Imperial Toyota - Service Center

Oil change They were supposed to price match a competing Toyota dealership's price for oil change. Come to find out after looking at the receipt the adjustment w They were supposed to price match a competing Toyota dealership's price for oil change. Come to find out after looking at the receipt the adjustment was never made. Moderately annoying but I should have double checked before I left. Also the price of labor on changing an air filter and cabin filter is RIDICULOUS. It literally takes about 2 minutes to do both. Next time I will buy the filters and install myself. Oil change, cabin filter and air filter change came to about $200. That is crazy. Fool me once shame on you, fool me twice shame on me. There won't be a second time. I have learned from this experience. I'll still bring my car for oil changes but that's it. More

Ignored and belittled I stopped by to get my recalls done I was ignored the first time. The second time I was asked if I wanted to buy a new car instead. They finally to I stopped by to get my recalls done I was ignored the first time. The second time I was asked if I wanted to buy a new car instead. They finally took down my information. I called to get an update and was told that they could not get the parts to fix the recalls because my car was a 2004! I took my car to another Toyota dealership that fixed the recalls within 2 weeks. More

Great service Everything was good .. service advisor was very nice to work with. Service was done in a timely manner. Have been a customer for a a long time and Everything was good .. service advisor was very nice to work with. Service was done in a timely manner. Have been a customer for a a long time and have always had good service More

Service Review Awesome service I made the appointment last week and I was in and out before I knew it. Darren Young was very helpful and knowledgeable Awesome service I made the appointment last week and I was in and out before I knew it. Darren Young was very helpful and knowledgeable More

35,000 mile checkup Everything was handled professionally from when I first arrived to when the car was ready. Jaime, my service rep was excellent. It did not take any mo Everything was handled professionally from when I first arrived to when the car was ready. Jaime, my service rep was excellent. It did not take any more time than was estimated. I was very pleased. More

MAJOR REPAIRS TO MY TOYOTA HIGHLANDER Darren Young the service advisor was efficient, clear in his communications and very helpful throughout the process. The newly implemented video re Darren Young the service advisor was efficient, clear in his communications and very helpful throughout the process. The newly implemented video review of needed repairs (done by the mechanic Andy) was very helpful. Andy should go on reality TV -- he was articulate and demonstrated what was needed and what was not needed to get the car back in shape. Nice work DCH! More

Would never go anywhere else for my oil changes! This location offers superb customer service! I would never go anywhere else. They always explain what the are doing in detail. They never talk dow This location offers superb customer service! I would never go anywhere else. They always explain what the are doing in detail. They never talk down to me (being a woman, that can sometimes happen but never in this service center). The work is always completed in a timely manner. Waiting area is comfortable and accommodating. More

Recall Service Mackenzie Hayes was wonderful to work with. Our Rav4 had a few recalls that had to be dealt with and she walked us through all of them. Thank you Mackenzie Hayes was wonderful to work with. Our Rav4 had a few recalls that had to be dealt with and she walked us through all of them. Thank you Mackenzie and DCH! More

extremely helpful and professional Jamie was able to help me a great deal when my car broke down 100 miles from home. The dealership took my car in and determined the problem . When it Jamie was able to help me a great deal when my car broke down 100 miles from home. The dealership took my car in and determined the problem . When it couldn't be repaired they set me up with a car while I was determining what the best solution to my problem was. Monday with Jamie's help I traveled back to Milford and purchased a car. He went out of his way to help a perfect stranger with a car problem. Thank you Jamie More

Surpassed My Expectations Brought my In-Laws' RAV4 for scheduled maintenance and recall. Darren was phenomenal in understanding and handling my specific needs which included us Brought my In-Laws' RAV4 for scheduled maintenance and recall. Darren was phenomenal in understanding and handling my specific needs which included using the shuttle service. I loved the short video prepared by the service tech and the efficiency of the overall experience. I truly was wowed. More