Import Masters

If you walk in here, please go to my man Mohammed. K thanks. I'm big on customer service before anything else, even the car. If the car's right but the customer service isn't, you're simply not getting my busine I'm big on customer service before anything else, even the car. If the car's right but the customer service isn't, you're simply not getting my business, period. Mohammed provided excellent world class customer service that I expect when buying a world class vehicle such as a German car. He went above and beyond from the moment I walked into the door till the moment I stepped into my vehicle to drive off. He's on top of his game and is honest and transparent all the way through. He understands the importance of following up with the customer. Even after the deal's over, we even chit chatted and joked about life and got to learn more about each other. He truly cares for his clients and I'm proud to have Mohammed as my sales manager as well as someone who I think I've made as a new friend. Can't wait to send all my friends over and come back in a few years. Keep it up bro! More

A very pleasant experience I would like to commend the salesman Mo. He is extremely knowledgeable and very personable! He has made my entire transaction super easy. I will defin I would like to commend the salesman Mo. He is extremely knowledgeable and very personable! He has made my entire transaction super easy. I will definitely be recommending friends and family to European Masters and more importantly to Mo! More

I’ll never forget the mannerisms, attentiveness and knowledge that sMohammad provided prior to my purchase of a Benz E350. I strongly recommend this place!! knowledge that sMohammad provided prior to my purchase of a Benz E350. I strongly recommend this place!! More

Very patient and helpful Mo was very helpful in choosing the perfect car. He had the patience to deal with me going back and forth between different cars and he was an expert Mo was very helpful in choosing the perfect car. He had the patience to deal with me going back and forth between different cars and he was an expert in knowing all aspects about the cars details. He is an example of what a great salesman should be. Highly recommend him to anyone looking to get their dream cars. More

Unmet expectation I read the reviews ahead of time and hoped for a positive experience but unfortunately my visit fell below customer service standards. When my party a I read the reviews ahead of time and hoped for a positive experience but unfortunately my visit fell below customer service standards. When my party and I arrived, we were not welcomed by staff at the door. We approached the desk which is a directly across from the entrance and still not greeted in a welcoming way. I shared that I wanted to see the Lexus RX350 that was advertised on their website and was asked if I made an appointment in advance. I did not, and my party was asked to have a seat and someone would be with us in 10 minutes. The quoted time turned into 40 minutes although Norman came by and introduced himself and made small talk. He said the vehicle was in storage and had to be brought over. My party and I appreciated him sharing that information. When we saw the vehicle, it was dirty on the outside with cob webs all over and the inside hadn’t been wiped down or vacuumed. Needless to say, the car was in no condition to be presented. Norman allowed us to test drive the car around by oddly, did not ask for my name or identification before handing over the keys. Also, we were not given temporary tags for the test drive. The car was left double parked on a busy street in front of the showroom and no one was there to point out it’s features or to give us the Carfax. Once we returned from the test drive, we were introduced to Mohammad. He was brief and also did not go into detail about the car. My party and I observed several cosmetic issues that was not made known on the description. We had to wipe away thick dirt from the vehicle in order to see the scratches and dings on the hood and body. We asked if the car could be cleaned and our request was declined because they were now setting up to close. Mohammed met with us to discuss expectations, provided the Carfax upon request and talked numbers. He was pleasant but the conditions were not ideal, as they also started to turn off the air condition in the showroom and the office we originally sat in. The selling price was well above the KBB value for a car that was in an accident and sustained damage to the front and rear not to mention the scratches, dents, gapes in the tires, and flawed rims. It was priced at nearly 29k with 52k miles. I don’t think the counter offer for 25k was unreasonable considering how much needed to be repaired and replaced but this offer was declined. Not sure why they would not want to sell a car that had been in storage for 4 months, perhaps there were other interested parties. Nevertheless, there were no other recommendations for other vehicles, they seemed content with letting go of a possible relationship. More

Excellent Service My brother was looking for a replacement car for me when mine was totaled when he saw a listing for a 2016 Mercedes Benz from this dealership. He told My brother was looking for a replacement car for me when mine was totaled when he saw a listing for a 2016 Mercedes Benz from this dealership. He told me that he had an amazing time with Mohammad and I can confirm that I did too once I got there. Mohammad was extremely helpful and gave us great tips for do a little DIY upgrades on the car. I would highly recommend this dealership for anyone looking for a car to purchase! More

If you want to ruin your car, service it in European Masters Changed engine oil in Global Motors, affiliated with European Masters on my 2016 BMW X5, which was purchased in European Masters. Engine oil cap fall Changed engine oil in Global Motors, affiliated with European Masters on my 2016 BMW X5, which was purchased in European Masters. Engine oil cap fall off on the highway. Engine damaged and replaced. Shop refused any responsibility. If you your car be ruined by poor care, buy it in the European Masters and go to service with Global Motors. More

Excellent The service is the best Quick and fast I would recommend anyone to go see Kendrik Professional, Polite, Friendly, and very knowledgeable. He woul The service is the best Quick and fast I would recommend anyone to go see Kendrik Professional, Polite, Friendly, and very knowledgeable. He would make sure you leave with the car you want and the price that is comfortable for you. Highly recommend. Thanks again Kendrik Really appreciate your help . Rabia Qanou 2017 Nissan Pathfinder More

Great customer service Louis was great in helping facilitate my car purchase. He was very attentive and worked with me remotely so I could come in once since I was traveling Louis was great in helping facilitate my car purchase. He was very attentive and worked with me remotely so I could come in once since I was traveling from NJ. He made the process quick, easy and seamless. More

Very good experience. Sales rep Luis was very helpful. I recently had a great shopping experience at European Masters with a salesperson Luis. He was very courteous and professional, obviously having c I recently had a great shopping experience at European Masters with a salesperson Luis. He was very courteous and professional, obviously having customer`s best interest in mind. I initially contacted them over the phone and spoke to melissa, an internet sales rep. She politely answered all my questions and made an appointment for the following Monday. Upon arrival a vehicle of my interest was all prepped and shining. All in all I did spend there quite some time including a test drive, applying for financing, which turned out to be of better terms than my own that I previously was approved for and signing a contract. At the end of the day I drove off in my new car and was very satisfied with the process. Being a 3yr old the car had a highway mileage in Pennsylvania and drove and felt like new. Before this place I shopped in two other dealerships in Long Island and they both felt very disorganised and unprofessional. This place has a great selection of premium higher-end European cars, mostly BMW, Benz, Porsche. The condition of each looked top notch. And best part was that they walk their talk by following their promise and reconditioning some worn off part that didn`t look the best. Thank you, guys, thank you, Luis. More