Imperial Toyota - Service Center

DCH Toyota of Milford has great service and staff. I usually do not go on and on about car dealerships, but the staff at DCH Toyota of Milford made my service experience worthwhile; and the improvement I usually do not go on and on about car dealerships, but the staff at DCH Toyota of Milford made my service experience worthwhile; and the improvements I saw at this dealership was quite impressive. First, when you walk in, the dealership is immaculate and the music of choice is classic R&B/Motown which is always a smart selection for any business. Secondly, if you have to wait longer than expected for your vehicle, the sales rep. will give you a Starbucks gift card. Thirdly, the dealership has knowledgeable and friendly staff members. Fourthly, I dealt with the General Manager, Tandon Noplos who is new to the dealership. His professional demeanor and great sense of humor made my visit very comfortable. Tandon brings a great sense of pride and knowledge to DCH Toyota which makes me want to do future business with them. After your vehicle is inspected, the service manager gives you a detailed, color-coded document that outlines the repairs needed in a most simplified manner. If you are not a mechanic, their method is priceless because they itemize each repair needed from the most important to non-urgent. Lastly, when picking up your vehicle, they wash and vacuum your car, and send you off with a beverage and a freshly made piece of blueberry or banana bread. More

Not the same since DCH bought Milford Toyota from Ira The service is terrible once out of warranty. Bogus diagnosis like $1600 lower control arms for my Tacoma that was later disproven by 2 different inde The service is terrible once out of warranty. Bogus diagnosis like $1600 lower control arms for my Tacoma that was later disproven by 2 different independent mechanics. Either they just outright lie to sell services, or their mechanics are hacks that don't have a clue on what they're doing. Either way, be prepared to pay. Always get a second opinion on DCH repair diagnosis. More

Service Advisor I called twice and no one in service department returned my call. So I made my appointment on the internet (checking off the block that said return m I called twice and no one in service department returned my call. So I made my appointment on the internet (checking off the block that said return my call) TWICE and no one returned a call or email other than the appointment confirmation. Darren Young made my trip more enjoyable handling everything when did come in for the appointment and that is the only good impact More

4th TC service Making the appointment was very easy by phone. There was no wait time dropping off or picking up my car. They are very efficient. MacKenzie is very Making the appointment was very easy by phone. There was no wait time dropping off or picking up my car. They are very efficient. MacKenzie is very friendly, knowledgeable and helpful. More

Super friendly, great customer service Very polite, curious, friendly and helpful.....more businesses need people like McKenzie. This is the type of customer service people want and should Very polite, curious, friendly and helpful.....more businesses need people like McKenzie. This is the type of customer service people want and should expect. Well done DCH More

Satisfied Customer Everyone was courteous and efficient. I liked the courtesy van drop off and pick up, there was no wasted time. Will always schedule my service here. Everyone was courteous and efficient. I liked the courtesy van drop off and pick up, there was no wasted time. Will always schedule my service here. More

mckenzie was great good service mckenzie hayes was very nice and professional. i had a bumper incident the day before service was scheduled and they were able to fi good service mckenzie hayes was very nice and professional. i had a bumper incident the day before service was scheduled and they were able to fix the next morning More

painless and the people were friendly and helpful the service was friendly and prompt. Ashley kept me updated on the status of my car in service. the clerk at the pay out was very friendly. The w the service was friendly and prompt. Ashley kept me updated on the status of my car in service. the clerk at the pay out was very friendly. The waiting are was comfortable but could not get the hot water to work for tea. More

Service Department This review pertains to the service department ONLY! They have been professional and have done a great job on service and in a timely manner, even wit This review pertains to the service department ONLY! They have been professional and have done a great job on service and in a timely manner, even without an appointment. Appreciate the wash and vacuum too. More

Service Always exceptional service when I visit, either when it was Ira and now DCH. Unfortunately for you that Toyotas last so long on the road that I don't Always exceptional service when I visit, either when it was Ira and now DCH. Unfortunately for you that Toyotas last so long on the road that I don't have to buy so often! More