad. He’s real and is a person who you’d want to work with if you want someone who calls yo Before you look elsewhere, please come by and ask for Mohammad. He’s real and is a person who you’d want to work with if you want someone who calls you back and answers all your concerns. I felt insured and had no issues working with him. Highly Reccomend! More

Great car shopping experience Easiest and quickest car shopping experience I ever had. Their great priced cars drew me in. Salesman was very patient with me and purchase was very e Easiest and quickest car shopping experience I ever had. Their great priced cars drew me in. Salesman was very patient with me and purchase was very easy. They followed through with everything, great service, they even delivered the car for me out of state. I'd definitely go back and recommend them More

Great Experience Everything was perfect with the purchase! Great Mercedes . My salesman was perfect Credit process went very smoothly. Would reccommend you check ou Everything was perfect with the purchase! Great Mercedes . My salesman was perfect Credit process went very smoothly. Would reccommend you check out this dealership when looking for high end cars More

Had a positive experience My Salesperson Alejandro was great! I read some negative reviews about the dealership but decided to give it a try since the prices were so competitiv My Salesperson Alejandro was great! I read some negative reviews about the dealership but decided to give it a try since the prices were so competitive. Alejandro assured me he would do the right thing and he did, he didn’t have the exact car I was looking for but was able to find it for me. The manager was also very accommodating. Would definitely use them again in the future More

Waste of Time If you want to waste your time, call European Masters. Called in on Sunday morning (they are open Sundays, vs Saturdays) and talked to a young lady wh If you want to waste your time, call European Masters. Called in on Sunday morning (they are open Sundays, vs Saturdays) and talked to a young lady who told me I would be called back by Alejandro, the sales person assigned to me. That call back happened on Monday after I briefly used the chat function on their website asking again for any Sales rep to be available. And so the typical car salesman tactic start. The advertised price only applies when, ... the dealerfee's (over $1000.00) are non negotiable, but maybe I can do something about it... I can get you a better finance rate than what you have... Alejandro was aware that I am an out of state buyer and that I would put down a security deposit ones we have come to terms with the drive-away price. So I was convinced to possibly finance with European Masters (BMW Bank), so a hard credit inquiry was done (which will reflect negatively on my credit score). The rate was not competitive. I told Alejandro what parameters would work, yet again, I was told to hear back the next day. Overall, it was like pulling teeth to get in touch with Alejandro. So the next day arrives, at 11am I send a text to ask for an update and we actually come to terms. I am ready to place the deposit for a weekend pickup. 10 minutes later I was told the car already sold the day prior. The usual excuses, when there is no security deposit, blah blah blah... we are high volume, yada yada yada. It is clear there is a lack of communication between the sales agents and I question why I had a credit check done in the first place. Maybe, and I am going out on a limp here, if you would advertise with the real price and visibility of add on fee's, ones time wouldn't be wasted! More

Without stress Because entire staff encountered was polite Sales person Alex made us feel relaxed He was knowledgeable in his field answered questions asked. Very Because entire staff encountered was polite Sales person Alex made us feel relaxed He was knowledgeable in his field answered questions asked. Very professional and was not pushy Allowed us time to make decisions More

Perfect Car Buying Experience My salesperson, Mohammad B and the entire team .... from the receptionist to the staff prepping the cars - were wonderful. They made a potentially st My salesperson, Mohammad B and the entire team .... from the receptionist to the staff prepping the cars - were wonderful. They made a potentially stressful experience pleasurable. Mohammad made me feel like family. I left the dealership in my dream car in only a few hours. More