Imperial Toyota - Service Center

MAJOR REPAIRS TO MY TOYOTA HIGHLANDER Darren Young the service advisor was efficient, clear in his communications and very helpful throughout the process. The newly implemented video re Darren Young the service advisor was efficient, clear in his communications and very helpful throughout the process. The newly implemented video review of needed repairs (done by the mechanic Andy) was very helpful. Andy should go on reality TV -- he was articulate and demonstrated what was needed and what was not needed to get the car back in shape. Nice work DCH! More

Would never go anywhere else for my oil changes! This location offers superb customer service! I would never go anywhere else. They always explain what the are doing in detail. They never talk dow This location offers superb customer service! I would never go anywhere else. They always explain what the are doing in detail. They never talk down to me (being a woman, that can sometimes happen but never in this service center). The work is always completed in a timely manner. Waiting area is comfortable and accommodating. More

Recall Service Mackenzie Hayes was wonderful to work with. Our Rav4 had a few recalls that had to be dealt with and she walked us through all of them. Thank you Mackenzie Hayes was wonderful to work with. Our Rav4 had a few recalls that had to be dealt with and she walked us through all of them. Thank you Mackenzie and DCH! More

extremely helpful and professional Jamie was able to help me a great deal when my car broke down 100 miles from home. The dealership took my car in and determined the problem . When it Jamie was able to help me a great deal when my car broke down 100 miles from home. The dealership took my car in and determined the problem . When it couldn't be repaired they set me up with a car while I was determining what the best solution to my problem was. Monday with Jamie's help I traveled back to Milford and purchased a car. He went out of his way to help a perfect stranger with a car problem. Thank you Jamie More

Surpassed My Expectations Brought my In-Laws' RAV4 for scheduled maintenance and recall. Darren was phenomenal in understanding and handling my specific needs which included us Brought my In-Laws' RAV4 for scheduled maintenance and recall. Darren was phenomenal in understanding and handling my specific needs which included using the shuttle service. I loved the short video prepared by the service tech and the efficiency of the overall experience. I truly was wowed. More

Excellent I'm very happy with the service at DCH Toyota in Milford, they always care about the customers, very satisfied with the job.I am always willl come bac I'm very happy with the service at DCH Toyota in Milford, they always care about the customers, very satisfied with the job.I am always willl come back!! More

70,000 mile oil change servivce and recall fix I waited 10 minutes in my chair, while Ashley finished up with her customer..and cleaned up her desk and conferred with another rep..without her eye c I waited 10 minutes in my chair, while Ashley finished up with her customer..and cleaned up her desk and conferred with another rep..without her eye contact or acknowledgement before being called in to her desk. Her check in was excellent. She answered my questions and explained estimated service cost, estimated waiting time and where I could wait. One hour wait. Bill pay was handled well. Ashley did a great overall job.explaining DCH's new email video feature, showing serviceman's comments online. Very high tech and impressive. A 92/100 visit. More

service of my rav4 i had a great experience. Darren Young was great, very helpful. he explained about the new video that I will receive which will explain what the tech i had a great experience. Darren Young was great, very helpful. he explained about the new video that I will receive which will explain what the tech will see and walk thru of my car. I liked that very much. More

Good recall repair experience I took my vehicle in for a recall repair. I was a little early for my appointment, but was greeted warmly when I drove up and was directed to a waitin I took my vehicle in for a recall repair. I was a little early for my appointment, but was greeted warmly when I drove up and was directed to a waiting area. I was very quickly helped and when the paper work was completed, I was directed to the comfortable waiting area. The repair was completed quite quickly, and my car was given a complementary vacuum and exterior wash. More

Warranty - 20,000 mile check. The young man who greeted me was truly outstanding and charismatic. Quinn possesses a terrific personality and has a wonderful outlook on life. I hop The young man who greeted me was truly outstanding and charismatic. Quinn possesses a terrific personality and has a wonderful outlook on life. I hope I see him again. He made my day. More