Imperial Toyota - Service Center

Satisfied Customer Everyone was courteous and efficient. I liked the courtesy van drop off and pick up, there was no wasted time. Will always schedule my service here. Everyone was courteous and efficient. I liked the courtesy van drop off and pick up, there was no wasted time. Will always schedule my service here. More

mckenzie was great good service mckenzie hayes was very nice and professional. i had a bumper incident the day before service was scheduled and they were able to fi good service mckenzie hayes was very nice and professional. i had a bumper incident the day before service was scheduled and they were able to fix the next morning More

painless and the people were friendly and helpful the service was friendly and prompt. Ashley kept me updated on the status of my car in service. the clerk at the pay out was very friendly. The w the service was friendly and prompt. Ashley kept me updated on the status of my car in service. the clerk at the pay out was very friendly. The waiting are was comfortable but could not get the hot water to work for tea. More

Service Department This review pertains to the service department ONLY! They have been professional and have done a great job on service and in a timely manner, even wit This review pertains to the service department ONLY! They have been professional and have done a great job on service and in a timely manner, even without an appointment. Appreciate the wash and vacuum too. More

Service Always exceptional service when I visit, either when it was Ira and now DCH. Unfortunately for you that Toyotas last so long on the road that I don't Always exceptional service when I visit, either when it was Ira and now DCH. Unfortunately for you that Toyotas last so long on the road that I don't have to buy so often! More

Great Experience Ryan was awesome to deal with and I would recommend him to anyone looking for a new car. Very helpful and knowledgeable with a great personality. I ne Ryan was awesome to deal with and I would recommend him to anyone looking for a new car. Very helpful and knowledgeable with a great personality. I needed to go from a two door to a four door with a price range in mind and ryan really helped me and made sure I was happy and getting what I wanted. I would highly recommend him! More

friendly and good follow through Service personnel were friendly and worked with the Toyota company to resolve my problem - we were waiting for a part to repair an airbag issue and th Service personnel were friendly and worked with the Toyota company to resolve my problem - we were waiting for a part to repair an airbag issue and the dealership came through for us. More

Absurdly overpriced service I had a 100,000 mile checkup/service done here a few months ago. During the service, I received a call from the tech stating that my two front bearing I had a 100,000 mile checkup/service done here a few months ago. During the service, I received a call from the tech stating that my two front bearings needed to be replaced, with the right side being in worse condition. I asked the tech to change the right side for now, and I will take care of the left side later. DCH Toyota of Milford charged me a total of $1,140.44 to change the right side. Thinking this was high, I decided to take my 2008 Toyota 4Runner to Ron's tire in Framingham to get the left side taken care of when I started to notice it getting louder. Ron's charged me a total of $476.70 for the left side. We all know dealerships charge more for their service, but this is too much of a difference to be rationally explained. I will not be returning to DCH Toyota of Milford, that is for sure. Update: I was contacted after posting this review by Jay at the dealership, and he was very professional in taking care of me and correcting the problem. I appreciate the follow up! More