Impex Auto Sales

Purchased a vehicle form Teryl. ...Since it was an " AS IS " and was going to be shipped to Ct I needed to be sure that all was good. Since it delivery it is not able to be driven.. ...Since it was an " AS IS " and was going to be shipped to Ct I needed to be sure that all was good. Since it delivery it is not able to be driven...1 week. We are up to $2000 in repairs. Things they said were in working condition are not. My mechanic found mold in the cooling system. Teryl said the car was all checked out and yet the Tension Pulley bearings were so bad the entire belt was wobbling and making so much noise. The lift gate latch was broken so we could not open the hatch. Front brake system has to be completely replaced. AC not working at all....when I was told it did. I was responded back on a moments notice right up until it was delivered....then Crickets. STAY AWAY...they have no honor, no sense of what is right. More

I give them 1 star for there new building. Chris Bruce was our sales person. We found a car we liked and proceeded in test driving it. Came back and set down to have some numbers done. I sugge Chris Bruce was our sales person. We found a car we liked and proceeded in test driving it. Came back and set down to have some numbers done. I suggested that I could be the cosigner since I knew I had a better credit score. I checked several of time with Chris to make sure that we were both on the same page on me being the COSIGNER and he said yes. He comes back and present a bill of sale. Everything was fine until I find myself being the Primary buyer and not the Cosigner as I had requested. I brought it up to his attention and he assured me that I was the cosigner. After I asked for him to verify, he brings someone out to explain to me why they put me as the Primary buyer. I want people to understand that this was done WITHOUT my consent. After we went back and forth on this particular car and seeing how else we can get it without me being on the loan, my boyfriend goes with his dad to the bank directly to get a loan and is approved. My boyfriend then gets a call from Chris saying that it has been flagged as an illegal purchase and Chris sent the paperwork through without us finalizing anything. Tried calling Chris to see why he did that without anything being finalized by us and to see how it is illegal. I asked to speak to a manager and he got upset, said he would have his manager call me and hung up the phone. He then text me to say that they can not talk to me as I am not on the loan, funny as I have been on this process from the beginning. Ms. Jennifer (his manager) then calls me and we speak about the issue. She say that it is illegal and that no matter what, it was going to get flagged and that they did everything they can do to help us. We called the bank and it turns out that the dealership was the one who reported it as an illegal purchase not the bank. Crazy! Cant help but wonder if it was because of our ethnicity! Never the less we will be pleased to take our money somewhere else! More

Customer service was great , so many cars. .vans..suvs and other vehicles was fantastic, great timing...many options to choose from. Good prices to check out...very low on on warranty than many .vans..suvs and other vehicles was fantastic, great timing...many options to choose from. Good prices to check out...very low on on warranty than many other companies..I really like the overall services that they gave me..I hope they stand for there name. We Will See... More

They are responsive to sell but not to provide the service they promised. They gave us an "owe you" document to repair the broken passenger mirror and I specifically asked would get replace it with Ho service they promised. They gave us an "owe you" document to repair the broken passenger mirror and I specifically asked would get replace it with Honda parts and Sammy said "Yes. We'll make it right." Well, that was not true and after the paperwork was signed I can't even get a manager on the phone. Very disappointed and frustrated at this point. Would never buy from them again. More

Total slimeballs. Delivered me a truck with gas in the diesel tank and they are refusing to pay for it! Buyers beware Delivered me a truck with gas in the diesel tank and they are refusing to pay for it! Buyers beware More

Found car online and did all negotiating by email and phone. It took a few days but was able to get car I wanted at fair price. Teryl was good to work with. phone. It took a few days but was able to get car I wanted at fair price. Teryl was good to work with. More

Terrible customer service when I purchased a car here a couple months back. Scammed into getting the lojack service, which I absolutely did not want. Was told by Chris that it was not optional and I had couple months back. Scammed into getting the lojack service, which I absolutely did not want. Was told by Chris that it was not optional and I had to get it. Should have looked more closely at the paperwork I signed with Julian, but the paperwork can get a little overwhelming. Turns out they had me sign a form that specifically said I declined the Lojack service, and one signing up for it. How does that work?? Meanwhile I paid in cash with a cashier's check from my bank. There was absolutely no loan involved. After not receiving my title after a couple months, I contacted the DMV who told me the title application was filed with my bank as a lienholder, and my bank has my title. So they added in the lien on my car, for a loan I didn't have on my title application, AFTER I signed it and left. Now I have to deal with my bank to get the lien removed from my car and get my title. Absolutely would not recommend or ever purchase from here again. More

The only honest employee here is Finance Manager Steve West. The owner Bilal Hamze never responded to any of our inquiries!! He just didn't care. He's an absolute disgrace. I repeat don't make the same m West. The owner Bilal Hamze never responded to any of our inquiries!! He just didn't care. He's an absolute disgrace. I repeat don't make the same mistake I did. DON"T EVER BUY A VEHICLE HERE!!! My vehicle was never checked out & I had to lay out an additional $5000.00 to Flow Lexus to make the vehicle safe to drive. If you buy a vehicle here have it checked out by your own professional mechanic prior to purchasing & not Impex's incompetent lying service dept. The seller’s comments regarding purchasing a vehicle at Impex are a total lie at least in my case when I bought my vehicle from this dishonest place!! More

Pleasant experience! Chris Bruce was helpful and had the vehicle ready for test drive when I arrived. Chris Bruce was helpful and had the vehicle ready for test drive when I arrived. More

I wish that I could say Impex stands apart from other dealers, but unfortunately they seem to be the same old dealership with the same tired games. Granted I've been shopping around for a Bronco, invento dealers, but unfortunately they seem to be the same old dealership with the same tired games. Granted I've been shopping around for a Bronco, inventory is not readily available due to manufacturing difficulties, and the market is inflated; however, I'm not sure why the sales reps and management keep changing stories to get someone into the dealership just to sit 4 hours. Alas, I left the first day only to be called an hour later and told that the deal could be worked out because they would lower their price, drop the install cost of low-jack (which i had no clue even existed), and offer more for my trade. After still not being able to work things out, I waited a few weeks and the Bronco is still sitting. The dealership lowered the price on their website so i reached back out but then offered less for my trade so they could continue the same sales games as before. I wish I could say things worked out, but unfortunately... it's just the same Ole thing. More